We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Cascade Auto Group, Ltd. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCascade Auto Group, Ltd.

            New Car Dealers
            BBB accredited business

            Contact Information

            4149 State Road

            Cuyahoga Falls, OH 44223

            Get Directions
            Visit Website
            (330) 929-1861

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/21/2013

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            4149 State Road, Cuyahoga Falls, OH 44223
            BBB File Opened:
            9/27/2004
            Years in Business:
            55
            Business Started:
            4/1/1969
            Business Started Locally:
            4/1/1969
            Business Incorporated:
            12/12/1996
            Accredited Since:
            6/21/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Audi Cuyahoga Falls
            • Cascade Audi
            • Cascade Mazda
            • Cascade Lease
            • Cascade Subaru
            Business Management
            • Mr. Pat Primm, Partner
            • Mr. Michael Primm, Partner
            • Ms. Michelle Primm, Managing Partner
            Contact Information

            Principal

            • Ms. Michelle Primm, Managing Partner

            Customer Contact

            • Mr. Pat Primm, Partner
            Additional Contact Information

            Fax Numbers

            • (330) 929-8673
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/22/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Complaint Details Unavailable
            Read 1 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elisabeth G

            10/24/2024

            So much for "helping out the little local car dealer guy." Myself and several family members have purchased Subaru Foresters from Cascade Subaru in Cuyahoga Falls. A small rubber gasket needs to be replaced so that my door handle does not leak. Quoted $3.74 for the part, incl labor $158.74 because "the door needs to be taken apart." Amazingly, *** ******** Collision-Bedford showed me this handy button on the inside handle that when pushed, pops the handle out. Their quote is $1.36 direct from Subaru for the gasket, and total $39.05 incl labor. I drove 40 minutes to be lied to and cheated. Cascade Subaru just lost 4 customers and now spreading the word. I am TOTALLY DISGUSTED and strongly urge others to take their business elsewhere. Cheaters WILL NOT prosper on my dime. This App will not let me rate ZERO stars which is the true rating.

            Cascade Auto Group, Ltd. Response

            10/29/2024

            Ms. ******** we are truly sorry you were not happy with the price quote you received from our service department. You were quoted the proper repair procedure stated in Subaru's manual. Since we are a true Subaru dealer our Factory Certified Technicians always follow the recommended method of repair. Its great you found a bodyshop who knew a shortcut and was able to save you money. We did not lie to you or cheat you, we just followed Subaru's recommendations. We are not sure the price difference was enough for you to be this angry. If you look at our ****** reviews you will see we have hundreds of very happy clients. In the future, if you ever need a more intricate repair you are more than welcome back for our expertise. My direct line is ************ if you would like to discuss this in person. *** *****/Partner.
            Read 5 More Customer Reviews

            Local BBB

            BBB of Akron

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.