Business ProfileforDiversify Partners
Current Alerts For This Business
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
BBB files indicate this business has a pattern of complaints concerning services provided by the business. Specifically, consumers enter a contract with the business to manage a Shopify or Amazon storefront to help drive traffic to it. The consumers report dissatisfaction with limited communication with the business as well as not receiving the amount of revenue expected as a result of participating in the service. Your BBB submitted a written request to the company asking them to address the pattern of complaint concerns as well as a request for clarification on its business practices on February 20, 2024.
Your BBB received a response from the business on March 14, 2024 indicating they ensure clear communication regarding the proper time frame for expecting results by having their sales team diligently set proper expectations, while their account managers maintain strong communication channels with clients. They also stated they aim to foster trust and transparency, ultimately empowering entrepreneurs to navigate the complexities of the online marketplace with confidence.
On September 24, 2024, BBB reviewed recent complaints submitted to BBB and determined the pattern of complaint concerns persists.
At-a-glance
Customer Complaints
13 complaints closed in last 3 years
12 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 7032 N Dixie Dr, Dayton, OH 45414-3195
- BBB File Opened:
- 4/4/2023
- Years in Business:
- 2
- Business Started:
- 4/13/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Joe Miles, CEO
- Contact Information
Principal
- Mr. Joe Miles, CEO
Customer Contact
- Mr. Joe Miles, CEO
Customer Complaints
13 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Karen T
1 star10/04/2024
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