Business ProfileforServiceMaster by Angler

Around 1150pm on Jan 1st I came home from work and found my basement full of rainwater from a sudden surge in the sewer. (I was told this a few days later by the company that fixed it). I called ServiceMaster and told my complete situation. I had a basement full of standing water and I would like it taken care of as soon as possible. An appointment was made for early next morning Jan 2. A service vehicle showed up in the morning. The worker walked into the basement, saw the standing water and said that I would have to have another company come out and fix whatever caused the backup and drain all of the water before ServiceMaster could do anything about it. I told the person that when I called ServiceMaster I shared what was going on and that I needed it fixed. I was not made aware that I needed to have it drained before they could do any work. The worker said "I don't know why you weren't told that we couldn't do that", or something to that effect. The worker was in my house around 5 minutes total, or maybe less. They left and Saturday January 15 I received an invoice in the mail for $253.70. I do not feel that I owe any payment to ServiceMaster. When I shared what was going on and what I needed done when I made the initial appointment, I should've been told then that I would need to have the water drained before they could do any work.