We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Middletown Hotel Management has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Middletown Hotel Management

              4404 Buckeye Ln., Ste. 220 Dayton, OH 45440

            • Middletown Hotel Management

              3520 Pentagon Park Blvd. Dayton, OH 45431

            • Middletown Hotel Management

              2263 Fairfield Commons Dr. Beavercreek, OH 45431

            • Middletown Hotel Management

              2667 Fairfield Commons Dr. Beavercreek, OH 45431

            • Middletown Hotel Management

              7701 Washington Village Dr. Dayton, OH 45459

            Business ProfileMiddletown Hotel Management

            Hotels
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4404 Buckeye Ln., Ste. 220

            Dayton, OH 45440

            Get Directions
            Visit Website
            Email this Business
            (937) 458-0300

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Middletown Hotel Management develops and manages hotel properties in the Dayton, Cincinnati and Columbus, Ohio areas.

            Products & Services

            This company offers a full service hotel with 7200 square feet of meeting and banquet space, full service restauant and cocktail bar.

            Business Details

            This is a multi-location business.

            Find a Location

            Middletown Hotel Management has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Middletown Hotel Management

                4404 Buckeye Ln., Ste. 220 Dayton, OH 45440

              • Middletown Hotel Management

                3520 Pentagon Park Blvd. Dayton, OH 45431

              • Middletown Hotel Management

                2263 Fairfield Commons Dr. Beavercreek, OH 45431

              • Middletown Hotel Management

                2667 Fairfield Commons Dr. Beavercreek, OH 45431

              • Middletown Hotel Management

                7701 Washington Village Dr. Dayton, OH 45459

              Headquarters
              4404 Buckeye Ln., Ste. 220, Dayton, OH 45440
              Email this Business
              BBB File Opened:
              3/3/2010
              Years in Business:
              14
              Business Started:
              12/1/2009
              Business Started Locally:
              12/1/2009
              Business Incorporated:
              1/1/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 44.25.0306 for this business, issued by State Fire Marshall. The expiration date of this license is 12/31/2024.

              These agencies may include:

              State Fire Marshall

              77 South High Street

              Columbus OH 43266

              (614) 752-8100

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Middletown Management, Inc.
              • Hilton Garden Inn of Beavercreek
              • Holiday Inn Express & Suites Dayton
              • Springhill Suites by Marriott Beavercreek
              • Home2Suites by Hilton Dayton/Beavercreek
              Business Management
              • Mr. Robert Hale, Corporate Controller
              • Neha Ritter, President/CEO
              Contact Information

              Principal

              • Neha Ritter, President/CEO

              Customer Contact

              • Mr. Robert Hale, Corporate Controller
              • Neha Ritter, President/CEO
              Additional Contact Information

              Fax Numbers

              • (937) 458-0350
                Primary Fax

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/04/2023

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              Did not remove $100.00 hold after paying cash at end of stay.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert K

              03/17/2024

              I booked a room through a 3rd party booking and due to weather, my plans had changed. I contacted the hotel and was informed that it was a no refund reservation and that if I was going to cancel, I would be out the money I paid for the reservation. After contacting the 3rd party and the hotel directly trying to get a refund, I decided that I would not cancel my reservation but instead make other plans but still use my reservation. Upon arriving at the hotel, I was told that the reservation had been cancelled and that there were no rooms available. I contacted the 3rd party booking who stated that the reservation was still active and that they (the 3rd party booking) had not cancelled it. The 3rd party booking company tried to get a resolution but was told that the hotel was not going to do anything for me. After dealing with this for 45 minutes, I ended up having to drive 2 1/2 hours home with my family very upset, disappointed, tired and out the money I had paid for the reservation.

              Local BBB

              BBB of Dayton and Miami Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.