ComplaintsforJegs High Performance Centers

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a set of stainless steel headers Jegs part number ****** on August 22nd 2024. The part specifically says that it will fit 1966 to 1991 GM trucks with small block ***** ******* cubic inch engine. However the part does not and cannot safely be modified to fit my 1967 ***** C10 truck. The header tube is incorrectly shaped to fit the engine pedestal on the driver side. Also if this could be modified the header sets less than half an inch from the control arm on the front suspension. Unfortunately I was not able to determine this until the header was modified to fit around the plug in all ***** small block heads used for the temperature sensor. I called JEGS and was up front about what I had done in order to make the headers fit the engine so I could install them on the truck. The customer ********************** representative was very nice but after speaking to what I assume is her manager she said that **** would not be able to help me in any way because the part had been modified. However I would not have been able to determine the parts fitment without making the modification and I feel that Jegs knows this as they are not ignorant when it comes to performance automotive parts. I feel that in a way this is a type of entrapment to the customer and would like to see Jegs do the right thing and correct the situation as it is a flaw in their design. I would be willing to exchange these headers for another brand even if I have to pay the difference between them as long as they will safely fit my vehicle without major modification. Thanks

  Business response

  11/11/2024

  Hello, 

  Thank you for reaching out, we sincerely appreciate you business. I am sorry to hear you received the headers defective. In most cases, we are not able to take a product back once its been modified, its imperative that you inspect the parts for defects prior to painting/cutting/trimming or doing anything that would make them non-returnable. I have issued you a full refund on this order that you shuold see on your ****** account in 2-3 businss days. You can dispose of the headers as we do not need them back. 

  Again, I am very sorry you have had issues with your order. 

  Thank you,

  JEGS Customer Care. 

  Customer response

  11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Thank you for your understanding the situation and making it right. I accept your response to resolve this complaint.
  
  Regards,
  
  ******* ******

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a product from JEGS high performance inc on 12/10/23 with a 3 year extended warranty product was defective sent it in for repairs got it back still would not work returned product called the Extend warranty company they gave me a virtual credit card which could only be used at JEGS high performance inc.. I used part of the card to replace the original purchase I needed more parts and was told the virtual card had expired there is approximately $800 remaining i was told i had 24 hours to use the virtual card when I called them this afternoon the lady I talked with told me to contact the BBB..i was not told that when I received it. The original invoice # is ************ the Extended Warranty # is *************** I wanted a full refund so I could purchase a different product from a different vendor Thank you David ******

  Business response

  10/01/2024

  Hi ****, 

  Thank you for reaching out, I sincerely apologize for the issues that you've had. Since this product warranty has expired and you did execute the Extend Warranty, you would need to contact Extend to have them re-issue you another card to use the remaining funds on the card, at JEGS. The funds are not able to be used at another merchant as its a replacement warranty. You are given the part price to place an order for a like item of the same value, from JEGS.

  Thank you,

  JEGS Customer Care.

  Customer response

  10/11/2024

  Hello

  i bought this product from JEGS it came with a one year warranty and a 180 day return I purchased the 3 year extended warranty at the same time  i sent the product back for repair it still hasn’t worked I ordered a new product which went through fine my mechanic said I needed more parts tried to order was told the warranty card had expired i just want the remaining balance on a “virtual card” i will figure out a way to spend it 

  thank you

  **** ****** 

  Business response

  10/15/2024

  Hello, 

  Any issues you have with the Extend issued card need to be handled by Extend - You have the warranty through them, not JEGS. We are not able to assist in any capacity around the card or how long the funds stay available. 

  Thank you,

• Initial Complaint

  09/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased several products from Jegs Auto from on their website. The total was $591. Placed on September 4th, 2024. The most important Part was an Ignitor for My Vehicle. Their Ignitor Jegs falsely claims is "Universal". It is not "Universal" as a Replacement Part, it only serves the Vehicle as an Upgrade to the Original Ignitor. And Jegs "Technicians" had also continued lied to Us about this issue. The order was Split into Two, and Jegs took My Money here several ways. First, the Parts that were available were Shipped separately, the Ignitor Part was "on backorder". Secondly, I applied for Refund from Jegs, which is what it feels like doing. I had done the Refund process according to their Specifications. The First Process according to Jegs is to send the Parts back which I Done. Then Last You must send in a Letter which You must Print a PDF, to Ship along with the Parts after they had already said to Ship them off. This is all Because this last Important Step is Intentionally Placed at the Bottom of their List as a Last Step. Not at the Top where it should be the First Step of the Process. Jegs has had My Parts returned to them since September 27th, 2024. They are an Impossible Company to work with or Contact, possibly Intentionally, providing People with the Worst Customer Services. I want My refund by Jegs and Immediately. In Fact I Ordered another Ignitor simultaneously on eBay Sept 4th too whereby the other Dealer had an Issue and Refunded Me at 2x the Speed that is being done by Jegs and it was all for only half the Cost.

  Business response

  10/01/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues that you've had. I do see we have issued you a refund in full for your order on 09/30/2024. That should appear in your account in 2-3 business days from the 30th. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An item I purchased was shipped with no protective wrapping or packaging of any kind. It was delivered damaged. The item is dented, scratched and chipped. However, I have contacted customer **********************, was placed on hold for over an hour and went from being caller 32 to ********* in the first 60 minutes. There is no other customer ********************** available other than a chat bot. I attempted the chat and it continued to fail. Jegs customer ********************** is the worst I have ever encountered and obviously they ship heavy metal parts without protecting them. I am seeking a full refund.

  Business response

  09/26/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues you've had with your receiver hitch. I did ask ***** to come back out tomorrow and pick that up and return it to us, please have it sitting out and available for them to stop and grab. Please also mark out any other barcodes or remove them so they arent erroneously scanned and the package returned to you by mistake. I have also issued you a refund in full for the part, as requested. You should see that credit post to your account in 2-3 business days. 

  Thank you,

  JEGS customer care. 

  Customer response

  09/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22334941
  
  I am rejecting this response because: I needed to use that part immediately.  
  It is now showing that this part is no longer in stock. Are you willing to work out a partial refund instead of a return? 
  Regards,
  
  ****** ****

  Business response

  09/30/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize. We are not able to offer a partial refund since a full refund has already been processed, as requested in this complaint. At this time, we would need the merchadise back since we have issued you a refund in full. 

  Thank you,

  JEGS Customer Care. 

• Initial Complaint

  09/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They sent me the wrong item. It will not fit my truck. I can't get anyone to answer the phone. This is ridiculous. They basically stole money from me. I want my $476.29 refunded or the correct item sent to me. I can't anyone to help. How can they get away with this?

  Business response

  09/30/2024

  Hello, 

  I sincerely apologize you received this mis-boxed. I did issue you a credit for the issues you've had and am working with you and the manufacturer to get you a replacement unit. 

  Thank you

  JEGS Customer Care

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sunday, July 21, 2024, I purchased a remanufactured rear axle assembly from Jegs. On July July 25, 2024, I purchased the extended warranty for that rear axle. I purchased directly from Jegs, believing that they were the seller of the product.I had my mechanic remove the old rear axle and he installed the purchased one from Jegs. Once completed, we started the engine of the truck it was installed in, and there was clearly something wrong with the axle, as it was making horrible noises. I then reached out via phone call to Jegs to explain this, and they responded that I need to find someone in my area who could fix it for me. I told them No, I purchased this from you with an extended warranty, please just replace it with another one. They said they would not. I then did not hear anything from them for a few days. I then started emailing them and asking for a solution. ************************* from Jegs responded that they heard from ATK (I did not buy this from ATK), and they wanted a video with sound of the problem. I sent them that on July 16. Two weeks later, on July 25, I reached out to them again with another email asking for an up date. I have not had any response, and they won't return my calls. I have had to pay my mechanic to install this rear axle, remove this rear axle, then I had to purchase another rear axle and pay to have that one installed. I was without a vehicle and had to borrow one for over 3 weeks. I want Jegs to pay to have this rear axle returned to them and reimburse me for the axle and the extended warranty I purchased. I would also like some extra compensation for all of the mechanical work.

  Business response

  09/10/2024

  Hello, 

  Thank you for reaching out about the issues that you've had with your recent order, I sincerely apologize for any issues this may have caused. We have agreed to send R&L carriers out to pick up the part and issue you a refund in full as soon as we receive it. Please let us know once the rear end is at the facility its being picked up from and we can work to get it picked up and on its way back to us. 

  Thank you,

  JEGS Customer Care

  Customer response

  09/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22231558
  
  I am rejecting this response because: Jegs sent me a bill of lading to have R + L carriers pick up the rear axel at my expense.  I have already paid for the axel, paid to have it installed in my truck, paid to have it removed from my truck and paid to have another axel installed.  All Jegs had to do initially was send me a replacement **** that worked and this would not have become an issue.  Now they want me to pay to return their defective part.  The shipping fees on this part will be tremendous, as it has to be crated and picked up by a truck!  Not an acceptable solution for me.
  
  Regards,
  
  ***********************

  Business response

  09/13/2024

  Hello, 

  The BOL we provided is prepaid - It can be packed in the same plasitc container it came in. There is no out of pocket expense for you to return this to us. 

  Thank you,

  Customer response

  09/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22231558
  
  I am rejecting this response because: Because Jegs would not work with me on this axle, I had a mechanic install it, remove it, and I had to buy a second axle and have that one installed.  I request Jegs reimburse me for part of the mechanic's bill.
  
  Regards,
  
  ***********************

  Business response

  09/16/2024

  HI ******, 

  We've assisted as much as we are able. We are bringing a part back, that you refused to follow the warranty process on and taking a net loss for the entiire order since we wont be reimbursed from the supplier nor can we re-sell the part. We have been more than generous with this situation and are considering the matter closed. 
  

  Thank you,

  JEGS Customer Care. 

  Customer response

  09/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22231558
  
  I am rejecting this response because: I did not fail to follow the warranty process.  I responded to you with a video of the truck as you requested, and you did not respond to me.  I followed up 2 weeks later, and you did not respond to me.  This was not a  warranty issue.  This part was defective when installed, not a month later.  All you had to do was send a replacement part as asked at that time.  You however, did not return any phone calls or emails.  I received no response from you until I filed a BBB complaint.  I have additonal costs for mechanics AND did not have a vehicle for 3 weeks while I scrambled around to find a part from a junk yard.  
  
  Regards,
  
  ***********************

  Business response

  09/16/2024

   

  Business response

  09/16/2024

  Hello, 

  We have assisted this customer in receiving a full refund once we get the parts back. THe customer refused to contact the manufacturer and go through their warranty process resulting in the issues he's expereiencing. **** is not able to assist him any futher. 

  Thank you

  JEGS Customer Care. 

  Customer response

  09/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22231558
  
  I am rejecting this response because: The statement is untrue.  I called ************************* at Jegs several times and sent him emails.  He never responded.  This was not a warranty issue - The warranty would have gone into effect after a functioning axle had been installed.  I provided BBB with a copy of all of the emails I send ************************* at ****, showing that he would not contact me.  If Jegs had returned my calls, perhaps they could have helped me get the extended warranty coverage to replace the defective part.  Since no one would contact me, I had to move forward and find an axel so I could repair my truck and not lose my job.  I was out of a vehicle for 3 weeks.
  
  Regards,
  
  ***********************

  Business response

  09/17/2024

  Hi ******, 

  We've issued a refund in full for the part. That is the most we are able to do. 

  I apologze this does not satify you, but it is all we are able to do. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a part Im in desperate need of and was charged overnight shipping only for it to be delivered late and now I can not get to work.

  Business response

  09/03/2024

  Hello, 

  Thank you for taking the time to reach out to us about the issues you've had with your order. I sincerely apologize. I have refunded all of your shipping charges, Standard and Expedited. You will see a refund in the amount of $72.23

  You should see those funds back in your account in 2-3 business days. 

  Again, I sincerely apologize for the issues with FedEx. 

  Thank you,

  JEGS Customer Care. 

• Initial Complaint

  08/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 6/17/2024 I ordered trailer tow mirrors for a 2023 Jeep Gladiator. I have been checking the order status which only says, "In process". I have emailed twice through the Jegs website. The 2nd time I received a response stating I would be receiving a phone call, which never happened.I have called twice to find out where my order is, and then to cancel the order. I was on hold for 18 minutes on 7/23, and for 44 minutes on 8/26. I never made it higher than 50th in the queue either time. There is no other way to cancel the order than calling. My credit card was charged on 6/18 for the amount of the mirrors.

  Business response

  09/06/2024

  Hello, 

  Thank you for reaching out, I sincerely apologzie for the issues that you have experienced. I did issue you a refund in full today. I do see we've been trying to cancel this order with the supplier since early October and we have not received any replies from them. We will continue to work on this, but in the mean time, you have been issued a refund in ful. 

  Thank you,

  JEGS Customer Care. 

  Customer response

  09/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  **************

  ********************** 22211158

  Jegs High Performance Centers

  Sep 13, 2024 1:53 PM

  1

  
  
  Regards,
  
  *********************

• Initial Complaint

  08/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The website says the engine was sent Fed Ex on Aug 21, the tracking they gave me (Fed Ex ) does not have the tracking number which is *********. My order was ************ and confirmation number was *******. I waited to talk to some for over an hour! Just want to know where is my engine so I will be home when delivered??

  Business response

  08/26/2024

  Hello, 

  Thank you for reaching out. This has shipped from ATK to you via ECHO, they use multiple carriers to get the shipment delivered the quickest. I am showing this was delviered on 8/23. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  08/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Order made on 8/3/2024, on 8/5/24 updated that there was a delay. Have been trying to get in contact with them every day since. I have soent hours on hold. Only for them to continue saying they are busy. Have received zero response via email.

  Business response

  08/26/2024

  Hello, 

  I sincerely apologize for the delays - I did hear back from Factory 1 Radio. They shipped your order today with tracking number 278747181452. You should start receving emails/seeing movement on the package in the next 24 hours. 

  Thank you,

  JEGS Customer Care.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩