ComplaintsforJegs High Performance Centers

• Initial Complaint

  08/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on 8/6/24 for a part that was supposedly "in stock" Once my payment was processed I was informed that the part was backordered for a month. I have called 3 times to cancel this order and waiting on hold for over an hour without being connected to anyone. I have emailed JEGS and not received a reply. All I am requesting is a refund and acknowledgement that the order is cancelled

  Business response

  08/15/2024

  Hello, 

  Thank you for reaching out. This order was canceled on 8/12 from an email we received from you. Since this was a backorder, we did not charge you for this item. 

  Thank you,

  JEGS Customer Care

  Business response

  08/19/2024

  Hello, 

  I did check with our AP team and they worked with PayPal to release any held funds. You should see that back in your balance shortly. I sincerely apologize. 

  Thank you,

  JEGS Customer Care

  Customer response

  08/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *****

• Initial Complaint

  08/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered paint mid July and it keeps saying in process. It is supposedly waiting for the vendor to ship but it’s now Aug 11th and I can’t complete the job I needed it for. Tried to get ahold of customer service to cancel my order with no luck because of long wait times. I just want to cancel my order and get a refund

  Business response

  08/14/2024

  Hello, 

  I sincerely apologize for the issues you've experienced. I do see we've issued a refund. You should see those funds back in your account in 2-3 business days.

  Thank you,

  JEGS Customer Care. 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made an order for sbc roller rockers, high volume water pump, harmonic balancer pulley, high volume oil pump, water pump stud kit and some other odds and ends. I messed up and ordered 1.6 ratio rockers yet I need 1.5s. As Im sitting here on hold for 2.3 hours trying to find out if I am able to just do an exchange for the right rockers and have the difference in cost refunded I also see in the shipping invoice that the water pump that was listed as available is dropshipped (wasnt specified as a drop ship product on the site) and that the harmonic balancer is back ordered (which was listed as available on site). But regardless of that I cant comprehend how this large of a business can support a large enough call team to keep wait times under an hour at the very least. All I want to know is if I can exchange the rockers or not.

  Business response

  08/14/2024

  Hello, 

  Thank you for reaching out, you are more than welcome to exchange any new & unused merchandise. You can ship it back to us at ********************************************* along with your return and exchange form and we can take care of the issue for you.

  ******************************************************************************************************** will provide a downloadable PDF you can print and send back with your rockers. 

  You can also purchase a discounted return shipping label at this link - *********************************************************************************************************************;

  224135080724 is your order number 

  ****** is last name on the order.

  Thank you,

  JEGS Customer Care

  Customer response

  08/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Company allowed me to make an online purchase without physically having the item and forcing me to wait 5 to 7 business days to return my money. Notice the dates on the emails, and the time I spent on the phone to try and resolve this.

  Business response

  08/05/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues that you've had. 

  I do see we issued you a refund in full for this shipment today 8/5/24. That shuold appear in your account it was taken from in 2-3 busniess days. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased at complete brake set by power stop on 7/8/24 emailed said next day said split order 2 package came got half a order some emails said back order now i even paid for core charge to i get one boe o the 7/15/24 should of opened it looked beat up next thin i bow im missing back calipers i call 6 hour wait to to this snob couldnt figure it out told her why would i lie my core more than the part next nothing try to send he picof what i have nothing so now i got it a the garage and i have to by parts esle where wait for redund good luck stay away from this terrible place of business

  Business response

  07/31/2024

  Hello, 

  I am very sorry to hear about the issues you have had with this order. I did contact powerstop and they did not ship the calipers to you. They are on backorder. I did have them cancel that order and issued you a refund in full for the calipers. You should see that refund appear on your card in 3-4 business days. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a replacement motor for my 1968 **** f100. An ATK 351w motor. After nearly 3 years of chasing an oil leak for a motor that has 200 miles on it I was finally told on my brand new motor that the problem was a manufactured defect. After calling **** and atk multiple times I was told it happened to long ago. Problem is I spent thousands of dollars chasing a problem *** and Jegs should have know about if the engine was tested properly.

  Business response

  07/24/2024

  Hello, 

  Thank you for reaching out, I am very sorry to hear about the issues that you have had. 

  I did research our records as well as have ATK research theirs and we were not able to find any warranty claims inside the warranty period for this engine. Since a claim was not made during the warrantable period of this purchase, this would be an out of warranty issue that you would be responsible for. 

  Thank you,

  JEGS Customer Care

  Customer response

  07/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22012256
  
  I am rejecting this response because: You sold me an engine that was faulty from the start. It took 3 years and thousands of dollars to figure this out. It has 200 plus miles on it. Its never worked from correctly from day 1.
  
  Regards,
  
  *******************************

  Business response

  08/14/2024

  Hello, 

  Since no claims were made inside the warrantable period, we are not able to provide any support. We've reached out to ATK and since this is outside of the stated warranty, they are not able to assist either. 

  Thank you,

  JEGS Customer Care. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ordered a trunk pan insert on 7/12/24 just to find out it’s back ordered. Don’t want to wait until late August to receive it. I have called twice and have been on hold for over an hour both times. I just want to cancel my order but can’t get in touch with CS to resolve.

  Business response

  07/17/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues you have had. I do see this was canceled today, since it was a backorder we did not charge your card. 

  Thank you,

  JEGS Customer Care

  Customer response

  07/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I order an HiRise Intake Manifold - Small *********** 350 Vortec - Polished Finish from JEGS performance on June 6, 2024. It came in and I seen that it was the wrong I take so I paid for a return sticker on their website and printed it off and took it to poster to return it on June 8, 2024 at 1:21 pm. **** received the return on June 12, 2024 at 11:30 am and I still haven't received my refund.

  Business response

  07/05/2024

  Hello, 

  Thank you for reaching out to us. I am very sorry for the issues that you've had. I did look into this and do see that we did receive this back. I have issued you credit in full for the order; you should see that refund appear on your card in 2-3 business days. 

  Thank you,

  JEGS Customer Care

  Customer response

  07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order to Jegs Performance on 6/4/24 and about 24hours later I checked my email to see that it was back ordered. I immediately called and had to wait over 2 hours for customer service to tell me they will refund the tax and the shipping immediately but will refund the remaining amount when the item is received. (The item never left the warehouse) (it had only been 24hours since the order had been placed there is no way it had shipped when it was back ordered?!) anyways here it is 6/27/24 and I’ve been on hold currently while writing this for 2 hours and 5 minutes and have not moved in line for almost an hour. I just want my money refunded to my credit card so I don’t have to pay for something I never received. My payment is due 7/2/24 and that is the only credit on that card which I shouldn’t have to pay in the first place.

  Business response

  07/01/2024

  Good morning, 

  I apologize for the delays in this refund. I did issue you a credit today. Since this order did ship and we asked it to be returned to the vendor we had to obtain a credit from the vendor before we were able to credit you. 

  Thank you,

   

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 3rd 2024 I ordered a set of headers with an estimated ship date of June 17th. Today, June 25th, after over 2 hours wait to talk to customer service I was told they should ship on June 17th. When I pointed out it was now June 25th they said it looks like it will ship August 23. I'm not willing to wait that long as we had plans to have this project done for the July 4th parade. I want my money back if I'm not able to have the parts. I don't feel they should take payment on parts if they don't know when they are able to ship them. I understand they are shipping direct from manufacturer, but I would say they need better communication with them. Don't put an estimated ship date on the site if it's going to be that far off, I mean really a difference from June 17 to August 23? Your estimate is that far off?? The guy said he may be able to refund my money in about 3 days pending what the manufacturer says. Jegs took my money within minutes of placing the order, they can refund it just as quickly.

  Business response

  06/26/2024

  Hello, 

  Thank you for reaching out about the issues that you've had. I sincerely apologize for the delays with your refund. 

  We have asked Speedmaster to cancel your order so we are able to issue you a refund. As soon as they confirm the cancelation, we will issue a credit to your bank. The bank can take 2-3 business days to post that refund to your account through the ACH process. Similar to your paycheck, the deposits are not instant when moving through an ACH system and can take some time to show as available funds. 

  Thank you,

  JEGS Customer Care

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩