Business ProfileforPet Palace Enterprises, LLC

On September 6th I booked a boarding appointment for 9/ 8 /22 and a day care appointment for 9/9/22 (to be done back to back since I know I would not be able to pick up my dog before check out time at noon, and that I needed to pick her up at 5:00 PM). I received confirmation on both appointment on 9/6/22. When I arrived on 9/8/22 to drop off my dog, I was told by the person checking us in that they would not honor the daycare appointment I made for the following day and if I wanted to have my dog stay past the noon check out time that I would be charged for a full night of boarding even if I picked her up at 5:00 PM. I asked that a manager call me to discuss this since I had received confirmation for both boarding and daycare and did not understand why they could not accommodate this. I never received any call back and was charge two boarding days/night when I picked up my dog. The cost difference is only $10 but I believe this was a "bait and switch" and they should honor the pricing since they confirmed the both appointment in advance. It is a matter of principle and good customer service. Over the past 6 months I have done over $1000 worth of business with this company and have had other issues. One is that they gave me the wrong dog once when I went to pick up my dog. The other was I book a two week long boarding appointment in advance (two months), they had a price increase in the daily rate and I was never informed before I arrived for my appointment and was charged the higher rate, despite having a confirmation.