ComplaintsforCollisionRight, LLC

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I needed body work. I asked MAG for recommendations. They suggested Rife's. I took my 2014 Volkswagen Beatle TDI in for bodywork on 2.9.23. They kept it for 5 weeks. It is a 6 speed manual transmission. When I went to pick it up, the rear brakes were fully engaged when I tried to drive away. I drove to the end of the driveway, and down the road. There were loud metal braking sounds. It smelled bad. I returned. The tech did a test drive with me. The car was barely moving, but he was saying it was great. We returned to the shop, he yanked the emergency brake so hard it went staright up facing the ceiling and told me it was fine. I took it home but it was a terrible drive. I asked to speak to Mr. Rife. The tech, Chuck, said there is no Mr. Rife. I asked to speak to Mrs. Rife, she said they're dead. I asked why it was still called Rife, and said there are no Rife's. I asked to speak to a manager, they said none were there.  

  I called MAG, and they said I could bring it in the next day, 3.15.23. MAG looked at the car, and said someone had puled on the emergency brake so hard that it caused the rear brakes to remain engaged. MAG could not get the two systems not to engage. MAG estimates the repairs cost $2100 to replace the rear brake system. They printed out a sheet for me.   

  I left MAG and I took the repair estimate to Rife's. I walked to the front desk and asked if I could speak with the manager. He seemed to know why I was there. He said there is nothing he could do. I said I have a video showing the rear brakes locked in place. I said I know the damage occurred here, and I would like Rife's to reimburse me for the damage. He sneeringly asked how I knew the damage occurred here. I said I have paperwork from MAG from last November, reflecting that my rear brakes were an 8 and I had only driven it 1300 since November, but when it was brought back it was a 3, which is abnormal wear. He kept asking if I could prove it. I said it must have been one of the persons who worked on the car. I suggested they may be able to negotiate with MAG on the cost as they are a recommended body shop for MAG. 

  Rife called MAG and asked how they could prove they had done it, and MAG said they couldn't.

  Business response

  04/25/2023

  The reparis completed by the shop did not include working on the brakes, and the damage claimed cannot be attributed to the work completed.

  Customer response

  04/26/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19858659
  
  I am rejecting this response because: per my BBB complaint, my rear brakes and E-brake were severely damaged by their staff, rendering my car unsafe to drive when I picked it up ( per VW service Dept).  The day after I picked the car up, I got a costly repair estimate from Volkswagen service and I was without transportation for yet another week. Accordingly I requested this company directly pay Volkswagen service for the repairs, not pay me. I did not ask this company to perform brake work, knowing full well they strictly perform body work. My earnest request for their repair payment directly to Volkswagen was refused. Volkswagen service pointed out to me that ~1300 miles prior, they measured my rear brake lining at 8 mm which is very good however after the body shop damaged my rear brakes, the brake lining was 3 mm which was abnormal in general and especially for me, a long time Volkswagen owner and customer who maintains my car in excellent condition. The repairs were completed last month. I paid for it.  Their refusal to reimburse me is poor business practice and unethical to this local business customer. 
  
  Regards,
  
  ******* ******

  Customer response

  05/04/2023

  
  ******* ****** <*************33@gmail.com>
  Attachments
  May 3, 2023, 7:35 PM (18 hours ago)
  to ******
  
  Thank you, I will do that. 
  
  Here are photos of my VW Beetle TDI Emergency (E) brake normal position use pre-body shop work and its damaged position use post-body shop when I picked car up. 
  
  Pic 1. Normal position of E-brake, pulled up ~1-2 inches only.
  
  Pic 2. E-brake pulled nearly vertical toward car ceiling by Rife employee in my presence. When I saw him pull it up this high, I remarked that I didn't know it would go up that far, and he replied, oh yeah, you have to pull it hard to make it work. I've no way of knowing if he broke the E-brake when he parked the car the day I picked up or if indeed the E-brake had also been pulled hard by the shop mechanic, as the Rife manager indicated to me. MAG Volkswagen service found that the E-brake being pulled this high caused the rear brakes to lock and stay fully engaged while car is running and advised my car was unsafe to drive as a result. 
  
  Pic 3. MAG VW Service showing E-brake pulled too hard, causing rear brakes to  remain locked and fully engaged while driving. MAG VW was unable to  separate these parts so repair was impossible, requiring replacement of the entire rear brake system. In the weeks prior to taking my car to Rife Auto Body, I had a regular mileage service at MAG VW where (as a regular service) they measured my rear brake lining thickness as 8 mm very good. On the day after I picked the car up from Rife Auto Body, MAG VW measured my rear brake lining as 3 mm abnormal wear. 
  
  Thank you for your assistance holding accountable this local business which not only provided poor customer service but also refused to pay for car damage repairs or otherwise compensate me.
  
  ******* ******
  ###-###-####

• Initial Complaint

  02/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Three C body shop did my repairs to my vehicle. They told me that the vehicle is ready but that they didn’t receive payment from my insurance. That I could pick up my vehicle up but I had to pay the $500 deposit. I told them I was not suppose to pay that but they insisted I had to at this time. They called me on a Friday evening and I picked my vehicle up on 11/26 on Saturday. My insurance was closed so I just paid the $500 because I was told I would be reimbursed once insurance paid. When I contacted my insurance to let them know they said that 3C has been paid and should have not taken that money from me. I tried disputing through my credit card but that did not work out. Three months later and I’m still trying to get my money back. ***** **** the general manager has not called me back or responded to my messages. I have left messages to ******* and ***** who have not called me back.

  Business response

  02/28/2023

  Three C bodyshop has taken appropriate steps to assist the customer . Three C is a corporately owned subsidiary and all financials are handled from a central office attached is the exchange shared with the customer .

  It would appear we have done everything we can do and have acted accordingly see below from our  corporate accounts payable personnel .I refunded this to the customer’s Discover card on 1/16 (-500.00) then on 1/19 her card was credited again for the (-500.00) because she disputed it. Then on 1/31 her card was charged again 500.00 as a chargeback reversal.
  Transactions:
  Discover 500.00  11/26/22
  Discover -500.00  1/16/22
  Discover -500.00 1/19/22
  Discover 500.00 1/31/22
  Total is $0
  
  
  
   
     Corporate Accounting Specialist
    
     
  

   

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DOL 12/21/19. Repairs complete by 04/30/20. Insurance Claim payment of over $16,000. Liftgate was primary work done. Liftgate is now not in correct alignment. Called Three C since work was lifetime guaranteed. I was informed that they couldn't help me b/c they have a new computer system - no records of work prior to Jan. 2022. I was told that they could help me if I found my own paperwork. I have it and records through insurance. Suddenly, they would look at my car, but didn't need me to give them any paperwork stating the work they had completed on my vehicle. Once my car was looked at, I was told several things - a strong wind caught the liftgate, I had pulled something with my hitch (it has never been used), that I may have backed into a snowbank or that someone backed into it very hard in a parking lot (there are no easily visible damages that would indicate a hit). I told ***** at Three C that I would be coming to pick up my car. He told me that I wouldn't be able to take it b/c it was taken apart for inspection. As I was still in the area, I asked to come see it so he could point out the damages. When I arrive, he tells me "I lied" it is not taken apart. He told me the repair would be substantial (time and cost) as the entire headliner of the interior needs removed. In speaking to another mechanic, I was told that the pins in the hinges in the tailgate can be installed improperly and over time shift to result in the cause of my problem. The entire warranty experience has been very shady. I feel they looked at my car to pacify me and place the blame of the problem back to me or anyone else that would result in Three C not holding up to their warranty promise. As a side note, while waiting in the office, another customer called in. The receptionist told the customer that they had a new computer system and couldn't help them. Funny thing...when I called, they acted as if I were the first customer w/such a problem & didn't know how to handle it.

  Business response

  06/13/2022

  Hello,

  Not to upset you any further, When you say that I said I lied its because I was not aware of the fact that my techs reassembled the car prior to leaving for the day. But thankfully they did put it all back together.  I was speaking with you just trying to figure out what had happened to your vehicle is when I ran thru the different scenarios, wind, towing etc..  When you came in you agreed that the car has been hit in the rear again. There is damage to the liftgate and the bumper now. I want a resolution to this as well. We are not a shady business unfortunately the front desk is still learning the process. I would like the opportunity to fix the van for you as well, Please see attached warranty document. 

   

  In order for me to consider another shop I need to speak to them and review an estimate.

   

  *****

  Customer response

  06/14/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17413952
  
  I am rejecting this response because: 

  
  

  I did not agree that my car had been hit in the rear again.  I could see what was pointed out to me, however, I absolutely did not agree that it had been hit.  Even if it were, it certainly, would not have been enough damage to bend the hinges on the lift gate.  I am still standing behind my claim that everything that happened beginning with my initial phone call to the receptionist for warranty repair seemed very suspicious to the fact that Three C was going to special efforts to avoid any warranty repair.  
  
  Regards,
  
  ***** *****

  Business response

  09/09/2022

  You said :

   "Your explanations of why your company
  is not obligated under warranty do not fit especially since the hinges were
  not replaced upon the damage to the liftgate."

   

  Is correct we did not bill for replacement of the hinges therefore it is not warranty. If I was doing the repairs now,  I would supplement the insurance company to see if they would approve since they never paid for them in the first place. I would have to believe they will deny it as for the length of time from repair til now. I agreed to pay the $219.30 and have requested that payment to be mailed. Perhaps call your insurance and have all these discussions to see what direction they send you? 

   

  I still think we delivered and you accepted the repairs until now.

   

  *****

• Initial Complaint

  04/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This is a matter of $2983.16. My car was deemed a total loss and this company told me that they had not cashed the check i gave them for repairs. After getting my final payout from progressive on February 18th i was informed that three-C had in fact cashed the check for $2983.16. After many phone calls, I was told by ***** that my check was mailed 3/10/22 from a Columbus address my Columbus address. It’s now April and the funds have not arrived, I have contacted ***** ***** at the Briggs road location today 4/2/22 and he has no updates or knowledge of the situation.

  Business response

  04/20/2022

  This check was mailed to the wrong address. I picked up check and delivered it to Giant eagle and handed you the check. Thanks.

   

  Customer response

  04/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was told to buy the aftermarket parts up front that I wanted put on my truck instead of the factory parts. Since I was in a rear end collision I thought I might as well upgrade the parts that needed replaced since the insurance company was paying a certain amount for those parts that were damaged and then I would only have to pay the difference. So I was also told when I got my truck back and the work was done that I would receive a check in the mail from 3-C with my refund of what the insurance company was paying for the parts. I called about three weeks ago to inquire about the status of the refund and I was told it would be mailed the next Friday (On 01/07/22). A week later I still never got the check so I called again asking for an update about my refund and the guy I talked to said that he would have to find out from corporate since that was higher up than him and he would get back with me in a couple days. Well needless to say he still has not gotten back with me and now I'm going on two months that I've been waiting for the refund and it's just absolutely stupid. I'm done playing this waiting game with them because this has put me in a tight spot financially. To say I am upset and frustrated would be an understatement.

  Business response

  01/24/2022

  **** ** **** ******
  That check was mailed out last week, Thursday 1/20.y here...

   

  The above comments came from our corporate office, Please call me if you don't receive soon.

   

  ************  *****

  Customer response

  01/25/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩