Business ProfileforScioto Administrators Corporation

I purchased a 2012 Jeep Wrangler 4WD, Vin ***************** on July 17, 2021, and purchased a Triton Protect service contract simultaneously. The jeep was purchased with 75,875 miles on the odometer and seem to run fine and no smoke ever came from tailpipe. We have maintenance to records prove the vehicle was maintained, regular oil chances and fluid top offs. The vehicle had no dashboard lights on warning of an issue. There was no indications that the vehicle was leaking ior low coolant. We have North Carolina Emissions inspection report also indicating no check engine dashboard lights being on. We had the vehicle towed to Steve White Motors , a Jeep dealership for investigations on 8/15/2023 Upon tear down of the engine, it was discovered that the head had cracked At this point, a representative of "Triton Protect" came to inspect and make a determination on coverage. Inexplicably, this representative deemed the warranty work an exclusion, due to low coolant. However, a cracked head causes loss of coolant, and this determination was made after the engine had been torn down to where one should expect to find low coolant. The mechanic has invoiced a repair cost of $12,455 which we expect Triton Protect and/or Scioto Administrators Corporation to cover. We demand mediation as this falls within the coverable of the warranty purchased.