ComplaintsforStopWatt
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
DATE 9/22/2024 BEING ON A STRICT BUDGET, I ORDERED 2 OF THE PRODUCTS HOPING TO REDUCE MY ELECTRIC COST. DID NOT WORK!AND NOW I SEE, THERE ARE MANY MORE THAT THOUGHT THE SAME AND HAVE HAD THE SAME RESULTS.I AM ASKING FOR A FULL REFUND FROM THE STOPWATT COMPANY.Initial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have contacted the Company and I have not received a Response! They Are Not Legitimate At All! They also said if for Any Reason you Are Not Satisfied that You would be Reimbursed!! That's All I Want!!!! In These Time's Of The Economy......$196.32 IS A LOT of Money to Be Wasted on A Lie!!!Sincerely, I Pray that YOU can Help.***** ******* *************!!!Initial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I despise the anonymity of emails and the Internet, which gives these kinds of "businesses" an advantage. I am receiving 2 emails a day from this company. I never provided them with my email address or with permission to spam me. They allegedly provide an "unsubscribe" link in the image at the bottom of each email and it doesn't work. They claim I can unsubscribe by sending the a postcard. Why do I have to spend money and time doing this? If I'm going to spend money, I am going to go visit them in person. They are about 20 minutes from me. Stop Watt **************************************** ************Initial Complaint
10/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company sells a device that is a scam. The CEO should be criminally charged.Initial Complaint
09/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I need to get a refund as company promised if I was not satisfied. So far all I have got is a runaround. This product does not work.Business response
09/13/2024
Stop Watt
***************
STE 213
****************
September 13, 2024
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
Mr. ******** orders were canceled and refunded on 09/09/2024 in the total amount of $79.04. This represents all payments made on Mr. ******** order. Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his refund. We appreciate the opportunity to answer Mr. ******** concern, and we feel confident all issues have now been addressed and resolved.
Sincerely yours,
***** ******
V.P. Consumer RelationsCustomer response
09/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** *******Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased two StopWatt in an effort to reduce my power bill (senior citizen). Just plugged them and one doesnt work at all. Since purchasing them I have learned that purchasers say they do not reduce their bills after weeks/months of use. I cannot afford to waste $117 on unusable/workable items. Would like full refund,Business response
09/12/2024
Stop Watt
***************
STE 213
****************
September 12, 2024
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
Ms. ******** orders have been canceled and refunded on 09/12/2024 in the total amount of $117.76. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******* was unsatisfied with her ordder. Had Ms. ******* contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was charged $63.85 for an extended warranty that I didn't order. I cancelled this order on August 6th. I just want my money returned. I was blind sided by this warrantyBusiness response
09/12/2024
Stop Watt
***************
STE 213
****************
September 12, 2024
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
****************** orders have been canceled and refunded on 08/14/2024 through ****** in the total amount of $88.84. This represents all payments made on Ms. ******* order.Before receiving the complaint from your office, we were unaware that **************** was unsatisfied with her refund. Had **************** contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.
Sincerely yours,
***********************
V.P. Consumer RelationsCustomer response
09/17/2024
This has been taken care of, the company reimburse me.Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Stop watt...does not work. Recieved about the 1st of June. Paid $88. For 2.Have not been able to reach the company for a refund as of yet...I read online that it is a scam. 3E3538A2AABusiness response
08/14/2024
Stop Watt
***************
STE 213
****************
August 14, 2024
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
In the interest of 100% customer satisfaction Ms. ******* orders have been canceled and refunded the total amount of $88.75. This represents all payments made on Ms. ******* order.Before receiving the complaint from your office, we were unaware that **************** was unsatisfied with her purchase. Had **************** contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.
Sincerely yours,
***********************
V.P. Consumer RelationsCustomer response
08/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***********************Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased on 5/9/24. I have received 2 electric bills since, and they are higher than before buying the product. I feel this is a scam.Business response
08/14/2024
Stop Watt
***************
STE 213
****************
***********************************
August 14, 2024
BBB of ************
1169 ***********
*****************************************
ph: ***************
fax: **************
To whom it may concern,
We regret any confusion that may have taken place when **************************** attempted to order our product. When the customer attempted to place the order on our site we did not receive the complete address or phone number. There was no payment information entered in the system either. I would encourage *************************** to contact her financial institution and track down the merchant by the descriptor on the payment.
Sincerely yours,
***********************
V.P. Consumer RelationsInitial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
DOSE NOT WORK,THE ELECTRIC BILL GOT HIGHER WHEN THIS PRODUCT WAS IN USE.THE BILL WENT DOWN WHEN THE PRODUCT WAS REMOVED.
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Customer Complaints Summary
57 total complaints in the last 3 years.
35 complaints closed in the last 12 months.