ComplaintsforStopWatt
Energy Conservation Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Two Stop Watts purchased on 10/9/23 for $112.86. Item was supposed to save on electricity. I tracked usage for two complete cycles and electricity cost and usage went up compared to last year at this time. There was an extended warranty included in the purchase. I emailed the support@stopwatt.com email address provided. I received no reply. I sent three subsequent emails, also with no reply. I would like to be refunded the amount I paid and also make note that their product does not work and their customer service is non-existent. No transaction number.Business response
03/04/2024
Ms. ******** contacted our office regarding her concerns. We regret any confusion that may have taken place. Ms. ********** account has been refunded in full $112.86. The account has been closed and no additional activity will take place.
Before receiving the complaint from your office, we were unaware Ms. ******** was unsatisfied with the resolution she received from customer service on 02/22/2024. At that time, customer service processed a full refund of $112.86 at Ms. ********** request. We notified Ms. ******** by email and she did not indicate any further concerns. If Ms. ******** needed further assistance, we regret that she did not feel comfortable contacting us again.
Sincerely yours,
Javen Wilson
V.P. Consumer RelationsCustomer response
03/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ********Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the product about 4 months ago. I have not saved any money on my power bills I cant believe Elon would put his name on junk. Im not asking for a dime. if I had remembered I would have set it back. I feel I was mislead and that the product is a scam.Business response
03/01/2024
We are sorry to hear that the product is not working as expected. Please feel free to contact customer service for support (614) 486-6336
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
02/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased the items but never product, and I never received an email or a confirmation but it was clearly deducted from my accountBusiness response
03/01/2024
Ms **** contacted our office by email stating she had not received the product. Our agent did not follow up correctly with Ms. **** and we did not receive another email from her.
We regret any confusion that may have taken place and, in the interest of 100% customer satisfaction, we have processed a full refund of $109.92. Ms. Diaz’s account has been closed, and no additional activity will take place, and Ms. **** may keep any product he has.Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The two heaters I bought do not work. I want my money back and cannot reach the company.Business response
03/01/2024
In researching the account we see the customer contacted us via email. The agent did not respond properly to the customer when asking for the refund and how to return the product. We are re-training the agent as it was an honest mistake.
We have refunded Ms. Cranson $122.94 and she may keep the product she has.Customer response
03/15/2024
Dear Sir,
The business has resolved my complaint. Thank you.
Yours Truly,
********* *******
Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The product did not save me any months after 2 months, but my electric has tripled. I paid $62, and they refunded me. It went form $117 to $321. I live by myself, and am not home half the time. I did exactly what they stated to do, and the bill was made worse.Business response
03/04/2024
We are sorry to hear that Mr. ******** was unsatisfied after speaking to customer service and receiving his refund. We have processed a full refund of $61.40, which is everything he paid for the product. Mr. ****** account has been closed, and no additional activity will take place, and Mr. ***** may keep any product he has.
Sincerely yours,
***** ******
V.P. Consumer Relations
Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Last year I saw an online ad featuring Elon Musk. The ad claimed that Musk had invented or funded development of a device to save on electricity bills. Based on this information and admiring Musk's technical capability, I purchased two of the devices. Now I see that the device has nothing to do with Elon Musk. The ad was false. The devices also has had no effect on my electricity bill. IThe advertising is not true and the product does not work as claimed.Business response
03/06/2024
In the interest of 100% customer satisfaction Mr. ******* orders have been canceled and we refunded the total amount of $76.59 on 02/12/2024, which is the total Mr. ***** paid for the two devices. Before receiving the complaint from your office, we were unaware that Mr. ***** was unsatisfied after speaking to customer service and receiving his refund.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers. Mr. ******* account is closed, there is no remaining balance, and he can keep any product that he has.Initial Complaint
02/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Have checked my electricity usage for last two months and noted no difference in usage. Green night light quit working do I’m assuming the unit itself quit working.Business response
03/06/2024
In the interest of 100% customer satisfaction Mr. *******’ orders have been canceled and we have refunded the total amount of $61.40.
Before receiving the complaint from your office, we were unaware that Mr. ******* had any concerns as he never contacted our office. Mr. *******’ account is closed, there is no remaining balance, and he can keep any product that he has.Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
After seeing an advertisement associating the company with Elon Musk, I decided to buy 4 units. Two for my home and two for my mother’s home. Upon tracking the performance for the required 60 days before deciding to return, we did not see any noticeable or effective change to our bill. The guidelines for usage were followed exactly and we have determined these items are ineffective and would like to return them and be reimbursed.Business response
03/06/2024
In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and we have refunded the total amount of $158.43 on 02/08/2024. Before receiving the complaint from your office, we were unaware that Mr. ****** was unsatisfied after speaking to customer service and receiving his refund.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers. Mr. ******** account is closed, there is no remaining balance, and he can keep any product that he has.Initial Complaint
02/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am another of the fools that purchased this item because of Elon Musk being a part of the advertisement. Trusted that a millionaire would not need the money for fraud.Business response
03/06/2024
In the interest of 100% customer satisfaction Mr. ******* orders have been canceled and we have refunded the total amount of $61.40. Before receiving the complaint from your office, we were unaware that Mr. ***** had any concerns as he never contacted our office.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers. Mr. ******* account is closed, there is no remaining balance, and he can keep any product that he has.Customer response
03/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****** *****Initial Complaint
12/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
bought three stop watt devices two at full price and one at discount price 19.95.plugged them in as instructed and been a few moths now and no change in electric bill.they do not work.Business response
01/08/2024
To whom it may concern,
In the interest of 100% customer satisfaction Mr. ********’s orders have been canceled and we have refunded the total amount of $132.85. Before receiving the complaint from your office, we were unaware that Mr. ******** had any concerns as he never contacted our office.
Mr. ********’s account is closed, there is no remaining balance, and he can keep any product that he has.
Sincerely yours,
J**** W*****
V.P. Consumer Relations
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
57 total complaints in the last 3 years.
35 complaints closed in the last 12 months.