We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          PersonalHour has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PersonalHour

              6365 Old Avery Rd, Unit 2 Dublin, OH 43016-9293

              BBB Accredited Business

            • PersonalHour

              580 Wilcox Place, Unit F Dublin, OH 43016

              BBB Accredited Business

            • PersonalHour

              6365 Old Avery Rd., Unit 3 Dublin, OH 43016-9293

              BBB Accredited Business

            • PersonalHour

              6365 Old Avery Rd Ste 4 Dublin, OH 43016-9293

              BBB Accredited Business

            • PersonalHour

              6365 Old Avery Rd., Unit 1 Dublin, OH 43016-9293

              BBB Accredited Business

            Business ProfilePersonalHour

            Exercise Equipment
            Multi Location Business
            BBB accredited business

            Contact Information

            6365 Old Avery Rd, Unit 2

            Dublin, OH 43016-9293

            Visit Website
            Email this Business
            (614) 715-1488

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/5/2024

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Health and wellness, exercise and wellness, exercise equipment, exercise machines, PILATES equipment, sports equipment, YOGA supplies- online ordering. 

            Products & Services

            Health and wellness, exercise and wellness, exercise equipment, exercise machines, PILATES equipment, sports equipment, YOGA supplies- online ordering. 

            Business Details

            This is a multi-location business.

            Find a Location

            PersonalHour has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • PersonalHour

                6365 Old Avery Rd, Unit 2 Dublin, OH 43016-9293

                BBB Accredited Business

              • PersonalHour

                580 Wilcox Place, Unit F Dublin, OH 43016

                BBB Accredited Business

              • PersonalHour

                6365 Old Avery Rd., Unit 3 Dublin, OH 43016-9293

                BBB Accredited Business

              • PersonalHour

                6365 Old Avery Rd Ste 4 Dublin, OH 43016-9293

                BBB Accredited Business

              • PersonalHour

                6365 Old Avery Rd., Unit 1 Dublin, OH 43016-9293

                BBB Accredited Business
              Location of This Business
              6365 Old Avery Rd, Unit 2, Dublin, OH 43016-9293
              Email this Business
              BBB File Opened:
              6/13/2023
              Years in Business:
              3
              Business Started:
              11/1/2021
              Business Started Locally:
              11/1/2021
              Accredited Since:
              8/5/2024
              Alternate Business Name
              • Better Fly for Marketing and Consultation Services LLC
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Ms. Nadia Al Shomoli, Owner
              • Mr. Joseph Shomali, Growth Director
              Contact Information

              Customer Contact

              • Ms. Nadia Al Shomoli, Owner
              • Mr. Joseph Shomali, Growth Director
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/10/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased a reformer from Personal Hour in June 2024 and the machine arrived on July 2024. This machine was advertised as being able to perform the Pilates repertoire, I am a Pilates professional for over 9 years and am also a private studio owner. This machine is not only not as advertised but completely inadequate. Based on the measurements provided at the time of purchase, the actual measurements of the machine that arrived are inconsistent. I have been in contact with this company for several weeks and they have been giving me the runaround with no resolution. They advised that they were going to address my concerns with a 'professional' I'm not quite sure what or who that 'professional' is. I am a professional, I let them know the measurements are incorrect and not as advertised, the exercises in the Pilates repertoire cannot be executed as advertised. Now they are telling me that they are collecting feedback from '100 users'. These users could be paid users for feedback or 'at home' users, I don't know who these 'users' are. I am a *********************** member myself. I have repeatedly requested to return this machine and get my money back. They keep giving me the runaround and quite frankly I am extremely upset and disappointed in this company's lack of integrity to stand behind their products.
              Read More
              Read 3 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sasha Z

              09/02/2024

              I ordered a reformer from Personal Hour and it came securely packaged in a timely manner. It took about 1 week to ship and then was delivered 2 days later. Assembly was not that difficult, I was able to complete it alone, and I received everything necessary in my packages. Nothing was damaged or missing which was great. Their customer service has been quick and effective, they assisted me with the set up and have answered all my questions as it relates to using the reformer. I purchased the foldable ***** 2.0 and folding and unfolding it is easy, if I can do it anyone can. The reformer itself is extremely high quality for the price, it also looks very nice. I feel safe and secure preforming advanced movements, it does not limit my ability to practice pilates in anyway. The carriage is smooth and quiet, there are no bumps with movement or noise from the springs. This is seriously studio quality! I think I even prefer it over the reformer my studio uses. Im extremely pleased with my purchase, the reformer, and the customer service of **********************.

              PersonalHour Response

              09/03/2024

              Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that your reformer arrived securely and that the assembly process was smooth for you. Knowing that you're enjoying the ***** 2.0 and that it meets your expectations in quality and functionality means the world to us.This is exactly why we keep doing what we do because we have the privilege of serving amazing people like you. If you ever need further assistance, we're always here to help.Thank you again from the entire PersonalHour team!
              Read 11 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.