Business ProfileforThe Safeware Insurance Agency Inc.

I purchased a a sectional sofa with extended warranty and, sadly, within 3 weeks of getting it delivered, the fabric was damaged by a candle that fell off the end table. I placed a claim a through the warranty company Safeware immediately. Someone from a company called ************* was sent to assess and repair the damage. He got the wax out but had to come back a week later to glue fibers on the scorch marks because he didnt have that color. I wasnt here when the second repair happened, so I wasnt able to ask the tech directly why the color and texture didnt match the rest of the sofa. It feels like hard plastic and the fibers dont move. The original fibers move and create different shades when moved, similar to velvet. The fiber they used wasnt a match and the glue messed up the texture I think. I complained to Safeware the day of the final repair and sent more pictures per their request. Then they ignored me for a week, only reaching out after repeated emails and a phone call from me. They sent an email saying they had fulfilled their obligation and wouldnt do anything more. They said it looked fine on the photos I sent. I spent hundreds on this warranty and feel completely scammed. In the warranty, if they are unable to effectively repair something then they will replace it. But thats a lie because they are refusing to do that for me. They are refusing to do anything else. I could have glued red fibers on my sofa and achieved the same effect as the technician. They are the worst warranty company I have ever encountered. Shady business practices, terrible customer service, horrible communication, and offering only bandaid solutions instead of actual repairs.