Business ProfileforWalk In Urgent Care
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 7081 Palmer Ct, Dublin, OH 43017-7976
- BBB File Opened:
- 9/23/2013
- Years in Business:
- 13
- Business Started:
- 8/24/2011
- Alternate Business Name
- Walk In Urgent Care
- Business Management
- Dr. Mazhar Hussain, CEO
- Ms. Joann Virden, Physician Assistant
- Ms. Vicki Delany, Nurse Practitioner
- Contact Information
Principal
- Dr. Mazhar Hussain, CEO
Customer Contact
- Dr. Mazhar Hussain, CEO
- Ms. Joann Virden, Physician Assistant
- Ms. Vicki Delany, Nurse Practitioner
- Additional Contact Information
Phone Numbers
- (740) 751-6858Other Phone
- (740) 751-6433Other Phone
Email Addresses
- Primary
- (740) 751-6858
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/2/2021 I went into Greater Toledo Urgent Care Walk in Clinic as I was not feeling well, and it was during the time the Covid Pandemic was in effect, so I wanted to be tested to be sure I did not have COVID. The clinic did both a rapid test, and a 3-day test on me. I tested for COVID at my own free will because of the pandemic and having symptoms of COVID I wanted to make sure I did not have it.
Today is 9/3/2022, I received a bill in the mail for the first time showing I owe them 84.00 past due! It shows they billed my insurance at the time Paramount, and this test is 100% covered by Paramount as it was Presidential Law that anyone testing for COVID at will is 100% covered by their insurance, there was no charge to the patient. I tried three times calling the number on the bill, they have employees at the billing office that do not speak nor understand English well.
I called Paramount spoke to Sandy, she pulled the bill she said the reason it was not covered was because this lab used the incorrect billing code the billing code they used was the code for " other viral diseases" NOT the coding for "COVID-19" which has a specific code, "other viral diseases" code is for swine flu, standard flu, strep throat NOT COVID and this is why they were not paid the $84.00. Sandy said they had to contact Paramount provider inquiry at: ###-###-#### inform them this was for COVID19 testing and they used the wrong billing code, put the proper code for COVID19 Rebill and it will be paid 100% in full.
The billing office pulled the bill as did paramount both parties stated this was for a COVID19 TEST and I have attached proof this is for the COVID 19 TEST Done on me, yet they aren't billing it with the code for COVID instead they used a general virus disease code NOT the Right code for COVID19.
This is the 1st bill I ever got 1.5 years later, I called they won't answer and will put it to collection illegally for their error of using the WRONG BILLING CODE!
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Ana
1 star12/10/2021
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