Business ProfileforOxyzone Enterprises, LLC

On 2/21/23, we saw a YouTube video called "100% Chemical, Chlorine, Salt-free Pool. Bio3Blaster Automated Chlorine-free pool system" by ******* of Oxyzone Enterprises LLC claiming it will "revolutionize the industry" and let us be able to bathe in our pool without any more chemicals. I contacted *******, he said he has an even more upgraded and powerful system called Bio3Blaster Bionic Pool Water System. We paid $4,500 on 2/22/23 (Invoice 1969). He said the Ozone Unit would come by 3/24/23, but the product got delayed and damaged by the courier as per *******. He said he would repair and test it. He dropped one portion off on 4/9/23 and I tipped him $40 for gas. The rest of the order came in pieces approx 2 months since first ordered without installation instructions or drawings causing delays despite me asking him for an installation videos, and him promising to assist with the installation remotely or in person. He did not come by to help. Once installed, the Ozone system did not work, caused the pool to turn green, costing us approx $500 in pool supplies to try to restore it with the Ozone system off. I called and texted ******* numerous times to get his assistance, and he just kept making promises that the system works despite repeatedly being told the pool water turns green and we still have not been able to use the pool. We felt cheated and tricked. Whenever we turned the Ozone back on, the pool turned green. We stopped the ozone device, and offered to return everything back to him. Prior to the Ozone System, the pool worked fine. Except for 1 brief swim, the pool has Not been able to be used for approx 3 months now since Ozone installation. ******* refuses to give us a Refund despite numerous calls and complaints that his product never worked. He used profanity and hung up on me numerous times. It appears to be intentional false advertising bordering on fraud. ******* **** ******** did our water sampling and agreed *******' system was Not working.