ComplaintsforAmerassist A/R Solutions, Inc.
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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
AMERASSIST A/R SOLUTIONS, INC ***** ** ********** ###-###-#### ACCOUNT# ****** 15 U.S. Code § 1692e - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between ***** ****** **** *** , notarized and sworn under penalty and perjury for AMERASSIST A/R SOLUTIONS, INC ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I don’t believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing addressBusiness response
05/20/2024
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. ARS has closed this account and notified the credit bureaus to delete it from the consumer's credit files. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email ***********************Customer response
05/20/2024
I accept the business's response to resolve this complaint.
Regards,
***** *****Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I’ve attempted to contact Amerassist due to a collection on my report. I’ve been unsuccessful via telephone and email requests this delayed communication has a significant impact on my ability to purchase my new home. I need this item removed from my credit report as soon as possible.Business response
05/14/2024
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. ARS has closed this account and notified the credit bureaus to delete it from the consumer's credit files. Should the consumer need more information, they may contact our Manager, Susan Bailey phone ###-###-####, extension **** email **********************.Customer response
05/14/2024
I accept the business's response to resolve this complaint.
Regards,
********* *******Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When I settled my outstanding debt on November 27, 2023, I was told I would receive a statement showing my account was paid in full, but as of January 30, 2024, I have still not received it, even though I contacted the business on several occasions to follow-up.Business response
02/01/2024
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. On 01/31/2024, ARS sent the consumer a letter stating that this account was paid in full and that ARS did not report it to any credit reporting agency. Should the consumer need more information, they may contact our Manage** ***** ****** phone ###-###-####, extension 4251 email **********************. ****** ********Customer response
02/08/2024
I accept the business's response to resolve this complaint.
Regards,
********** ********Initial Complaint
01/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This item 12 *************** LLC from Jul 19, 2019 is inaccurate because the information is incorrect. This was fraudulent. I’m requesting this get removed. Please investigate this matter and delete the disputed item[s] as soon as possible.Business response
01/22/2024
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. On 01/19/2024, ARS closed this account and deleted it from the credit bureaus. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email ********************** - ******* ******** ARS.Customer response
02/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
01/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not have a binding contract with this debt collector this debt does not belong to me please remove this debt as soon as possible do not contact me and do not post this collection on my credit report.Business response
01/08/2024
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. On 12/15/ 2023, ARS deleted this account from the credit bureaus. The account is closed in our database. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email **********************Initial Complaint
12/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. They furnished this account that we (me & AmerAssist AR Solutions) didn’t agree upon and I didn’t sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. This is a fraudulent account being furnished to my credit report. Also, I don’t believe they are even licensed and bonded to do business in this state (Illinois). However, they didn’t follow the proper 5 step validation procedure which makes this unfair practice. According to the FDCPA I’m entitled to 1,000 dollars per violation and clearly they violated my rights. Account # *******Business response
01/05/2024
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. On 10/30/ 2023, ARS received a dispute from, the consumer for this account. ARS sent the consumer the validation including the signed agreement with the creditor, Smile Direct. We have now closed the account and notified the credit bureaus to delete this account from the consumer's credit files. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email **********************
******* ********
Initial Complaint
12/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This collection was paid and closed it was supposed to be removed from my credit report after paying the collection agency Amerassist Ar Solutions on 12/1/23 for a total of $560 with a %25 discount the account number for closing the account was **********Business response
12/19/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. On 12/15/ 2023, ARS deleted this account from the credit bureaus. The account is closed in our database. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email **********************
**** ********, General Counsel ARS
Initial Complaint
11/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to dispute the accuracy of the information on my credit report related to an account reported by Amerassist AR Solutions.
According to my credit report, Amerassist AR Solutions is reporting an account with a balance of $1,691.00. I am aware that this account is a result of the ******* data breach that occurred in September 2017, and I am disputing this information as it is inaccurate.
In September 2017, ******* experienced a data breach that impacted the personal information of approximately 147 million people. A federal court approved a class action Settlement, resolving lawsuits brought by consumers after the data breach.
It has come to my attention that Amerassist AR Solutions is reporting a debt on my credit file, even though I have never conducted any business with them. This is a clear violation of the Fair Credit Reporting Act (FCRA). I request that you conduct an immediate and thorough investigation into this matter. Amerassist AR Solutions should not be reporting a debt on my credit file without proper validation and verification of the debt's legitimacy, especially given the circumstances of the ******* data breach.
I am well within my rights under the FCRA to dispute this inaccurate information, and I expect a prompt and fair resolution to this matter. If this account is not removed from my credit report within three business days from the date of this letter, I will have no choice but to pursue legal action. I will file a suit with the Magistrate Court in Fulton County, Georgia, seeking appropriate damages for the harm caused by the false reporting. This inaccurate information has significantly affected my ability to obtain fair and accurate credit scores.
Enclosed with this letter are copies of relevant documents supporting my claim, including proof of my identity and any other supporting documents. I implore you to take immediate action to rectify this situation to avoid further legal proceedings.
Business response
11/16/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. The creditor, ***** ****** ****, placed the consumer's account with ARS for collection. The date of service for this account is 04/19/2019. The consumer set up payment arrangements on 11/12/2019 with a set of post dated payments. Those arrangements, however, were not met and kept. The consumer explained that it was due to their becoming unemployed at that time. Later the consumer disputed the account. ARS responded to that dispute and provided the consumer with validation of the account. this occurred on 02/18/2021. ARS will again send the validation to the consumer. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email ********************** **** ********* General Counsel ARSInitial Complaint
10/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Oct 9, I called to accept a settlement they offered, but told them to not withdraw the funds until the end of the month (Oct 31). After getting off the phone with them, I received a notice from my bank and immediately called them back. The lady apologized and said her supervisor was going to refund my money, but I have yet to see it refunded. Now I have an overdraft fee.Business response
10/26/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. On 10/09/2023 ARS reversed the payment transaction and creditied the consumer's ******** account. Yesterday, our Manager, ***** ******, spoke with the consumer and reached an arrangement to resolve the matter. We will compensate the consumer for the overdraft fees and after the account is paid, ARS will delete it from the credit bureaus. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email ********************** **** ********, General Counsel, AmerassistInitial Complaint
09/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******* ****** *****. I do not have a contract with AMERASSIST AR SOLUTION. I have not been provided with the original contract as requested.Business response
09/25/2023
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by the consumer. On 09/22/2023, ARS canceled and closed the consumer's account and deleted it from the credit Bureaus. Should the consumer need more information, they may contact our Manager, ***** ****** phone ###-###-####, extension **** email **********************Customer response
10/03/2023
***********,
I did submit the documentation required and received an email/notification that the issue was resolved.. I don’t understand why I received this email saying the complaint is closed. What do I need to do now?
Thank you,
*** ******* *******
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Customer Complaints Summary
72 total complaints in the last 3 years.
8 complaints closed in the last 12 months.