Business ProfileforJeff Schmitt Auto Group

I have leased vehicles through this Mazda dealership for the last 5 years and have consistently been given lackluster service and a constant run-around. This last episode started when I took a 2 year old leased vehicle in for scheduled service (oil change/tire rotation). Like in a bad commercial, they tell me that my vehicle needs thousands of dollars worth of work that had nothing to do with the oil change. What it amounts to is the technician drained the oil to do the oil change and forgot to fill it before he drove my car without oil. Once he realized what he had done, he lied to try and cover his tracks. First it was a known recall issue, then it was an issue that had to be escalated to technical support. Then I was told they only had so many technicians and they make more off of customer pay so since my vehicle was warrantly work, it's not considered an urgent concern. I will NEVER recommend Jeff Schmitt nor will I recommend Mazda. Oh, the best part? A 2-year-old vehicle that went in for an oil change and they won't buy me out of my last four months because they screwed my vehicle up and are absolute crooks. They've had my vehicle for almost two months with no ETR, but yet I'm still paying for a vehicle I can't drive I'm contacting the BBB as well as the Bureau of Consumer Affairs. Someone needs to know what kind of business Jay Schmitt is allowing to be ran out of his dealerships!

I'm sorry to hear that Mr. S****** is dissatisfied, but his allegations are unfounded. 5/7/24 - the customer came in for an oil change and tire rotation, during our inspection the technician found the timing cover leaking oil (provided customer with a video evidence of the leak) Customer opted to leave the vehicle with us to complete the timing cover reseal repairs were completed on 5/14/24. 5/17/24 - the customer returned to service with a ticking/tapping noise coming from the engine, the technician verified the noise and performed a technical service bulletin. Per the service bulletin, the repair required the technician to replace a hydraulic lash adjuster and seals to remedy the noise. On the test drive after the bulletin was completed, the technician verified the noise was not corrected and the technician started a case with Mazda technical assistance. For clarification, the repairs performed are not a result of the technician "not adding oil to the vehicle after the oil change" and has never been discussed during our communication with the customer. 6/6/24 - Mazda technical assistance advised the technician to replace the cylinder head and the vehicle is actively being worked on and expected to be completed tomorrow. The customer was provided with a loaner vehicle on 5/17/24 and is still currently in the loaner vehicle. The customer has been updated on the status of their vehicle every 3-4 days via phone call or text, all dates and times of correspondence with the customer have been properly documented on the repair order. Actual repair time, diagnostic procedures, test drives and waiting on special order parts have all been factors for vehicle completion time. I can provide evidence of all the following items if necessary. Video evidence of the original leak from the timing cover Bulletin number and Mazda case number Copy of repair order for handwritten days and times of phone communication with the customer Text conversations with customer with updates and details of repairs