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          Find a Location

          Signet Jewelers has 1772 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Signet Jewelers

              375 Ghent Rd Fairlawn, OH 44333-4601

              BBB Accredited Business

            • Kay Jewelers

              9302 NE 83rd Ter Kansas City, MO 64158

            • Jared Galleria of Jewelry

              9530 Pineville Matthews Rd Pineville, NC 28134-8806

            • Peoples Jewelers

              945 Gardiners Road, Cataraqui Town Centre Kingston, ON K7M 7H4

            • Banter by Piercing Pagoda

              9585 SW Washington Square Rd Portland, OR 97223

            Business ProfileSignet Jewelers

            Jewelry Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Signet Jewelers operates over 2,300 locations primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, and Peoples Jewellers, throughout the United States and Canada. This profile reflects the combined customer reviews and complaint activity for all Signet Jewelers locations in the US and Canada and online sales.
            See all additional business information

            Contact Information

            375 Ghent Rd

            Fairlawn, OH 44333-4601

            Get Directions
            Visit Website
            Email this Business
            (800) 877-8169

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            Get a Quote

            Customer Reviews

            1.11/5

            Average of 249 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,221 complaints closed in last 3 years

            389 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/19/2009

            Years in Business: 95

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rocksbox is a jewelry membership service transforming the way women discover and buy jewelry.

            Products & Services

            Signet operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Banter by Piercing Pagoda, JamesAllen.com, Diamonds Direct and Rocksbox. 

            Business Details

            This is a multi-location business.

            Find a Location

            Signet Jewelers has 1772 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Signet Jewelers

                375 Ghent Rd Fairlawn, OH 44333-4601

                BBB Accredited Business

              • Kay Jewelers

                9302 NE 83rd Ter Kansas City, MO 64158

              • Jared Galleria of Jewelry

                9530 Pineville Matthews Rd Pineville, NC 28134-8806

              • Peoples Jewelers

                945 Gardiners Road, Cataraqui Town Centre Kingston, ON K7M 7H4

              • Banter by Piercing Pagoda

                9585 SW Washington Square Rd Portland, OR 97223

              Headquarters
              375 Ghent Rd, Fairlawn, OH 44333-4601
              Email this Business
              BBB File Opened:
              9/27/2004
              Years in Business:
              95
              Business Started:
              1/1/1929
              Business Incorporated:
              5/1/1955
              Accredited Since:
              6/19/2009
              Type of Entity:
              Corporation
              Number of Employees:
              5001
              Alternate Business Name
              • Banter by Piercing Pagoda
              • Zales Outlet
              • Zales Jewelers
              • Peoples Jewellers
              • Weisfield Jewelers
              • Zales
              • Rocksbox
              • Jared Galleria Of Jewelry
              • Gordon's Jewelers
              • Kay Jewelers
              • Kay Jewelers Outlet
              • Jared Vault
              Business Management
              • Ms. Barb Gruse, Director of Customer Care
              • Ms. Kirsten Riede, Complaint Manager
              • Ms. Gina Drosos, President/CEO
              Contact Information

              Principal

              • Ms. Barb Gruse, Director of Customer Care
              • Ms. Gina Drosos, President/CEO

              Customer Contact

              • Ms. Barb Gruse, Director of Customer Care
              • Ms. Gina Drosos, President/CEO
              Additional Contact Information

              Fax Numbers

              • (330) 670-6704
                Primary Fax
              • (330) 668-5188
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and selling jewelry

              Customer Complaints

              1,222 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/05/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              Ordered engagement ring , Kay shipped to a wrong address which is an undeliverable address, now 3 weeks later it is lost in the US Postal Service mail delivery system. I demanded a refund, after numerous attempts , they refused and stated until the ring is found they will Not help me period. Rude and unfriendly supervisor. This is a completely unacceptable serious of events , none of which are any fault of my own, i want a refund and get going with my life in a positive fashion. I have literally hours trying to rectify their mistakes to not avail.
              Read More
              Read 1221 More Complaints

              Customer Reviews

              249 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carlene S

              10/25/2024

              My fiancee purchased my ring in 2021 from Kay Jewelers Homewood, I purchased the service plan, I took it to the ********** store for repairs my diamond had fell out, I got my ring back and a week later another diamond was missing, I took it back again sent off, received back another diamond was missing this went on until this day, one day I came in the store very upset about having to leave my ring again, this time area manager ***** ****** was in this location, I explained my frustration, he said they will give me another ring and send the old one off, this went on again and again, I recently picked my ring up, two days later another diamond is missing, Im frustrated about not being able to enjoy my ring, I referred both my sisters to **** both are missing diamonds, but refuse to go back for repairs, my heart is truly broken because this my first ring from a Jewelry store, I have purchased from *******, *** Mart, *********, I had no problems, this need to be corrected.

              Signet Jewelers Response

              10/28/2024


              I'm sorry to hear about your experience. So a member of our *************************** can speak with you directly about this, please contact us at *************** or visit ********************************* to send an email.
              Read 248 More Customer Reviews

              Local BBB

              BBB of Akron

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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