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            Business ProfileThe Lifting Lab

            Fitness Center

            Contact Information

            1219 W Main Cross St Ste 104

            Findlay, OH 45840-0702

            Visit Website
            (567) 250-2578

            Customer Reviews

            4.2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We are a 24 hour fitness facility who is trying to change the way you view fitness! We offer a full service private female-focused gym (that allows everyone as long as they are kind and respectful) with every piece of gym equipment you could want. We also offer personal training and health coaching services. 

            Products & Services

            24/7 Private Gym, Personal Training, Health Coaching, Group Fitness Coaching, Exercise Classes, Pelvic Floor Corrective Exercise Specialist, Autoimmune Fitness Coaching, Chronic Illness Fitness Coaching, Sports Conditioning, Strength Conditioning, Weight Loss, Nutrition Coaching, Neurodivergent Fitness Coaching, Neurodivergent Life Coaching 

            Business Details

            Location of This Business
            1219 W Main Cross St Ste 104, Findlay, OH 45840-0702
            BBB File Opened:
            3/9/2023
            Years in Business:
            4
            Business Started:
            1/1/2020
            Business Incorporated:
            10/1/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            • All trainers are at minimum certified personal trainers and all health coaches are certified health coaches through accredited associations. 
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            1
            Alternate Business Name
            • Anna Ferrrero Fitness, LLC
            Business Management
            • Ms. Anna Pope, Owner
            Contact Information

            Principal

            • Ms. Anna Pope, Owner

            Customer Contact

            • Ms. Anna Pope, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/09/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I signed the gym contract 1/11/23. The issues surrounding the front door entry for 24/7 access hadn't been resolved and entry was not in accordance with the contract but I agreed to sign still. I was given a key for entry. After a handful of trips to the gym with the owner present in the building, her non-service dog was becoming a nuisance. The owner seemed to realize that I was aggravated by the dog and would attempt to call him away but he rarely responded without her coming to physically move him away. The dog would charge at me when I entered the building, it once took an item out of my bag to try to chew on, and would be under my feet as I was using the equipment. I then received notice of an annual cleaning fee. I sent a text on 2/6/23 with my concerns about the excessive dog hair (dog appears to be a labrador retriever) that was around the gym and on the equipment. I received no response and nothing was done about that. On 2/16/23, I sent a text that a lack of cleaniness at the gym and her dog being a nuisance that I was cancelling my membership. I told her I would not be paying a cancellation fee because none of my concerns had been addressed. I was charged the fee and had my bank return the charge. I am now getting more emails and notices of fees being sent to me. I also called the health department and was told that an animal shouldn't be on the premises unless it is a service animal. I don't believe having patrons sign a contract just so that you can charge them after ignoring their complaints is how business should be done. The owner and I had been friendly acquintances prior to this. We had always sent texts outside of business hours. At one point she hadn't responded for hours and the told me she was out of town and deserved to have a right to do that. I hadn't been made aware that she only wanted to discuss this during business hours until that point. I have had minimal contact with her since.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bri A

            10/28/2024

            They do not care about their members. For a gym that prides them selves on putting women first they have failed to listen to women who are reporting emotional abuse from their husbands, also members of the gym. If fact, they side with the husband and the mistress. They care about money and making themselves look better. The owner took an emotional standing and realized she messed up so instead of actually correcting the situation she chose to revoke my access when I did nothing wrong and with no actual reasoning besides from the people that I had complained to her about. They pride themselves on being inclusive and supportive and when I came to her for support in a personal matter, involving the gym, she got emotional and then when she realized she messed up she failed to notify me my access was revoked, failed to give an actual reason, and then still charged me for a gym membership I was not able to use. The communication is nonexistent and they obviously do not care about the members. She took my situation, made it bigger, and then punished me for her actions. She unbanned another party after saying that they broke the code of conduct the same way she is saying I did. And then unbanned them and banned me over false allegations. And then never notified me.

            The Lifting Lab Response

            11/05/2024

            I am sorry to hear about your bad experience with the gym. However, in this review you have failed to mention the substantial legal and work related documentation we received from the other parties involved reporting you of harassment of those parties as well as failing to mention your lack of documentation provided to our business. 

            Our owner does empathize with your situation truly as she was also cheated on by her ex-husband and it is truly an awful feeling but the unfavorable actions of one towards another does not allow for the one wronged to meet that with more unfavorable actions. An eye for an eye leaves the whole world blind and that is not something as a business we will ever condone. 

            The gym does have a strict code of conduct. However, this code of conduct (without legal documentation and evidence) cannot be enforced outside of the facilities walls.

            It is truly unfortunate that you did not receive our original message regarding your membership revocation and equally as unfortunate that our system is slow to process automated payment cancellations. It is part of the reason we are switching systems in the future. 

            We also informed you we would not share member or non-member information as you are not a member any more. This is not something that will be changed nor discussed on here either. We do this for all members and non-members to protect their privacy as a courtesy because their business is their own and we should not be pulled into private matters that do not involve the gym. 

            Regardless, due to your continued harassment of the owner, the decision stands that you are no longer a member of the gym and your membership fee has been refunded. This decision will not be up for discussion and is final. 

            We would like to inform you that you should be careful not to continue to harass the gym, its owner, its staff, and its members. Your behavior in all of this has been the literal definition of harassment of the owner and the business. You had to be blocked on all social medias of the gym and its owner's personal accounts because you engaged in harassment of all avenues as well as engaging in libel, slander, and defamation of the business and the owner herself. We have saved all documentation of such and if this continues we will be forced to send a cease and desist and consider taking legal action.

            Again, we are sorry for your situation, but this decision is final. We wish you the best in your continued fitness journey at another facility. 

            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

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