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Find a Location

KEMBA Financial Credit Union, Inc. has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • KEMBA Financial Credit Union, Inc.

      555 Officenter Pl Gahanna, OH 43230-5333

      BBB Accredited Business
    • KEMBA Financial Credit Union, Inc.

      4141 Hoover Rd Grove City, OH 43123-3617

      BBB Accredited Business
    • KEMBA Financial Credit Union, Inc.

      6230 E Broad St Columbus, OH 43213-1530

      BBB Accredited Business
    • KEMBA Financial Credit Union, Inc.

      110 N Hamilton Rd Gahanna, OH 43230-2602

      BBB Accredited Business
    • KEMBA Financial Credit Union, Inc.

      622 N State St Westerville, OH 43082-9083

      BBB Accredited Business

    Business ProfileforKEMBA Financial Credit Union, Inc.

    Credit Union
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Established 1933
    See all additional business information

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/20/1997

    Years in Business: 91

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    KEMBA Financial Credit Union offers a full range of financial services to its members, including: savings, checking, retirement, investment, home, student, and auto loans, business loans and services. 

    Products & Services

    Credit Union financial services including: savings, checking, retirement, investment, home, student, and auto loans, business loans and services. 

    Business Details

    This is a multi-location business.

    Find a Location

    KEMBA Financial Credit Union, Inc. has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • KEMBA Financial Credit Union, Inc.

        555 Officenter Pl Gahanna, OH 43230-5333

        BBB Accredited Business
      • KEMBA Financial Credit Union, Inc.

        4141 Hoover Rd Grove City, OH 43123-3617

        BBB Accredited Business
      • KEMBA Financial Credit Union, Inc.

        6230 E Broad St Columbus, OH 43213-1530

        BBB Accredited Business
      • KEMBA Financial Credit Union, Inc.

        110 N Hamilton Rd Gahanna, OH 43230-2602

        BBB Accredited Business
      • KEMBA Financial Credit Union, Inc.

        622 N State St Westerville, OH 43082-9083

        BBB Accredited Business
      Location of This Business
      555 Officenter Pl, Gahanna, OH 43230-5333
      BBB File Opened:
      3/1/1977
      Years in Business:
      91
      Business Started:
      12/1/1933
      Accredited Since:
      5/20/1997
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • KEMBA Wealth Management
      • Kemba Financial Credit Union
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      8:00 AM - 1:00 PM
      Su:
      Closed
      Business Management
      • Mr. Mark Decello, President/CEO
      • Mr. Mark Seymour, Vice President
      • Ms. Amy Peterman, COO
      • Ms. Candy Shearer, Manager of Customer Care
      Contact Information

      Principal

      • Mr. Mark Decello, President/CEO
      • Mr. Mark Seymour, Vice President

      Customer Contact

      • Mr. Mark Decello, President/CEO
      • Ms. Candy Shearer, Manager of Customer Care
      Additional Contact Information

      Fax Numbers

      • (614) 324-8384
        Primary Fax
      • (614) 324-8355
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Eric A

      1 star

      04/30/2024

      I made a payment on the card before the due date. Kemba pushed the payment date ahead 4 days. Thus, according to Kemba, the payment is "late" and issued a $25.00 late fee. Regardless of the ACH network, this payment was made "on time" by me. The rep offered to reverse the fee as a "courtesy". That implies i made an error. There is no error on my part.

      KEMBA Financial Credit Union, Inc. Response

      05/06/2024

      Thank you for your feedback. Our records indicate we have discussed your concern and feedback and have adjusted your late fee. All of our credit card payments are due the 26th of each month. If a payment is made from another bank via ACH, processing time may delay the delivery and posting of your payment even if initiated at your bank prior to our due date. We would be happy to discuss an internal transfer from an established KEMBA account to ensure the payment is made by the due date.

      Local BBB

      BBB of Central Ohio

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