ComplaintsforWeatherables

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 03 OCT 2024, I ordered Weatherables products comprising a double gate and fencing through **** *****. From the beginning, [and well-documented in text and photos (all sent to both ** and Weatherables AND Weatherables vendor - ********** **********)] there were issues from delivery through installation. For example, the alleged comprehensive "PRO" installation documents from Weatherables are generic AND do not even address the double gate they manufacture (which is really two-single gates; but even then, diagrams and specs are missing). If I was not a professional engineer and expert constructor, I would not have had the abilities or equipment for a 'generally' successful installation. Among the many, many issues: 1. Missing hardware - required me to spend $50 on after-market item. 2. Defective hardware - required me to purchase $45 of aftermarket fasteners. [gates sagging - despite installation of supplied single braces.] 3. Freight damage due to poorly wrapped / palletized AND/OR damage at the W factory and hidden inside the (panel) bundle on purpose. 4. Offloading, then no ownership of the problems between the three (**, W and N) after very extensive emails and phone calls. Included was an email to **** ****** - the W VP in charge of the ** master account - who declined to respond. Bottom line: I'm out over $150 in material that I did not expect to purchase. I have one "ruined" gate frame post - 4" x4" because of the issue with the latch. I have a defective latch set. A nonlocking or locking cane that MUST be specified for a double-gate was never specified by W (an unforced error) required me to buy a matching after-market set. Obviously, my extra half day labor is non-compensable - but very unwarranted and frustrating. Again, extensive documents and photos showing all was sent and remains available. Have uploaded just the latest thread with **********. * **** ****** ** * was Cc'd).

  Customer response

  11/04/2024

  I have resolved the outstanding issues with Weatherables. You may close this complaint. Thank you.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I first reached out to customer service on 6/14 asking them to review my plans and layout for the vinyl fencing we were having installed. This was my first fence build and I wanted to double check the materials I was ordering. I received an unhelpful response on 6/19. By then I had already placed my order which was over $10,000. After I had placed the order I requested an ETA of the materials. I had sent 5 e-mails and left 3 voicemails requesting updates before I heard back from Weatherables. My order was shipped on 7/12; 22 days after my order was placed. The materials were delivered on 7/14. The delivery driver ran into the corner of my garage causing over $500 in damages. Once my contractor went through all the materials, it was identified that 11 components were damaged in shipping, totaling over $1000 which was about 10% of my total order. I requested replacement materials on 8/9 and have yet to hear back in regards to a shipping update. Throughout this entire process I have been incredibly disappointed in the customer service that I received. I hope you are able to make it right.

  

  Business response

  08/24/2023

  Hello,

  We have talked to the customer and got a list of the damaged materials by the third party freight company and we shipped them from our location on 8-22.  The damages were over $1000 and we took care of it and made the replacements as quick as we could.   We sent the customer the tracking information and I checked and the estimated delivery date is 8-25-2023.   We take care of all of our customers and please let us know if there are any other issues.  Unfortunately, we do have damages by third party shipping companies every once and a while, but we make sure our customers gets the replacements as soon as possible.

  Again, please let us know if there are any other issues. 

  Brad

• Initial Complaint

  07/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an online order on 6/14/23 for $6353.49 and have not received the order which was estimated to ship 6/28/23. No one will respond to my voice mails or emails of which I have sent to multiple emails and phone numbers. I want this order cancelled so I can order material from some other company. Order # ******

  

  Business response

  07/18/2023

  Hello,

  This order shipped on 7-10-2023 - Tracking Number - ********* * *********************************************

  We sent email confirmations with the tracking number on 7-10-2023 - but sometimes SPAM or JUNK filters stop our emails.

  Please let us know if you have any installation questions and we will take care of you.

   

  Thanks! 

  Brad H*****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩