Business ProfileforWeatherables

On 03 OCT 2024, I ordered Weatherables products comprising a double gate and fencing through **** *****. From the beginning, [and well-documented in text and photos (all sent to both ** and Weatherables AND Weatherables vendor - ********** **********)] there were issues from delivery through installation. For example, the alleged comprehensive "PRO" installation documents from Weatherables are generic AND do not even address the double gate they manufacture (which is really two-single gates; but even then, diagrams and specs are missing). If I was not a professional engineer and expert constructor, I would not have had the abilities or equipment for a 'generally' successful installation. Among the many, many issues: 1. Missing hardware - required me to spend $50 on after-market item. 2. Defective hardware - required me to purchase $45 of aftermarket fasteners. [gates sagging - despite installation of supplied single braces.] 3. Freight damage due to poorly wrapped / palletized AND/OR damage at the W factory and hidden inside the (panel) bundle on purpose. 4. Offloading, then no ownership of the problems between the three (**, W and N) after very extensive emails and phone calls. Included was an email to **** ****** - the W VP in charge of the ** master account - who declined to respond. Bottom line: I'm out over $150 in material that I did not expect to purchase. I have one "ruined" gate frame post - 4" x4" because of the issue with the latch. I have a defective latch set. A nonlocking or locking cane that MUST be specified for a double-gate was never specified by W (an unforced error) required me to buy a matching after-market set. Obviously, my extra half day labor is non-compensable - but very unwarranted and frustrating. Again, extensive documents and photos showing all was sent and remains available. Have uploaded just the latest thread with **********. * **** ****** ** * was Cc'd).