Business ProfileforMills Insurance
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 619 Industrial Pkwy Ste A, Heath, OH 43056-1640
- BBB File Opened:
- 7/19/1995
- Years in Business:
- 52
- Business Started:
- 10/15/1972
- Date of New Ownership:
- 6/12/2020
- Alternate Business Name
- Mills Insurance Services, LLC
- Business Management
- Mr. Kelly B. Mills, Owner
- Contact Information
Principal
- Mr. Kelly B. Mills, Owner
Customer Contact
- Mr. Kelly B. Mills, Owner
- Additional Contact Information
Fax Numbers
- (740) 522-3100Primary Fax
Email Addresses
- Primary
- (740) 522-3100
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been a customer of this business since I was 16 years old. I am now 28 for reference.
I have recently filed my first auto claim due to an non-insured non-at-fault accident. I called as my rate has gone up within the last 2billing cycles and I was not made aware that the amount auto-debited from my account would be increasing and ask when I was to have been informed this was changing.
When I called ***** Mills Insurance on 5/30 I was spoken to by ****** who claimed to be an agent and have no other authority available to speak with me after interrupting me during my explanation of call and then processing to laugh at me, may snide remarks and ask me "what I was going to do about it".
I still didnt get an answer why my bill when up, when the notice should have went to me and a resolution to my issue.
I asked if I could switch insurance companies with an active claim pending and she further seemed to think she needed to be disrespectful to me about it after repeatedly telling her she didnt need to talk to me that way.
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