ComplaintsforMicro Center Computers & Electronics

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to micro center on 08/12/24 in the morning to replace the battery of my **** laptop. And I agreed their price for $70 including battery and installation. When I picked up my computer in the afternoon, I found out that besides the $70, I needed to pay extra $40 for the diagnosis which I never agreed. It seems they need to diagnose first to make sure it's battery problem then replace. I'm so confused because I didn't go to there to repair my computer. I went to there to replace the battery and I clearly told them to change the battery before they even diagnosed it. Anyway, I believe it's some kind of scam to lure you to pay the service you don't need at all and I need my $40 back.

  Business response

  08/27/2024

  Hello, 

  We apologize for the recent experience you had during your laptop battery installation. It has come to our attention that we did not adequately explain the charges and procedures associated with the service, and we deeply regret any confusion or frustration this may have caused.
  
  Clear communication is a priority for us, and we apologize that we did not meet this standard.
  
  We understand that our manager has since reached out to you to explain the charges in detail and to offer a refund of the diagnostic fee as a gesture of goodwill. We hope this helps to resolve any concerns you may have had.
  
  If you have any further questions or if there is anything more we can do, please dont hesitate to reach out to your local Micro Center store.
  
  Thank you,
  
  Micro Center Customer Relations

   

  Customer response

  09/04/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  ************************ 22131880

  Micro Center Computers & Electronics

  Sep 4, 2024 2:15 PM

  
  

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was at the ********, ****, location with my family on August 22nd, and the experience was horrible. I was looking at a keyboard, and the employee asked if I needed help. I said I was all good, and he proceeded to stand behind me as I was looking and continuously hounded me, asking if I needed help. I was looking at a keyboard, and the guy took the keyboard out of my hands and said, Let me open this and show you this keyboard as I am still looking at it. At checkout, another employee asks if we have a Micro Center account, and we do not. The employee was extremely rude about it and proceeded to say, "Why don't you have an account with us?" and "Don't you like money?" both in a very rude tone. I have shopped at Microcenter before and have not seen the issue, but this is the reason why I shop online most of the time. Nobody likes being hounded as soon as they walk into the store, especially if they say they do not need help. Also, employees should not be giving this kind of tone to customers. Also, I think that it is crazy that the Walmart down the street has the Razer Huntsman v3 Pro full-size keyboard in stock and you guys don't. This is a brand new keyboard, and it is just wild that you guys at a gaming and computer store did not have any of them in stock. Overall, this experience was very bad, and I hope you guys get your act together, or I will just have to continue shopping on Amazon, which is super disappointing as I would much rather support retail shops.

  Business response

  08/28/2024

  Hello,

  
  We personally thank you for taking the time to share your feedback with us. We greatly value your input, as it helps us continually improve our services and better meet your expectations.
  
  We understand that the store manager has already reached out to you by phone to discuss your experience in more detail. We hope this conversation was helpful and addressed any concerns you may have had.
  
  If you have any further questions or additional feedback, please don't hesitate to reach out. We're here to ensure your satisfaction and would love the opportunity to assist you further.
  
  Thank you again for your feedback and for being a valued customer.

  Thanks, 

  Micro Center Customer Relations

  Customer response

  08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ******

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A couple of weeks ago Micro Center was running a promotion giving away free sd cards, so I got one. The sd card stopped working shortly after receiving it, so although got it free. Although I got the sd card free I still think I'm entitled to a replacement, especially since I purchased other items while there. I looked for the phone number to this business and couldn't find it anywhere.

  Business response

  08/14/2024

  Hello,

  Thank you for reaching out to us. I see that you've been in touch with the store and will be coming in for a replacement. In the future, please don't hesitate to contact us if you need any assistance. We offer support through email, chat on our website, and of course, by phone at your local store.

  We're always happy to help!

  Regards, 

  Micro Center Customer Relations 

   

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  At micro center in *******, i purchased a computer with all the bells and whistles with a fancy gaming monitor that i bought it with. While there, i brought in a paper with many questions on it. When asked if the pc worked on windows 11 Operating System, an male employee at the store said it would. After awhile, MY monitor ran into issues with a video game i was playing. I was recommended to update my monitors firmware/drivers. I looked into the device manager and found out that the monitor is not recognized by my pc. So i ended up calling ***** the makers of the the monitor and found out my monitor is not compatible with Windows 11 OS. Although at the time of sale, they verbally said it was. I have tried contacting Micro Center support, but they keep telling me to download the drives at ****** website. They do not have a driver for windows 11 Operating System, only Windows 10 Operating System. They were selling products in their store and telling them they fully function on a windows 11 operating system, when they do not. Because of this, some of my functionality of the special gaming monitor i purchased with the pc does not work correctly. Considering this was when all pc's only had windows 11 pre installed on them. Either they knew and fradulantly sold me this monitor on purpose to scam me, or lied blatently to me about it working on windows 11.I actually made a list of questions before i went to the store. Since i knew all the new pcs now only have windows 11 pre installed on them, i asked specifically about them.

  Customer response

  08/08/2024

  They sent me a letter, to which i responded to, but they did not respond to my letter back. I believe they are waiting until TAX FREE weekend is over, where i can get a monitor for a better price. I attached the email response from micro center above. I also sent a response hoping for a answer back, but have yet to receive one on my inquiry about how much credit they will give me. It is also attached above to show my response. Again, i believe they are delaying their response until after TAX FREE WEEKEND in ***** because they wish me to pay more for my replacement monitor

   

  Signed,

   

  *************************
  

  Customer response

  08/12/2024

  My issue has been resolved. We talked in real life, and figured out all monitors are designed this way, including the newest ones.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I kept getting a Blue Screen of Death error whenever I would game on my ** I bought from Micro Center. I have a 4090 and a Ryzen 9 so there should be absolutely no problem streaming and gaming on the *** I took my ** into Micro Center on July 30th at around 1PM. I didn't get my ** back until 11PM that day. The first tech who looked at my ** said they couldn't replicate the error or find anything wrong with the *** Then they dropped it on the floor and smashed my side glass panel of my *** They just apologized and said they have the case in store so they will replace it. The first tech seemed completely incompetent and unknowledgeable at what he was doing, as he he also said the ** was stuck shutting down for 20 minutes. My ** had literally never had that issue previously. When I replied and said, "why would that be?" He just said "Not sure." I've just paid you $40 for your diagnostics service and your response is "Not sure." The assistant at the front desk said he wasn't bothered or didn't try too hard as his shift was nearly over. The first tech asked for a photo of the Blue Screen, when I had already given them the specific error code I received which was "D**_Watchdog_Violation." Why would a photo of the **** be even remotely helpful? You have the exact error code. She also said he was testing the ** without the *** even plugged in. They then offered a second tech to look at my **, his name was ****. He said he had found malware, and my BIOS needed updating, as well as the chipset. I then paid a further $170 for him to update the ***** Chipset drivers and remove the Malware. I asked if that would definitely fix the issue, and he assured me it would. I take my ** home and first time I stream and game. I get the exact same error code again. They had no fixed my ** at all. They just charged me $210 to update my BIOS and chipset. Something I could have just done myself at home. I'm absolutely furious and so frustrated at this service. I feel I have been robbed.S

  Business response

  08/05/2024

  Hello,
  
  We apologize for any inconvenience you've experienced with our store. We understand that the situation has been less than ideal, and we truly appreciate your patience as we work to resolve it.
  
  Our store team has been in touch with you, and were pleased to know that youll be visiting the store for further assistance. Rest assured,we are committed to ensuring you receive the support you need and that your concerns are addressed promptly.

   

  Thanks, 

  Micro Center Customer Relations

  Customer response

  08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22081180
  
  I am rejecting this response because: 

  I took my pc in for further repairs they swapped my CPU for the same CPU. I took the ** home and the same errors still occurred.

  
  Regards,
  
  ****************

  Business response

  08/13/2024

  Hello,
  
  We apologize for any inconvenience you've experienced with our store. We understand that the situation has been less than ideal, and we truly appreciate your patience as we work to resolve it.
  
  Our store team has been in touch with you, and were happy to know that youll be visiting the store for further assistance. We are committed to ensuring you receive the support you need and that your concerns are addressed promptly.
  
  Thanks, 
  Micro Center Customer Relations

  Customer response

  08/21/2024

  I did respond to say the issue was not addressed or resolved. I had to take my pc in to the store for the 4th time as it was still not fixed, and I had to pay even more money to buy new components. The errors got even worse this time. An employee called me to say they would be rebuilding the ** and now theyre saying they cant replicate the error and theyre not even doing what they called me to say they would do.

  Business response

  09/05/2024

  Hello,

  
  We understand that you've been in touch with the store. This morning, we reached out to them to request further updates. Thank you for your continued patience.

   

  Thanks, 

  Micro Center Customer Relations

  Customer response

  09/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22081180
  
  I am rejecting this response because: 

  The manager ****** emailed me (09/02) and said my drives were not touched so I wouldnt lose any of my data, but when I went into the store to pick up my **(09/03), my removed my drive that had all my data on it, projects from the last 5 years, photos and videos of my daughter. They put a new drive in there and lost my drive with all my data on it. The other supervisor there called **** even told me they cant touch your drives without the customers permission and they would need my confirmation first if I wanted them backed up. They did not contact me at all to even ask me about the drives. Like I mentioned I was emailed and told they would not even be touched. They also put Windows 10 on my ** for some reason when I brought the ** in, I had Windows 11 Pro on it. Now I have to consider whether I take this to claims court as theyve lost my drive with all my data and irreplaceable memories. I dont understand the vast lack of communication and protocol between employees. Also why couldnt the person who took my drive out, just find where they put it and put it back in? Its now been 3 days since they told me they were looking for it. **** told me they dont get shipped out until Sundays. I dont understand why it would take over 3 days to find it. The person who did it and disregarded the managers note to not touch my drive is called ********** was told. The incompetence here with this whole scenario is astounding. Something needs to be done and rectified here, and some accountability needs to be taken. 

  
  Regards,
  
  ****************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 22nd, 2024, I purchased an iPad AppleCare+ but I was charged $179.99 instead of $99. I sent an email requesting a refund. They apologized for the mix-up and promised me a refund. Since then, I sent 2 additional emails requesting the refund. My emails were ignored.

  Business response

  07/24/2024

  Hello,

  We sincerely apologize for the inconvenience youve experienced regarding your refund. We understand how frustrating this situation must be for you, and we appreciate your patience.

  I wanted to let you know that we have been in touch with the store, and they have confirmed that they will be sending you a check for the refund. Please allow up to 10 business days for the check to arrive.
  If you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help and ensure your satisfaction.
  Thank you for your understanding and for being a valued customer.

   

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To whom it may concern,I have tried to explain my request to Micro Center Customer Support since last week. Sadly no proper response was given. it's a very simple case just to ensure my updated info in system. I have been a loyal customer since I moved to ****** in July 2004. Sadly, my personal email ************** was compromised a few months ago. I believe I have updated my personal information but it seems I am not on your list for MicroSD 128 deal. Is it possible for you to make sure I will not miss the flash drive deal moving forward?Your attention to this matter is greatly appreciated.***,I signed up for the MicroCenter offer when I moved to my new place.You should be able to find me Old address - ********************************************************************* (composed email account is ************* Current address ************************************************************************* Current email address is ****************** My new neighbors received the promo printed 1st **** 128GB free........Could you at least check my information in your system?Thank you.************* On Mon, Jul 15, 2024 at 8:25AM ******** (Micro Center) <******************************************> wrote:##- Please type your reply above this line -##******** (Micro Center)Jul 15, 2024, 9:25AM EDT Hello, we are currently running ads and they appear based on the platforms system. We recommend keeping an eye out to sign up for the next time you see the offer! You can also sign up for our special offers for a chance to receive coupons in the future here: ************************************ Below please find my order History:********************************************************* Order *************************** Micro Center Premium 128GB microSDXC Card UHS-I Flash Memory Card C10 U3 V30 A1 Micro SD Card with Adapter Micro Center Premium 128GB microSDXC Card UHS-I Flash Memory Card C10 U3 V3...$0.01 Pepsi Diet Pepsi Diet $1.99

  Business response

  07/22/2024

  Thank you for reaching out to us.

  
  We wanted to clarify that the coupons we currently offer are specifically designed for new customers as part of our introductory promotion. This allows new customers to experience our products and services at a discounted rate. Please keep an eye on your email for these special offers and on our ************ platforms. 

  
  If you have any further questions or need assistance, please do not hesitate to contact us.

  
  Thanks,
  Micro Center Customer Relations

  Customer response

  07/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22012720
  
  I am rejecting this response because:  Please kindly confirm my updated address is in your system for future promotions via **** and email ******************

  
  
  Regards,
  
  *************

  Business response

  07/28/2024

  Hello,

  
  We confirmed that your address and email address have been successfully updated in our system as per your request. ******************************************, ******************.
  Please let us know if you have any further questions or concerns.
  
  Thanks,
  
  Micro Center Customer Relations

  Customer response

  08/02/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22012720
  
  I am rejecting this response because I did not receive the confirmation of my updated address from Micro Center.
  
  Regards,
  
  *************

  Business response

  08/05/2024

  Hello, 

   

  As per our last response on 7/28 we did confirm your address: 

  Hello,
  
  We confirmed that your address and email address have been successfully updated in our system as per your request. *******************************************, ******************.
  Please let us know if you have any further questions or concerns.
  
  Thanks,
  
  Micro Center Customer Relations

   

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an ******* doorbell camera from Microcenter, and it never worked right. I opened a ticket with ******* support and they refused to support me because the latest version of their app on ****** **** was something that they stopped supporting. I was given no option but to wait until the new version came out to get support. That alone is illegal, but I kept working with them. It took over a month, then I could get the new version of the app. It didn't help and ******* support passed me around to a few more teams in the weeks to come which didn't help. I had given up at that point, and I was past my 30 day return policy at Microcenter, but I still had a 1 year warranty and i was working with ******* support. If it weren't for them refusing to support the later version of their app, I might have given up on getting it working correctly and returned it in time. *******'s doorbell is flawed and it's a software issue, but they haven't been able to figure it out. I've never been able to get to this to work and I have put a lot of effort into it. I have done my part and then some. ******* refused to do their part and won't refund me. I can't return it to the original store because of them. It's been a very clear case and even some of their support people see that this is very wrong. I was excited to get an ******* camera. I admired the company, but their illegal and immoral practices have completely changed my opinion of them.

  Business response

  06/27/2024

  Hello,
  
  We'd be more than happy to assist you!
  
  After reviewing the order information you provided, this order is past our 30-day refund period.
  Per our return policy, this order is not eligible for a refund. 
  Additionally, we are unable to refund orders that are purchased through Micro Center. 
  
  Refunds must be requested within 30 days of the original purchase date.

  Customer response

  06/28/2024

  Hi.
  
  The reply from the company stating (yet again) that they don't have any obligation to make sure that their product works if you bought it past 30 days, or bought it from a retailer is not acceptable.  I have worked with their support for months (including a 1 month waiting period at the beginning of this horrible experience).  Of course I wasn't able to return it within 30 days, and it's clearly the fault of the company.  Their product never worked correctly, they refused to support the latest version of the app that's needed to use the product, forced me to wait a month, then still couldn't resolve my issue in another month.  I've done my part to try to resolve the issue with their product.  I was never considering returning it because it's implied that they will resolve the fundamental problems with the product.  However, when I realized a few months in that this will never work because of a software issue on their end that they can't fix, I realized that I have to get something else.  Had they resolved the issue in a timely manner, I would have kept it, but it doesn't work, and an RMA will not fix it because it's a software issue.
  
  I hope that everyone can see that if a company doesn't provide what they say that they will, the customer works with them for months, and the company still doesn't provide what they say they will, then there is no return policy that is applicable here.  This is simply that they didn't provide a working product, and I won't accept it.
  
  Is my issue still open?  Are you still working on my issue?  All I see is that there's nothing that's needed from me, but it doesn't say what's happening.  Will you be reaching out to the company again to explain why their response was not relevant?
  
  Thanks,

  ***** ******
  

  Business response

  07/02/2024

  Hello, 

   

  We sent you an email yesterday (below), please let us know if you have any questions or concerns, we are here to help. 

   

  Hi *****,
  
  We have received your BBB complaint regarding the ******* Smarthome Video Doorbell Camera purchased from us on July 11, 2023. We are sorry to hear about the issues you're experiencing with this product and are here to assist you with a return and refund.
  The store is aware of the return, so please visit us at your convenience, and we will process your refund. You can present this email as proof of eligibility for a refund beyond the normal time frame.
  
  If you have any questions or concerns, please feel free to reach out!

   

   

  Thanks, 

   

  Micro Center Customer Relations

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1) Last week my computer (******* ***) stopped working. I took it to Microcenter as I've been going there for 15 plus years. I talked to *** ***** *****, tech expert, and he informed me that it wasn't a battery as I thought...it was the mother board and I'd basically have to get a new computer. 2) He told me because it was due to a surge in my home that I could file a claim and then based off his, what I thought to be honest advice, I bought a brand new computer for 2500 dollars and purchased the micro center care package for 400. Yesterday (06.09) I spoke to my insurance people at ******** and they're denying my claim based off the paperwork that was sent by microcenter stating it wasn't damage due to a surge. 3) I explained to ******** Lance Lewis and I had a conversation and he said the motherboard was damaged and I should file a claim as I mentioned that my computer had been hit by some type of surge. 4) I may have made a different decision on my computer or purchasing it from Microcenter or wondering if that's even the issue at all. I come from a family of attorneys so expect people to be clear and honest with me. 5) The insurance person said the Microcenter people had no idea what he (or I) was speaking about. Is this why I couldn't get a data report from Lance when I asked for it? So now I'm wondering if my issue was truly the issue and if what I thought initially it to be (the battery) was it. 6) I reached out to Lance today (06.09) via text and he said a manager would reach out to me but no one called. My insurance adjuster said he would have to deny my claim or give me a chance to withdrawl but it gives the impression that I was being fraudulent and could raise my premium.

  Business response

  06/11/2024

  Hello,

  We sincerely apologize for the experience you recently had with our service department. We strive to provide exceptional service, and it is clear that we fell short in this instance.

  
  I understand that our Service Manager has already been in contact with you to address your concerns. Your feedback is invaluable to us, and we greatly appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or concerns, please do not hesitate to reach out again.

  
  Thank you for bringing this to our attention and for giving us the opportunity to help!
  
  Micro Center Customer Relations

   

  Customer response

  06/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  

  While I have been in contact with someone, I still have not received the letter from management to not only clear my name but also ensure that I am successfully able to submit my claim without suspicion. 
  Regards,
  
  ***** ******

• Initial Complaint

  06/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Sunday June 2nd, we attended an Early Access event at Micro Center in Charlotte NC. We had received emails stating all of the Early Access deals and sales. These were all limited time. We were there with my son that is 13 years old to buy him a gaming system. We shopped around the store for about an hour trying to decide the best route to get him what he wanted. He finally settled on a prebuilt computer because they were on deep discount sale and as advertised in email ADDITIONAL 20% off. We were able to get a sales member to help us. His name was ******. He stated that the computer was price as marked not additional off. We argued the point and showed our email. He agreed that the ad was not written the best but it was what it was. So we asked for a manger and was then helped by ****. He reiterated the same as the sales associate and refused to honor the advertisement email. We then contacted corporate through a chat program on their website and was told they would get this issue resolved. We waited and was told no resolution would be made that day. My son left very upset. I have never been contacted from Micro Center as promised and as of June 6th that sale is off. This is false advertisement and should be honored to us.

  Business response

  06/14/2024

  Hello, 

  We want to extend our sincerest apologies for the experience you recently had with us. We deeply regret any inconvenience this may have caused.
  
  We understand that our manager has attempted to reach out to you to discuss the situation and find a resolution. Your feedback is extremely important to us, and we are committed to ensuring that your concerns are addressed promptly and satisfactorily.
  
  Thank you for your patience and understanding. We value your patronage and hope to restore your confidence in our services.

   

  Thank you, 

  Micro Center Customer Relations

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩