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Complaint Details
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Initial Complaint
03/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contacted Eco Plumbers in July 2021 for estimate to connect plumbing to Duke Energy Gas supply line, install shutoff inside of home, cap, pressure test, and get permits in order to get new furnace (Gas) installed before Winter. 8/5/21 - paid $1000 deposit 8/9/21 - Installation and paid remaining $1265 balance Total paid $2365 - invoice number ********* As of 3/8/2022 - I have contacted the Eco Plumbers multiple times without a resolution to the fact that this work is not permitted and as such, I am unable to get gas service to my home resulting in over $3000 for fuel oil to heat my home instead of hundreds of dollars with gas service.
Business response
03/15/2022
3/15/22
Hello Mr. *******,
My name is *** ***** and I’m the marketing manager for The Eco Plumbers. The notification from your BBB complaint was received by me. It took a few days to review your project notes, speak with our team and customer advocate to find out what stage we are in resolving the permit. We understand your frustration and because we requested the permit in Trenton, only to learn that Butler County administers the plumbing licenses for your address. It has caused additional delays and work on our end that we are committed to seeing through. We do apologize and we are trying to remedy the situation as quickly as possible.
Tammy, our Dayton branch dispatcher, reached out to you yesterday and left a message requesting the final list of natural gas appliances that will be hooked up to the gas line (or BTU). With that information we will be able to submit it with the two copies of the plans that Butler County is requesting. Once the permit is made available, the inspection can be scheduled. Our technician will attend the inspection to perform the pressure test needed for the inspector to approve the gas line.
Our technicians are committed to making sure their projects are of high-quality workmanship and safe for their customers and their families. The Eco Plumbers provides service that is guaranteed.
The Dayton team and our customer advocate, Amanda Gandarilla, will be in close contact about the progress of these last steps toward completion. We will keep you informed.
Sincerely,
*** *****
Marketing Manager
The Eco PlumbersCustomer response
03/21/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 16858602
I am rejecting this response because:This has still not been completed and since originally filing this complaint, we received a bill from duke energy in the amount of $1458 due to install and appliance hook up not completed in a timely manner. This could have been avoided with timely install and permitting. Please see the attached invoice for the gas install services from Duke Energy.
Regards,
******** *******Business response
03/22/2022
Hello Mr. *******,
I will be happy to take your concern and request to management for consideration. The attachment that was provided is our invoice. If I'm understanding correctly, the invoice you wished to attach is from Duke Energy. If that is the case, please respond with that document, either within the BBB platform or send it directly to ********************
I was made aware that the plans for your project are submitted and the inspectors wanted to have a few days to review the plans. They asked that we call back on Thursday, March 24, to schedule the inspection. Of course, we will be in touch asap.
Sincerely,
*** *****
Marketing Manager
The Eco Plumbers
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Customer Complaints Summary
62 total complaints in the last 3 years.
25 complaints closed in the last 12 months.