Business ProfileforThe Canine Campus Training & Wellness Center

The owner of the canine campus facility does not uphold the written contracts cancellation policy. The owner will fight any dispute tooth and nail. The owner will not hesitate to change a clients schedule to accommodate business needs without regard to the paying clients needs or requirements.

On November 4, 2023 I had responded to a claim that ******************** filed against me with ***************** at the **** Attorney General. (********************* is ******************* significant other). I am going to copy and paste it here, only because I think it says and shows everything I possibly can. Unlike many businesses, I have given ******** a credit indefinitely. I also would like to point out how many exceptions I made for ******** and what she wanted to do. We have done our very best to make her happy, as we do with everyone. I am saddened she thinks she can just continue to make negative reviews against me. We all work VERY hard to give people more than they could possibly want. Unfortunately, the attachments won't allow me to copy and paste here, but anyone that wants to see all of my paperwork at the *** proving what I am about to say, I am more than happy to provide. I hope this is considered before allowing this claim to go live. Hello! I recently received a letter from you that your office has received a complaint regarding my company, The Canine Campus. Ihope to explain to you thoroughly how ******** was aware of our policies, as well as us extending a hand and trying to work with her to resolve this issue.I am enclosing a few attachments to this email. First is our School Rules and Regulations, showing clearly ********'s email and a date on them. Under #4, in the 8th circle it says there are NO REFUNDS for aclass once it has begun. We have attached 2 signatures for her. One hers,and one for her and her husband.Next are a series of attachments that have our notes of correspondence with ******** including the dates. In particular:10/2/2022 Client called in sick today. Extended graduation date for Treiball Class. This simply shows us accommodating them.12/20/22 ******** purchased the 12 days ofChristmas sports package, but she's not interested in the agility class unless *** and ****** are there. ***** said she can interchange something else instead. (Either Canine Conditioning, DMWYD, or preferably (for them) rodeo or rally.). Now, some background on this, ****** and *** are NOT instructors for me. They come to my facility and run their own dogs in agility. They have helped me EXTENSIVELY ni renovations of my building and grass cutting, etc, so they have a key and they come once a week. Because ******, ***,******** and also 1 other client, *****, all took many dog sports through a trainer that is no longer with me, theyhad become friends. ****** approached me when ****, the other trainer was leaving, to see if they could keep their group together, and ****** would organize it, etc. Our classes are an hour long. ****** asked permission to do this for 1.5 hours, which lokaved. This means that for the same price of the hour class, everyone was given more time with ****** and ***. ****************** and *** as one of my trainers had left, we would be re-aligning our classes and I couldn't promise that Sunday would be available, so as long as everyone was flexible through time, Iwould allow this to happen. ****n't entirely comfortable with it, but ******** and ***** both really wanted to continue their group.There is some correspondence between my secretary and ********, which is attached.Our records didn't match exactly what ******** was owed. Because ****** and *** aren't trainers for me, no one was tracking the attendance in our system. Ihave text messages from ****** and *** that Iwill include her, that show that they too went above and beyond to make everyone happy, however, fi they skipped a day we didn't always know that. So we deferred to what ******** said she was owed. I was not willing to give her a refund, as we don't give refunds after a course starts, however, I said we were willing to give her a credit INDEFINITELY for whatever classes or services she wanted to use.On 7/31/2023 there is a description of the balance of Jennifers money that she hasn't used.At one point our classes on Sunday filled up, and it was too difficult to have them there on Sundays, but our Saturdays were wide open (allowing for another weekend.).We let ****** and *** pick their time, and again okayed more than our usual hour. Iexplained to ****** that it was difficult for our Sunday instructor to manage around their schedule. And remember, I said from the beginning that as our classes shifted with new trainers and things we wouldn't be able to always accommodate that same day and time. ****** reached out to ***** and ********, and they both were completely okay with this. You can see the screen shots oftext messages pertaining to this. In these text messages ****** explains how it was okay that ******** changes, and shows how sometimes ******** would even cancel at the last minute making it difficult to keep everyone at the same level, and so ****** would lose time working with her dogs because she would help ******** to catch up.So in closing, I hope all of this support material shows that we truly tried to go above and beyond for ********, as we do for ALL of our clients. I pride myself on being beyond fair to everyone, and giving people more than we even say we will. This is important to me, as is my reputation ni being fair. tI si hurtful that this has come to this, as wel as frustrating that ni spite of all that you have read, clients can still try to trash a small business that gives their heart and soul to their clients. Policies are created for good reason. ******** knew the policy and she and her husband signed off on them.Thank you for making my side public, and ***** await hearing from you as to what the next move is.Thank you so much!***************************, Owner, The Canine Campus