Business ProfileforFleet Response

I took my car through a take 5 car wash a year ago and the car wash ripped off a part on the front of my car. My son and I noticed it immediately and I spoke to the manager about it. I had to fill out a form while I was there about the incident and was told I would get a call right away. I made sure and got the phone number to where claims are handled, which apparently is Fleet Response. I have been beyond patient, even after being given the run around. My claim was approved and I was told they would get back to me. After a month I attempted to call and email them numerous times with no response. Then I got an email telling me that due to inactivity my claim was closed. I left messages and emails on every contact I was given for them telling them the truth, I was the only person who was communicating with them. I save every email, voice mail, all correspondence, as well as keep track of every date, time, person I spoke to, what said, etc. FOR EVERYTHING, so when they tried to lie several times I had my proof ready. I submitted estimates and every piece of information they asked for. A couple more months went by and nothing so I emailed them and told them I was getting an attorney. Then I got a call telling me it was being handled. This has gone on for a year. Finally on October 15, 2024 I received an email from them stating they received the estimates and would be sending the information to the person who would be sending me the money for the damages, ************* to fix my car. A couple of weeks go by and I emailed them to get an update a few times and last week I got a voice mail saying my claim was closed again for inactivity. This is what they have been pulling for an entire year. I am going to see my attorney next week. This company and its employees (I dealt with 7 or 8 and they are all horrible) are the worse managed, worst at their jobs, and this company should be closed down. They will end up owing me everything. Zero stars review!!!