Business ProfileforLeafFilter Gutter Protection

From advertisement we contacted LeafFilter, and they sent a salesman. He demonstrated a gutter system that had the filters on them. He showed us how the filter worked running water through it and showing how the filter did it magic. We had received a quote from another company but without the filters. Since we are over 70 years old, we decided to spend the considerable extra money so we wouldn't have to climb a ladder. We recently added a new building and when that roofer installed gutters on the new building, I asked him about why we were getting debris in the LeafFilter gutters. He said there were no filters. Called LeafFilter, in September and took 4 different calls to finally get a return call in November. Regional manager said contract didn't specify filters just the gutters. We didn't know there was a difference. There is no check box to indicate filters or no filters. It is all just handwritten. My wife and I only saw one demonstration and it had the filter on it. So we thought that is what we ordered. Was never told that filters were an option and had to specify them separately. Regional manger said all their salespeople always do both. Salesman was very nice, but didn't show us more than one. Plus didn't disclose that filters were an option. So when they were installed we thought we got the LeafFilter gutters (with filter). I didn't climb up a ladder to verify that it had filters, I reviewed the installation from the ground and they looked good. Their website talks about other company's gutters and their LeafFilter gutters, always showing theirs with the filter. There is not one word on there website that says anything about plain gutters and filtered gutters. So when we ordered LeafFilter gutters we thought it included filters, and did not realize that they were an option that had to be ordered separately.