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            Business ProfileVyral E-Sports Compound

            Video Game Supplies

            Contact Information

            2078 E Dorothy Ln

            Kettering, OH 45420

            Visit Website
            (937) 993-7765

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2078 E Dorothy Ln, Kettering, OH 45420
            BBB File Opened:
            11/29/2022
            Business Management
            • Owner Manager, Owner/Manager
            Contact Information

            Principal

            • Owner Manager, Owner/Manager

            Customer Contact

            • Owner Manager, Owner/Manager
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/29/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered a $3,500 PC from VyralTeq on September 26th, when I recieved the product it was not working so I had to send it back and they fixed it it was sent back weeks later still not working they offered to try and fix it again, but after over a month of sending it back and forth and multiple times trying to troubleshoot I told them I was no longer willing to spend countless hours of my time troubleshooting a broken product I asked for a refund and they told me I would have to pay 20% of the total cost for a refund. Nothing was mentioned about a 20% charge on their return and refund page but was mentioned on a seprate page out of site. I think it is decieving to the customers on their return policy..
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kavita G

            10/02/2023

            Beaware! You maybe buying a damaged product at a premium price that will never get replaced or fixed. I ordered two systems as birthday gifts for my boys We received two damaged conputer systems after paying approx. $5500 for each - both arrived broken and they (staff and the owner Austin) have been delaying fixing the issue for many months and non-responsive - not eta no dates! They cannot get cases once we have paid but they get it to build new ones!!! The integrity isn’t there! Sweet talked us in delaying us from filing a credit card claim but there are other consumer. protections in place. Keep delaying fix month on month. UPDATE - no resolution as of Oct 1st.now it’s hardware they don’t have. Cannot fix either of the new PCs that arrived damaged due to no parts. Offering no wasp or upgrade options!! How would you like to waste thousands on a damaged product

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            BBB of Dayton and Miami Valley

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