Additional Complaint Information
BBB can report and pursue general customer service and billing disputes for legal services not involving underlying competency issues. This includes an attorney, lawyer or law firm acting as a collection agent or a debt collector.
It has long been our BBB policy to refer inquiries and complaints about the competency of legal services providers to the Bar Association or the Court. If you would like a a background report on an attorney, lawyer or law firm, you may contact the Bar Association in the community or state in where he or she is located. For attorneys located in Columbus, OH, you may call the Columbus Bar Association at 614-221-4112 or www.cbalaw.org.If the attorney is located in Ohio, you may wish to check with the Ohio State Bar Association at 614-487-2050 or www.ohiobar.org. Or the Attorney Registration Desk of the Supreme Court of Ohio at (614) 387-9320 or www.sconet.state.oh.us.
As for complaints concerning the competency of legal services, you may contact either the Disciplinary Council of the Ohio Supreme Court at (614) 461-0256 or: Clients' Security Fund Supreme Court of Ohio 65 South Front Street, 5th Floor Columbus, Ohio 43215-3431 Phone: 614.387.9390 or 800.231.1680 Fax: 614.387.9399 E-mail: csfo@sc.ohio.gov
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I attended an online free webinar style zoom information session regarding estate planning. They offered 8 free consults. I accepted one of those.
I chose to have a zoom meeting initially and things went smoothly over all with a person in the office that is collecting information. I was set up for a second zoom meeting but was required to pay a $1500 retainer and also 100% refundable if I decided not to use their services.
The day of the appointment I was not sent a zoom link for the appointment and called around frantically trying to talk with a person to find out how to talk to the attorney. It was finally figured out later than the appointment was supposed to start.
After having the appointment, which was informative, my husband and I decided to not go with the company. I sent the law office an email that day stating I would like a refund with no response at all. I called a number again and spoke with a different person that informed me that we would have to have an appointment again with the attorney before the refund would be made.
Today, 01/23/2023, we did not hear from the attorney at all as was scheduled by him or the person I had spoken with the week prior for another time frame. I am not pleased with the communication process of the office and am even more dissatisfied of having to repeatedly call for a refund.
If I had known how difficult that would be, I would not have had the consult in the first place.
Business response
02/07/2023
Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We are processing your refund request today, 2/7/2023. Our apologies that the processing of your refund took longer than expected. Please know that we completed the processing and it may take 3 - 5 business days for the credit card company to post the credit. If you have any additional questions, please feel free to reach out to **** **** ********* at ###-###-####.Customer response
02/10/2023
I accept the business's response to resolve this complaint. Refund has posted today.
Thank you,
****** ******Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Constituent paid $8000.00 to Jarvis Law Office to draw up a trust on 6/14/2021. Once he got home and flipped through the document he noticed some mistakes. He has reached out to them 4 times to have the mistakes corrected. They state they will fix the mistakes and mail the corrected trust to him.Business response
10/28/2022
Thank you for taking the time to communicate to us why our service fell short of your expectations and for giving us the opportunity to address and resolve your concerns.
We have reviewed your file and have prepared a solution to resolve the outstanding concerns. We have created an addendum to your plan that we believe will achieve your desired outcome and have overnighted it to you. Upon receipt, please take your time to review the document to ensure that each item has been addressed. If there are any additional items that you would like to address, please let us know. We have every desire to address your needs and provide the best possible solution available to resolve your concerns.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we appreciate your feedback as it will assist us in becoming better at what we do and improve the experience we provide to our client families.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.