Business ProfileforJarvis Law Office, PC
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 904 N Columbus St, Lancaster, OH 43130-1733
- BBB File Opened:
- 12/11/2014
- Years in Business:
- 21
- Business Started:
- 5/9/2003
- Accredited Since:
- 6/12/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Jarvis Law Office, Professional Corporation
- Business Management
- Mr. Timothy P. Jarvis Esquire, Owner
- Ms. Mary Beth Panepucci, Executive Director
- Contact Information
Principal
- Mr. Timothy P. Jarvis Esquire, Owner
Customer Contact
- Ms. Mary Beth Panepucci, Executive Director
- Additional Contact Information
Fax Numbers
- (740) 653-3458Primary Fax
- (614) 602-8619Other Fax
Email Addresses
- Primary
- (740) 653-3458
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I attended an online free webinar style zoom information session regarding estate planning. They offered 8 free consults. I accepted one of those.
I chose to have a zoom meeting initially and things went smoothly over all with a person in the office that is collecting information. I was set up for a second zoom meeting but was required to pay a $1500 retainer and also 100% refundable if I decided not to use their services.
The day of the appointment I was not sent a zoom link for the appointment and called around frantically trying to talk with a person to find out how to talk to the attorney. It was finally figured out later than the appointment was supposed to start.
After having the appointment, which was informative, my husband and I decided to not go with the company. I sent the law office an email that day stating I would like a refund with no response at all. I called a number again and spoke with a different person that informed me that we would have to have an appointment again with the attorney before the refund would be made.
Today, 01/23/2023, we did not hear from the attorney at all as was scheduled by him or the person I had spoken with the week prior for another time frame. I am not pleased with the communication process of the office and am even more dissatisfied of having to repeatedly call for a refund.
If I had known how difficult that would be, I would not have had the consult in the first place.
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