Customer ReviewsforWATCH Communications

If I could give -5 stars I would. Long wait times for lech support, their people have no problem lying to you and increased prices. We were without internet service for 6 weeks while they were switching out equipment for supposedly faster internet speeds. We were promised things and lied too so many times and then only received a $38 credit for everything they put us through. Up until now we had no other choices but now we do and watch has been cancelled at our house and our new carrier is wonderful. If you have any other viable choice than Watch seriously consider the other choice.

The issue is for people that ACTUALLY use internet. Watch steaming services, work from home, ring doorbell. My sales person was a liar! If my internet service ran below 86% or the service was out, i would automatically get a bill credit. Wow! amazing! LIES! Anytime you call CS, The first thing you hear are the outages. I go down mid Dec, We arent getting a signal so we have to send out a tech. Day 4 still out, Tech cant find anything wrong. My husband drives by the tower and IT IS LAYING ON THE GROUND!! I get a LTE router box in the mail, no instructions just plug it in. Even worse!! Uses a ******** cell tower to make a wifi hotspot. THE WORST Call them again, well this is all they have, ok will i get reduced bill since I cant really use the internet now? NO because this dumb box is actually l $200 regularly! OMG. Ok, whatever. Fast forward to mid January. Internet is out. Call tech support, come to find out it has a data ******** have used it in 2 weeks. ***** says I am apart of the ******* outage they will raise the cap but I will have to call when it goes out so that they can raise it. Week later goes by and we have reached the cap again. I call back, get told they can only raise it once a month. Ok, can I get a bill credit for the remaining days. I will have to forward that the Super. Left a VM that they are trying to find out about the tower, if there is a long time plan & call back. No call back, No bill credit. Feb 1st, internet restarts. Lasted until last night the 20th. Call again. Tech guy sends me to a supervisor because they are the only ones that can approve the increase. **** the supervisor gets on the phone and is instantly hostile. No Hi, how are you tells me the only way they will raise my cap is if I pay $117 a month!!!! Absolutely not! I can get the exact same data cap from ****** net for $65 a month. He said well good, go with that then, anything else? no good bye AND HUNG UP ON ME!

These people when I first contacted them told me that they were building a new broadcasting tower just a few hundred yards down the road from me. I wanted to wait until the tower was finished before signing with them.When they told me the tower was up, I told them to get me set up for service. No contract was involved. This was for internet and television service.I had so many times that I wasnt receiving a signal from them, I signed up with another company and eventually was able to contact them to come and get their equipment. Normally whenever I tried to contact them, I was told that I had to be put on hold, constantly, for about 160 minutes. It was nuts.When I finally contacted them to discontinue the service, it was about a week or so into a new month, but they told me that I would have to pay until the next billing cycle. This was a pathetic way to conduct a business. To this day, they have not come to pick up their equipment.

Horrible company. Internet was out more often than it actually worked. Was promised multiple "credits" but never received a single one. When I finally did cancel they had overcharged by one month. Have called three times to get a refund. I am always told " it's on the way" yet 5 months later I have yet to receive it. I feel they are crooks and have zero intention of refunding my money. I feel they are thieves just betting no one will take them to court over a hundred bucks.