We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          WATCH Communications has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWATCH Communications

            Cable TVs
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3225 W Elm St

            Lima, OH 45805-2520

            Get Directions
            Visit Website
            (419) 999-2824

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.18/5

            Average of 33 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            92 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 5/1/1992

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers wireless cable service, high speed Internet & hardline cable service, and DBS service.

            Business Details

            This is a multi-location business.

            Find a Location

            WATCH Communications has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3225 W Elm St, Lima, OH 45805-2520
              BBB File Opened:
              4/20/1992
              Years in Business:
              33
              Business Started:
              4/1/1991
              Business Incorporated:
              5/15/1991
              Accredited Since:
              5/1/1992
              Type of Entity:
              Corporation
              Number of Employees:
              76
              Alternate Business Name
              • WATCH TV
              Business Management
              • Mr. Chris Daniels, President/CEO
              Contact Information

              Principal

              • Mr. Chris Daniels, President/CEO

              Customer Contact

              • Ms. Tabatha Nichols, Customer Service Supervisor
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              92 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              My service started with Watch Communications in Aug of 24. I have had to call several times due to my wifi not working. First issue was they said I was not pointed to the correct tower. That fixed the issues for awhile. Over the last 2 weeks I have had to call almost daily. Two days ago they said I needed to unplug the power box for a few minutes and it would come back on. For the last 3 days every time I need my wifi I have to unplug the box to be able to use it. On the evening of 10-16 I waited over 45 minutes to speak to a technician and he did a thing called a provisioning(not sure if that is right word). Wifi came back on and 10 minutes after the call it went back out. Now it will not come back on at all, even after all the things they tell me to do. They are saying it is a internal issue and can not come to look at it until 10-31. This is unacceptable to have to wait that long with no wifi that I am paying for. My Husband has to do some work from home and he is not able to do his job.
              Read More
              Read 91 More Complaints

              Customer Reviews

              33 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jamie V

              11/15/2024

              Internet frequently drops or goes to slow speeds, as low as 240 Kbps. I call and they say it is a tower issue. The same tower has had issues since at least last year. At one point we were out for 4-5 days because of a cut fiber cable north of us, from a 3rd party company they team up with. On 3 separate outage occasions I was told I would receive credit. To this day I have not received a single credit. They charge full price for poor service most of the month. I have not been able to do my usual weekend gaming with friends since July... which is 4 months of internet frequently dropping. I am lucky to get a few hours here and there. At times there is zero bandwidth. Not a single device can get online. The whole power cycle / unplug, wait 5-10 minutes then plug back in has never worked, as the issue (they say) is the tower. The issues have gotten worse, they claim to know the problem, yet haven't fixed it, but still charge full price for what works maybe 4-5 hours on a good day. Living in the middle of farmland my options are limited. I hope a better company comes along because I am tired of the poor quality of internet this company provides.

              WATCH Communications Response

              11/19/2024

              We hate to see you go, but our records indicate a credit was issued to your account in March for service issues.
              Read 32 More Customer Reviews

              Local BBB

              BBB Serving Northwest/West Central Ohio and Southeast Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.