Business ProfileforBasement Doctor

The public should be aware....We had a rep from The Basement Doctor come out to our home for a free inspection/estimate. What we needed was help, instead they wanted only to sell us a product. For the first time, our basement had water coming in between the floor and walls. We called a plumber the first night who attempted to trouble shoot to no avail. We then had 3 foundation "specialists" come out to try to diagnose the issue. The first was The Basement Doctor. He went into our basement looked around, walked around the perimeter of our home and then sat with us for an hour showing us pictures/diagrams of just what our problem was. He diagnosed the problem as failed footer drains. The cost would be more than $20K to fix but he was giving us a "discount". He pushed hard for a downpayment to be made that day. Unfortunately, the next two specialists also diagnosed it the same with equally high cost repairs that they all said had to be done to save our home. A couple of weeks later (and thankfully prior to any work being done)...a friend who doesn't even work in the field was talking to us over the phone and insisted we check our property for a foundation drain pipe to make sure it wasn't clogged. ALL of the "specialists" had led us to believe that it would drain into the city waste and not on our property. They never even checked. Not one. Sure enough, we located the pipe fairly easily and removed a 2.5 foot tree root from the pipe and water gushed from our foundation for over an hour. We have since had several rainy days and our basement is completely dry. I reached out to the company to report what had happened. I spoke with a secretary as they would not let me speak to anyone in management. She was apologetic and stated that someone higher up would be reaching out to me to understand the issue that had occurred so that they could improve their services so that no other customer would be potentially taken, needlessly, for thousands of dollars. The call never came.