Business ProfileforJohn Peters Plumbing & Heating

I had a hot water tank installed by mr john peters plumbing and heating sometime back and I called him in 2022 and told him it was leaking so his guys came down and put in a new one the other one was under warrenty so they put in a new tank and added all kinds of stuff to the tank that I didnt ask for, that stuff wasnt on any tank I have ever owned didnt even no what it was it wasnt explained to me when it was done I assuming since it was under warrenty it was ok so almost a year passed and I get a 601,28 bill in the mail I called them and argued with the owner and he said he was too busy helping other people to get his invoices sent out in a timely manner he just added all that other stuff to inflate the bill to cover the cost of the tank he replaced this is what I think and how he does business we are old and on a fixed income so I dont have 600,00 laying around taking a yr to send me a bill was not good busness ,so 9/18 /23 I called him and told him my tank was leaking somewhere and he told me the tank was under warrenty but the other fictures wasnt and it would be a service call to come and look which is 100.00 an hr from the time they leave the shop untill they return so unless they have a monitor on them guys hows he know how long or where they go when they finish a job ,I think hes rips people off especially the elderly ,I was paying him 50.00 a mo to try to be honest untill my leak happened today so he told me to do what i had to do that he had to charge me a service fee to even come out to see what the problem is I told him i wasnt paying him anymore he can take me to court or I will him Im not giving him anymore money he takes advantage of people and everyone should know it ,thank you for taking my complaint I wouldnt reccommend him at all M.Mclaughlin, this is disgraceful how he can stay in business !

Our company originally installed a water heater for the customer on 4-5-18. On the original install of the water heater the customer was charged 200.00 or 2 hrs x 100.00 per hour. She paid this bill promptly. The customer contacted our company and said the water heater was leaking. The water heater was under warranty and replaced on 9-11-22. When a water heater is replaced under warranty we check the water pressure. When the technicians checked the water heater they determined the customers water pressure was high. They located a pressure regulator that had failed. This failure more than likely lead to the original water heater leaking but there is no way to confirm. It is now company policy if installing a water heater on municipal water the technicians are to install an expansion tank with it. The customer was charged 300.00 labor or 3 hrs x 100.00 per hour for the installation of the water heater under warranty along with the new pressure regulator and expansion tank. The bill totaled 601.28 which the customer has made 2 50.00 payments on the bill. The customer contacted me on the evening of 9-18-23 stating she had a water leak. Since the customer has already complained about prices. I explained to her if the water heater was leaking the water heater itself would be under warranty but not labor. If it was something else leaking then there would be a charge for everything as nothing else was covered under warranty. I tried to explain the charge for travel to the customer but they were unwilling to listen or could not understand the reason for the charge.