Business ProfileforOasis Turf & Tree, Inc.

Background: Oasis Turf & Tree damaged the underground conduit connecting the deck box for the pool light (4/6/2023). They promised they would pay for the repairs if I contacted an electrician myself and had him/her complete the repairs the way I wanted. In an email they sent me, they said, “Again since we caused this damage on the property any repair cost will be covered by Oasis”. After the repairs were completed (5/26/2023), however, they are claiming that they cannot pay for the repairs as no digging was necessary. The electric company charged me $2,528. Oasis Turf & Tree only offered $670, assuming they didn’t have to dig. Disputed Points & Claims: #1) The underground electrical pipes connected to the deck box were broken in several places and were filled with water. The electrician said it would need to be dug to make a proper repair. Oasis Turf & Tree alleges that some damage was due to the ground settling and this wasn’t caused by them. Claim #1: Provide a signed confirmation from a PE Licensed Civil Engineer that it is obvious that the damage occurred underground is the result of ground settling, regardless of depth. #2) They allege that we had an electrician do unnecessary work unrelated to repairing the damage. From the beginning, we asked Oasis Turf & Tree to hire an electrician to repair the damage. They also had many opportunities to request and review quotes before and during repairs, but didn’t do so. Contrary to the causer pays principle, they passed on all incidental work and most of the repair costs to us. Claim #2: They failed to take steps that could have been taken in advance, such as reviewing the estimate. Therefore, admit their mistake and bear the full cost of the repairs. The settlement of Claim #1 does not relieve them of their obligations in Claim #2. #3) The lawn restoration they promised has so far not been done properly. Claim #3: Our lawn was perfectly fine before. As promised, fully restore lawns damaged during electrical repairs.