ComplaintsforGreat Day Improvements, LLC

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contacted them to build a sunroom on our patio. They came and installed it and one of the windows is backwards and cannot be closed all the way They said they would order a replacement and we would have it in 2 weeks. They have not been back and have not contacted us. I have called and reached out in emails, to no avail We would appreciate any assistance you could give to get them to FINISH THE JOB!!!!

  Business response

  10/07/2024

  Thank you for your feedback, and we apologize for the inconvenience caused by the delay in receiving the replacement part for your project. The issue with the incorrectly punched rail was identified, and we immediately ordered a replacement, which is expected to arrive the week of 10/7/24. While we typically provide a 3-4 week lead time for manufacturing issues, it’s easy to understand how the timeline may have been confusing in our earlier discussions. We received your email on 9/09 about the window not being fully functional, and we reached out to let you know that the part was ordered. We’re sorry for any missed calls or communications during this time and will be sure to update you as soon as the new rail is in and we can schedule the installation. Thank you for your patience, and we look forward to completing the project to your satisfaction.

  - The Great Day Improvements Team

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted in early March to have our carport converted to a sun room. After delays because of a window and door were measured wrong the project was almost finished by the end of July. Called ********* at ******************************** and asked when the inspection would be done. She said they will schedule it. 2 weeks later I called **************** to schedule it myself. Found out there was never a permit issued. They need more measurements on the concrete. Finally got ********* on the phone and she assured me they were working on it. Middle of September ********* no longer works for the company and ***** from ******** is taking over. She will get it taken care of with **** in **************. Almost October and no updates and no one answers the phone. Many messages left. And still no inspection to finish the project.

  Business response

  10/02/2024

  We sincerely apologize for the delays and communication issues you’ve experienced. ****, our install manager, has already visited your property to expose the footer, and we are currently working on a CAD adjustment to address the necessary measurements. As soon as we receive the CAD update, we will coordinate with the city to ensure the process moves forward. We're fully committed to resolving this and completing your project as quickly as possible. Please know we appreciate your understanding and will keep you updated throughout the process. Thank you.

  - The Great Day Improvements Team

   

  Customer response

  10/02/2024

  I am not willing to close the case until the inspection has been completed.  We have been told too many times they are working on it and we still haven't had an inspection.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On or about 1 July 2024, they began to install a rather simple roof over an existing patio. They began by not installing based upon the initial agreement and contract. I was concerned about their jagged cuts and methodology for how they had attached to and added to the gutter system. They insisted this was fine. The workmanship was poor and we expressed concerns about the safety and professionalism of their workers- cutting in the neighbor's yard, cutting jagged edges and without a miter or coping saw, etc. It went so far as for them to cut and cap a gutter so that it wouldn't drain and I had to have another contractor fix this as they were out twice and still did not correct that our leaks, as was my initial concern. We are now experiencing more leaks and they are not responding to my calls or emails requesting warranty work. This is unacceptable. People are spending a great deal of money to improve their homes and this business won't provide a quality product that can stand up to the Florida weather and wont respond to warranty requests within their stipulated warranty period. The pictures of their craftsmanship speak for themselves.

  Business response

  09/26/2024

  We understand that you were not entirely pleased with the performance of our installation crew, and for that, we want to extend our sincere apologies. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Training and feedback mechanisms will be reinforced to ensure that such concerns do not recur in the future. Our records indicate the Regional Manager has reached out to you and set up an appointment to assess the situation and ensure we find the best resolution. Thank you.
  

  - The Great Day Improvements Team

  Customer response

  10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.i was contacted by several people in management and they immediately responded to this issue.

  We recently endured Hurricane Helene and I am pleased to

  state that we had no leaks through this storm.

  i wish they had responded without my having to

  contact the BBB but hopefully this will resolve the issue going forward.

  Thank You. 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This project was agreed to on 12/14/23. It started in March and was supposed to take about 2 weeks. I repeatedly followed up with the office and with the contractor but my project is till not complete. Rather, one whole panel with a dog door was installed incorrectly. After the contractor stopped responding to me (fired, from what I hear), I reached back out to the office, only to find out that most of the office staff had been fired. *** ******* finally followed up and arranged for ****** to come out on June 16th to look at the door/ installation. Unfortunately, he did not actually show up to my house until 7/10/24. He agreed that the door was installed incorrectly and said he would speak to his manager to see about repairing the door and fixing the dog door, which was installed upside down, so my dog can't get out of it. I never heard back from him. I texted him again on 7/29 with no response. I have sent multiple emails now to *** ******* and she refuses to respond either. All I want is to have my job completed, or get a refund for this entire panel so that I can have someone else complete the job.

  Business response

  09/26/2024

  We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. A rep from your local branch has reached out to you to come up with a resolution for your dog door. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  AVOID THIS COMPANY LIKE THE PLAGUE! The worst home improvement experience I've ever had! We signed a contract on 9/14/2023 for a 12x15 patio enclosure to be installed for roughly $90,000. In 5 days from now, it will be a FULL YEAR since signing the contract. This job is still not finished! *** has never been late on collecting payment though! The contract states that work would commence in ***** weeks from contract date and be completed in 1-3 weeks; according to that, it should've been complete in January 2024. This job didn't start until end of March 2024. Our salesman, *** ultimately ordered the design wrong. We wanted some solid walls for AC and a doggy door. He ordered 100% glass. The drawings and room placement were wrong. I caught the mistake after the **** were complete and sent to me. More waiting for new **** to be drawn up. Weeks to months would pass between communication and/or work being done. All the excuses of being short-staffed, needing new contractors, etc. Excuse after excuse. Many phone calls, text messages, voicemails to the project coordinators who would blame the "other guys". They say they stand behind their high quality product, but the CEO of Great day, ******* ***, failed to respond as well! They recently took final payment based on their definition of "Substantial Completion". I have a leak in my skylight. My gutters are incomplete. My siding looks ridiculous from where it was cut away from the house to fit the structure. It has open gaps allowing rainwater to run behind the new enclosure. It does not look like a $90,000 finished product. Gaps in the beam wrap because the installer used two pieces of metal to wrap the beam and also has visible nails that were pounded flat against the beam and just left. large interior gaps requiring the use of spray foam to seal up. I'm sure they will respond in the same manner as the other 200+ complaints. Save the excuses and finish the job you were paid to do! My experience will be widely shared.

  Business response

  09/17/2024

  Thank you for bringing your concerns to our attention. Its clear that the delays and miscommunications throughout your project have been frustrating, and we take full responsibility for the confusion and errors caused by the misalignment between the contract and the initial consultation. Additionally,we recognize the challenge you faced in getting timely updates, especially with the transitions within our office. After installation, there are still a few punch list items to address, and we will correct these issues ASAP. We are also aware of the frustration caused by missed site visits, and we deeply apologize for this. Your satisfaction is of the utmost importance to us, and we are committed to making things right. We appreciate your understanding as we work towards resolving any outstanding issues. 

  - The Great Day Improvements Team

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Began work Thursday May 2nd and it is now August 28th, work has still not been completed. Workers showed up to my house and left early on days they were here. The company has failed to stay in contact with me every single step of the way, at time going over a month with communications. When there was a gap in communications it was always me reaching out to them, numerous times, before being contacted back. ****, manager, came out to my house and told me the windows werent that bad. Was very in helpful. Prior to **** coming out I had a private contractor out to my house and he could not believe how bad the window instal, caulking jobs, and overall shape of the windows was. There are also three windows, that to this day, get water inside of the frame l, in the actual house, every single time it rains. There are also windows were caulking wider than my middle finger was used to fill gads between the frame and window. This was done the entire way along the frame. After **** failed to reach out to me for over a month, I called him. Upon speaking to him he advised me that it wasnt so simple to order replacement windows and got angry with me. After this I began conversing with ******. ****** came out and looked at the windows and advised that there needed to be a lot of improvements and possible window replacements. Workers came out to clean up windows. Were here for a few hours and left. It appeared as though nothing was done. Expected them to come back the next day. They didnt. I contacted ******, who advised they went above and beyond and were doneNext step was ****** came out with another crew. The head of this crew laughed when he saw the window install and said i cant believe how bad this is. Was told replacement parts would be ordered on July 1st. Female Called July 10th said parts would arrive in 3-4 weeks. Never heard from I had to call. Still ongoing issue. There is a lot more to say ran out of space things left out and exact dates. Issue unresolved

  Business response

  09/11/2024

  We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. According to our records the replacement parts will be delivered next week. We have been in contact with you and set up your service appointment on the date you requested. We value your feedback and will use this experience as an opportunity to improve our processes and better serve our clients in the future. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  08/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In the spring/summer of 2021 we had a patio enclosure built at our ****** home. I won't go into all of the issues and delays we had with enclosure being built backwards, workers not showing up, leaving trash in backyard, etc. We financed part through ***** ***. I have a 0 balance with ***** *** and they paid Patio Enclosures directly. The remaining balance we paid to Patio Enclosures. In October of 2021 we signed a settlement and release form and paid our final balance. We have proof of this. We were told the warranty was in full effect. This came from the ****** office as there was no ****** office. Have heard nothing in the past 3 years until last month we get an e-mail with the wrong name on it stating we had an outstanding balance of $600 and they had been trying to get in touch with us. Woman in ****** office that sent this had no idea why they said there was a balance as she could find nothing - just shared her e-mail chain which stated in May the file appeared to have not been closed out. She said she would look into it but never heard back. Then last week a letter from ******* office with same demand about paying or we will be sued. No responses from them when we sent over our documentation showing we were in fact closed out. Today a letter from ****** stating the same thing - remit payment ASAP. It is like they are ignoring all of our documentation showing we are paid in full and keep saying they have a record showing we owe $600. We attempted to call today but person who wrote the e-mail was not in. Other person in office couldn't even get into our file so she sent us back to ******. ****** has message on phones saying they are busy and to call back - no way to leave a message. Three years later we are accused of owing a balance. We have documentation that we paid ***** *** in full and that we signed a settlement and release (with discounts due to damage) and paid final invoice. This needs to be fixed in records and dropped.

  Business response

  09/06/2024

  We apologize for the confusion regarding the remaining balance on your account. Our accounting department has informed us that the funds were not deposited into our account. According to our records, you signed an ATC where we credited your account $652.46 for cleanup and window repair. However, after we issued this credit, ******** credited you an additional $603.27, which was an error since the credit had already been applied. While we have made efforts to resolve this reasonably, we had no choice but to file a small claims case. Please refer to the attached documentation for more details.

  - The Great Day Improvements Team

  Customer response

  09/06/2024

   I am rejecting this response because:
  I have written documentation and payment receipt from October of 2021 from Patio Enclosures/Great Day indicating I was paid in full and signed off.  I also have documentation from ***** *** indicating I had paid them in full - I am not aware of any credit going back to my account - I always paid the agreed upon amount to avoid interest.  They disbursed payments to Patio Enclosures/Great Day directly - I was not involved in this.  ***** *** did retract a payment early on because Patio Enclosures/Great Day was very behind schedule and had left our patio a mess with no safety railings 13 feet off the ground, because they ordered and installed everything backwards and then took it all back out - a very incompetent crew many of which had never done this kind of work before - but that payment was later approved and I know that ***** *** paid them.  They may have penalized them - I do not know, as those payments were worked out between ***** *** and Patio Enclosures - I did not disburse the money.  Plain and simple - I have proof from October 2021 saying I was paid in full - from the company.  And this company is just getting in touch with me three years later - FOR THE FIRST TIME TO CLAIM THEY HAVE AN ISSUE?!?  AND AN ISSUE WITH A PAYMENT THAT THEY ARE CLAIMING THEY DIDN'T RECEIVE FROM BEFORE THEY SIGNED ME OFF IN OCTOBER OF 2021.  IT APPEARS AS THOUGH THEIR BOOKKEEPING ABILITY IS AT LEAST AS BAD AS THEIR CRAFTMANSHIP ON THEIR PRODUCT.  FURTHEMORE, WHEN THEY FIRST NOTIFIED ME LAST MONTH THAT THEY FELT I OWED THEM $600 - THEY INDICATED THEY HAD BEEN TRYING TO REACH ME FOR SOME TIME YET COULD NEVER PROVIDE ANY DOCUMENTATION OF THAT AND FROM THE NOTES I COULD SEE THIS ISSUE DID NOT SURFACE UNTIL MAY OR JUNE OF 2024 SO THEY HAD HARDLY BEEN TRYING TO GET IN TOUCH WITH ME.  I HAVE RESPONDED TO EVERY EMAIL AND TEXT THEY HAVE SENT PROMPTLY - WITHIN AN HOUR OR TWO USUALLY - AND YET WE GO WEEKS WITHOUT HEARING A THING FROM THEM IN RESPONSE.  I HAVE ALL OF THIS DOCUMENTATION OF THEIR LACK OF RESPONSE ON AN ISSUE THAT IS OVER THREE YEARS OLD AND HAS JUST BEEN BROUGHT TO MY ATTENTION.  THEIR MISTAKE IN BOOK-KEEPING IS NOT MY RESPONSIBILITY AS I ABIDED BY MY CONTRACT - I GOT A PAID IN FULL INVOICE AND I HAVE PROOF OF PAYING ***** *** IN FULL.  MY FIRST NOTIFICATION EVEN HAD THE WRONG NAME AT THE TOP - SOME ****** NAME - WE WERE TOLD BY ****** PATIO ENCLOSURES (*****) THAT THEY WERE SENDING OUT SO MANY SHE WAS CONFUSED AND THAT SHE DIDN'T EVEN UNDERSTAND OUR FILE.  THIS APPEARS TO BE A CYA ATTEMPT BY EMPLOYEES THAT ARE NOW UNDER PRESSURE BECAUSE OF AN AUDIT THREE YEARS LATER.  NO ATTEMPTS TO WORK WITH CUSTOMER TO RESOLVE - JUST FLAT-OUT DEMANDS AND THREATS OF LEGAL ACTION FOR SOMETHING THAT HAD NEVER BEEN BROUGHT TO MY ATTENTION, SOMETHING THAT WAS 3 YEARS PLUS OLD, AND SOMETHING THAT APPARENTLY HAD JUST SURFACED ON THEIR END.  AND THIS AFTER I HAD RECEIVED MY PAID IN FULL AND SIGN OFF LETTER OVER THREE YEARS AGO AND AFTER I AM LONG SINCE PAID IN FULL WITH ********.  TALK ABOUT BLINDSIDING SOMEONE AND THEN THREATENING THEM.  WE HAVE BEEN DEALING WITH FAMILY MEDICAL EMERGENCIES DURING THE LAST MONTH AND WE ARE MORE RESPONSIVE THAN THEIR OWN PEOPLE TO THIS MATTER.
  
  

  Business response

  09/16/2024

  We apologize for the inconvenience this has caused. After thoroughly reviewing the situation, it appears to have been a bookkeeping error. We are zeroing out the balance. Thank you for your understanding, and we apologize once again.

  - The Great Day Improvements Team

  Customer response

  09/20/2024

   I am rejecting this response because:  I would like to receive official correspondence from the company via mail or e-mail confirming in writing what they have stated is their resolution in their most recent BBB response.  The company has stated that this was in fact a bookkeeping error, they apologized, and will be zeroing out our balance.  We are accepting of this resolution.  But since we were told 3 years after we had received a final sign off from the company that they found an error and we owed $600 plus, and we were shuffled from ******, to *******, to ******, and now **** to address the issue - we want to have some assurance that this time the issue is really resolved and we will receive no further correspondence from any of the offices regarding this matter, and that the balance is truly zeroed out.  Then the issue brought to the BBB will be fully resolved.  We assume at this time as well that our full warranty will remain in effect, as that was another threat when we received one of the letters.  Our final sign off from Patio Enclosures indicated it was in effect.  We look forward to receiving written confirmation of this resolution from Great Day Improvements/Patio Enclosures.
  
  
  

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/24/24 I paid Patio Enclosures almost a $12,000 down payment on a contract for a Screened in Porch and Deck to be built on my property. the room was to have only screens, no windows, no electrical and be 10' x 11' in size. I was misled by the Sales Representative and the contract as is says "Work to start approx. 8-10 weeks from the date of contract and to be completed 1-3 weeks after that." They have now had my deposit for 17 WEEKS and still haven't gotten approval from the Village of Huntley for the permit, so materials still haven't been ordered. It took numerous phone calls on my part at 12 weeks (July 9th) for the drawings to even start being worked on. Now we are being told it will cost us more money than what I agreed to in my contract.

  Business response

  08/30/2024

  We sincerely apologize for any inconvenience caused by the delays in your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Our Regional Manager has been working directly with you. He has sent you the change order rest assured, there are no additional charges for the extra work required by the city. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Patio Enclosures in April of 2024 to redo our screened-in porch, but when work began on July 8th, we noticed they had ordered the wrong parts. We reached out to the company for guidance, but our calls went unanswered for several days. When we finally received a response, the representative was unfamiliar with the issue and informed us it would take a month to receive the correct parts. During this time, we hired another contractor who found that our patio was not up to code and would require additional safety measures to support the work that Patio Enclosures was going to complete.  We notified Patio Enclosures of the required updates but received no response and continued to move forward with the additional work. Note that the work completed was not going to impact any of the work that Patio Enclosures was doing for us. A week later, the Patio Enclosure team arrived, frustrated by the work we had done, took all their supplies, and left without giving us any next steps. Since then, we’ve made numerous attempts to contact the company by email and phone but have received no clear answers. We eventually heard from a sales representative who, not involved in any of the conversations, informed us that an additional $3,700 was now required due to our "changes." We advised that we needed to have a very small amount of the previous work completed by Patio Enclosures redone but not anything valued at $3,700. We were then told that we could cancel the contract, but they would charge us over $9,000 to do so. The only work this company has completed was wrapping some of our beams with aluminum, nothing that would amount to $9,000 worth of work. We are at the point where the only way we can get our patio completed is to pay an ungodly amount to a company who has given us horrible customer service. We are asking for them to meet us in the middle and we will pay our down payment and walk away from the contract. Please help us!!

  Business response

  08/23/2024

  We do acknowledge that the kneewalls for your room did not come with the pickets. We had to re-order due to this error. Our records indicate we had contact with you on the following dates: July 18th, July 19th, July 22nd July 29th, August 3rd and August 16th When our crew arrived on Aug 13th the contractor that you hired was still onsite, therefore our crew was unable to start your project. It was also noted that they dented and damaged all the coil that was done in prep for your room. That cost us $3700 to replace. Attached are the signed Customer Satisfaction form and pictures of your project that was completed 8/19/24. To the BBB we consider this matter resolved as the project is complete with a signed Customer Satisfaction form. Thank you.
  
  -The Great Day Improvements Team

  Customer response

  08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and would like to note that 90% of what they are saying is untrue! The company never made and initial attempt to contact us, they only contact from this company was after several calls or emails in which a lot of our questions went unanswered. When this company came back out to complete the project on Aug 13th, no additional contractor was on site and the people who arrived were not prepared to complete the project. Also there was no where near $3,700 worth of damage done to the initial work on the project. That statement was completely untrue. This company was overall horrible to work with and provided very poor customer service along with lying about the issue on hand. I would like for that to be noted about the company in hopes that no one else has to go through what we did. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Contacted company for consultancy on patio enclosure. Representative who came out noted 'no permit needed for construction'. In review with HOA afterwards, and county website, permit is needed for construction. Review occured on my end 3 business days, which was required for contract cancel. Uploaded proposal, including note written into propoal/contract of 'Permit None' Tampa website noting need for permit. **************************************************************************  Work has not started yet.

  Business response

  08/23/2024

  Thank you for reaching out and sharing your concerns. We understand the importance of following all regulations and appreciate your diligence in reviewing the permit requirements. Based on our assessment and expertise, a permit is not needed for your specific project, and we always ensure that our work complies with local codes as we would not do anything to jeopardize our license. Thank you.
  
  - The Great Day Improvements Team

  Customer response

  08/23/2024

   I am rejecting this response because: I reached out to the county.  A permit is indeed required, even while under existing roof.  

   

  Company did, upon multiple escalations, agree to release from contract.

   

  Okay to close issue, however, information from business is not correct per county
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩