Business ProfileforRoughin’ It

I took my horse trailer there for an awning to be installed on the one side. I was told it was $150 an hour (not per tech) and they gave me a quote of 6 hours. I called the place at 11:00 AM, and they said that the tech just got there and would start on my trailer. They called me at 3:45 PM and told me to pick up my trailer. That is 5 hours in my book. When I disputed the number of hours charged, Ashley (president/owner) said that I was quoted 6 hours and it took more than one tech and the bill stands. I told her, that the quote did not specify $150 per tech, but just stated 6 "qty" at $150, and I felt that I should only be charged for the time it took, five hours. My guess is, if it took 7 hours, the company would have charged me the extra hour. I was told that there would be no adjustment and the invoice for the 6 hours stands. Please note, Ashley is going to reply that I called her to get a discount before the job started, and I am disputing the bill because I want a discount. Yes, I did call her about a discount, but I was asking if I purchased a second awning for the other side, would there a discount on that one awning (since I was purchasing two). She will also state that I was combative, but since I recorded the conversation, I know what I said. The next day I had to take the horse trailer back to have the awning fixed because it would not open. She informed me (on her reply to my review on her website) that I was fortunate that she did not charge me for her techs time for the second day for looking at the newly installed awning and making adjustments to it so it would open. My question is, why would I be charged for having to use my time and gas to bring back the trailer the next day for an awning that the company just installed the day before that would not open, especially since I brought the trailer back in less than 24 hours? A $150 may not mean a lot for this company, but for hard-working middle-class people, it means a lot to us.

I truly am sorry that you did not leave 100% happy. I did take a firm stance on payment for this bill because of the following. When my technician quoted your bill before the job was booked you called in and spoke with me stating you wanted a discount on the quoted labor time. I spoke with you extensively before booking your job and explained that I could not offer a discount on this job and also explained the reasoning for the labor. You at that time said you would call around and price check, which is your right as a customer and I welcomed you to do so and left the door open if you did decide to book. You then called back to book the job knowing the price, and we completed the job in a timely manner for the exact price you were quoted. Since your job was involving an awning it takes multiple techs to hold and affix which is part of our discrepancy as I explained in person. When you came in to pickup you were extremely combative and threatened to disparage my business and used derogatory words towards me in front of my team. Even after this when you needed the awning adjusted I did this for free. Although I am not happy to have a disgruntled customer I feel it's best that we do not do business together so that you can find a shop you are happy with and I can make more room for happy campers.

Ashley is incorrect! I did NOT ask for a discount on the 1st awning when I called back, I asked if I purchased a 2nd awning for the other side, would there be a discount on that. I was NOT combative and there were no employees, just one with us. I informed Ashley that I recorded the conversation for this purpose. I can prove that I did not swear or combative. I was upset, because they overcharged me for one hour. If Ashley stats that more than one tech worked on the awning the whole time, then why was my bill not double (12 hours). That right there proves it was for the hours, not techs (even the invoice stated quantity, not per hour). Yes, I returned the next day because your company installed the awning wrong, and it would not open (good thing I tested it before I went on the road with it). Why would you charge me for an awning that your company did not install correctly in the first place? I usually never write reviews, but for this place, because of my experience with Ashley, that I felt that I needed to.