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          Find a Location

          Macy's has 935 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Macy's

              9111 Duke Blvd. Mason, OH 45040-8999

            • Macy's

              18000 Vernier Harper Woods, MI 48225

            • Macy's

              1611 Virginia Ave Ste 608 North Bend, OR 97459-2776

            • Macy's

              17 N Poplar Street Oxford, OH 45056

            • Macys

              1701 Arden Way Sacramento, CA 95815

            Business ProfileMacy's

            Department Stores
            Multi Location Business

            Additional business information

            Additional Info:

            A separate report on Macy's Inc. is available upon request.

            Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank.  A separate BBB Business Review for Citibank is available through the New York BBB. 

            See all additional business information

            Contact Information

            9111 Duke Blvd.

            Mason, OH 45040-8999

            Visit Website
            (513) 398-5221

            Customer Reviews

            1.12/5

            Average of 536 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5,222 complaints closed in last 3 years

            1,756 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Macy's Credit & Customer Service in Mason, Ohio provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions.  Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.

            Business Details

            This is a multi-location business.

            Find a Location

            Macy's has 935 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Macy's

                9111 Duke Blvd. Mason, OH 45040-8999

              • Macy's

                18000 Vernier Harper Woods, MI 48225

              • Macy's

                1611 Virginia Ave Ste 608 North Bend, OR 97459-2776

              • Macy's

                17 N Poplar Street Oxford, OH 45056

              • Macys

                1701 Arden Way Sacramento, CA 95815

              Location of This Business
              9111 Duke Blvd., Mason, OH 45040-8999
              BBB File Opened:
              1/1/1928
              Years in Business:
              35
              Business Started:
              1/1/1989
              Business Incorporated:
              1/28/1994
              Type of Entity:
              Corporation
              Alternate Business Name
              • Macy's Credit Cards
              • Macy's Credit & Customer Services, Inc.
              • MCCS
              • Macys Department Store
              • Bloomingdales
              • Macy's Goodyear Tire Service
              • Macys Debt Protection
              Related Businesses
              Business Management
              • Mr. Mike Gatio, President, MCCS
              • Mr. Jeff Gannette, CEO
              Contact Information

              Principal

              • Mr. Mike Gatio, President, MCCS
              • Mr. Jeff Gannette, CEO
              Additional Contact Information

              Fax Numbers

              • (513) 573-2958
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              5,223 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              This credit card company refuses to remove a late payment record for one month while credit card holder was in the hospital the entire month and did not have access to resources.
              Read More
              Read 5222 More Complaints

              Customer Reviews

              536 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sheryl S

              11/14/2024

              BAIT and SWITCH: Macys in *********, **********: I opened a Macys account because I was told Id get 30% off whatever I purchased today & tomorrow. 2 out of 3 departments honored the discount & deducted 30% off the bill. The 3rd department, where I wanted to purchase a very expensive item, refused to deduct the 30%, instead said Id see it when I got my bill but I still had to sign for the higher price if I purchased it. The customer service manger was called, & I told her other departments honored the policy, but she continued to say its in the mail. I refused to purchase the item. Bait and switch is bad business & against the law. Ive opened Macys accounts in the past, & never had a problem with them honoring the day of opening a credit card account discount.
              Read 535 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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