ComplaintsforTwo Men and A Truck

• Initial Complaint

  10/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  i hired 2 men and a truck to move for me. they broke my tv stand, broke my marble table, broke my wooden coffee table, scratched my wood floor did damage to my old and new place as far as the walls stairs. and when i asked for them to give me my money back because the entire experience was horrible. they told me they cant and they wont. they lied to me so many times. dishonest shady manipulative business. also the movers were rude and disrespectful to me when moving my items. I am filing this report to hopefully get help from a legitimate agency because I actually deserve my money back and I want people to know that they should never deal with this company. This company is a bunch of thugs and criminals who will steal your stuff break all your stuff and then fight with you till the end and tell you they will never give you your money back. These people are criminals. you need to shut this horrible company down. please, if you can make these people pay for all the damage they did to me. I would be greatly appreciative and you need to warn people never to use this company again. These people are so shady and dishonest, and they didn’t care at all that they broke all my stuff, and they tried to lie to me and convince me that some of my stuff was broken before they showed up when I picture evidence that it wasn’t all they did was lie lie, and lie again tell me they’ll call me back the next day and then they didn’t. I had to call them. Everything with this company is a horrible experience.

  

  Business response

  10/25/2024

  Hi *****,

  We are truly sorry to hear that you have not had a good experience. Please give the local office a call and ask to speak directly to the General Manager, T**** D******. 

  

  Business response

  11/12/2024

  Hi *****,

  We have been made aware that you have been able to come to a resolution with the local team. We are happy to hear you have been able to resolve this, please let us know if there is anything further we can do!

  Customer response

  11/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********
  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with Two Men and a Truck to move items from my home to the garage so that I could have the floors refinished. While moving out an antique pub bar they damaged a piece of rare red glass. As I knew that there were a few items I was worried about moving so I put the extra $30,000 of insurance on the move. The bar was one of them. One of the movers broke it on the way to the garage. He failed to tape it in place while he do put tape over the other piece. They are not willing to replace the glass even though I found them a contact to replace with the exact kind. They want to pay me $300. That changes the value of the bar. I would like the glass replaced with glass like the original or payment for the bar. I would like my money back for the move. The claim representative is dishonest and not difficult to work with.

  

  Business response

  10/23/2024

  Hi ****,
  I am sorry to hear you did not have a great experience. Unfortunately, i believe you may have reached the wrong franchise. You have reached the Cincinnati OH location. Each franchise is independently owned and operated. You can email customercare@twomen.com and our franchise corporate customer care team will be able to help you reach the correct franchise. 

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father-in-law, who has dementia and was recently hospitalized, booked a moving service over the phone on September 26th. Despite being closer to a more convenient location, the *** ***** office failed to inform him of this option. They took advantage of his vulnerable state, proceeding with the reservation and quoting a significantly higher price than other companies. The quoted $1,500 for a one-hour move of a studio apartment was exorbitant, especially compared to the $800 offered by another company. We immediately contacted the office to explain the situation and request a cancellation and refund. However, the manager refused to take our call, claiming to have already left the office. Two Men and a Truck also refused to return the deposit, essentially attempting to defraud my father-in-law

  

  Business response

  10/01/2024

  Hi ******,
  I am sorry to hear you did not have a great experience. Unfortunately, i believe you may have reached the wrong franchise. You have reached the Cincinnati OH location and we cannot seem to find a record of your move. Each franchise is independently owned and operated. You can email customercare@twomen.com and our franchise corporate customer care team will be able to help you reach the correct franchise. 

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  - One week before my move, the local Two Men and Truck quoted me that my whole house move would be $11500, and would require using 80% of 2 trucks. This was an inperson walk through and inventory of my items, which were all boxed up at this point. I accepted and signed this agreement - Day of the move, the movers arrived and immediately said "wow, this might need 3 trucks" - Later in the day, they confirmed it would need another truck, and that "Drew (owners son) always does it, and quotes with not enough trucks, and then tries to collect...in my case 33% more the day of, when we have no choice - I spoke to Christopher in Logitics and told him I wouldnt pay, but they have to complete move - They sent a 3rd truck, with no discussion, not agreement, nothing...I thought they made their sitation right, since they unintentionally (or intentionaly) under quoted amount of trucks needed. - I paid my contracted balance in full (the remaining $10,450, after the deposit I already paid) - so my entire agreement balance was paid in full...with no request for payment outside our terms - When finishing unloading at the first stop in ** (the house), the movers (who were great BTW)...tried to collect another $5400. I said no, I didnt agree to that, and to have their corporate person call me...he refused. - We drove to storage unit, for the second stop drop off of about 1/2 of my items...and they said Drew, the owners son was demanding payment...I kept asking to speak to him to understand...he refused until the driver finally handed me his phone... - Drew immediately started yelling at me, called me a theft, and said he wouldnt discuss until I paid more... - He then called the drivers, they had phone on speaker and I was right there...and he cursed and yelled and told them to "dump my shit on the side of the road" - The drivers said they had to follow his order, left stuff outside the storage facility - Drew commited CC fraud, and tried to run my CC without approval...

  

  Business response

  10/01/2024

  Hi *****,
  I am sorry to hear you did not have a great experience. Unfortunately, i believe you may have reached the wrong franchise. You have reached the Cincinnati OH location. Each franchise is independently owned and operated. You can email *********************** and our franchise corporate customer care team will be able to help you reach the correct franchise. 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Two Men ***** to move-out of state. Six staff packed my home in less than 7hrs on 5/13/24. Packed 2 trucks, 1 driver ea truck. I was quoted 2 men ea truck. They arrived at my new residence late May 14th. Unpacked part 1 truck that evening-the rest next day. There is multiple damaged items. 3 of 5 Fine Wood Bdrm Furniture damaged. Cost of refinishing/repair 800-1000$ each piece. Damage due to improper packing/handling/securing load I was assured all items would be wrapped w/blankets/PlasticWrap/boxed-They were not-I purchased extra blankets which were not used-My leather couch TwoMen stuffed out the door- I asked to wrap couch in blankets.Anthony stated no need plastic is enough.The refrigerator scratched from the door too.They did not measure any door-Slider could have been taken apart. Was assured & they were aware of a handmade mirror my deceased Mother made, which is now missing completely.In an email Tyler stated that it was- “possibly lost on the job or broken and no one said anything.” Have been in touch with Two Men and a Truck. They have been dragging this out now for over two months. Stated due to the being out of state they would compensate for damages. Last correspondence from them was on July 15, 2024 with a statement that they would try to compensate me. I emailed them back with a list of damages/values on July 18, 2024. No response in return. Phoned on July 25, 2024, Tyler was not in office- As of today, 7/29/24, I have not been contacted. I am seeking compensation to right the damage Two Men caused to my property and it has not been fulfilled. List of damaged items with compensation for repair or replacement. Couch-Repaired-$150 – Two Men have receipt 11 Plastic Bins- $110 Refinish/repair 3 FineWood Frntr pieces - $1600 - $2000 HandmadeMirror – $100-$300 9 Can Paint - $90 Spray Paint to repair scratches on following items- Refrigerator - 1 Freezer - 1 Bed Frame - 5 File Cabinets - 1 Safe - 1 Total Compensation Range - $2050 - $2450

  

  Business response

  07/30/2024

  Hi Roseann,

  We would like to help you get this resolved, please give the local Two Men office a call and ask to speak directly to our General Manager, Richard M**********. Thank you!

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Continuation of BBB complaint ********: On 28Jun24, movers called me at 220 pm and said they are 1 hr and 25 min. away from my apt due to earlier job. They arrived at 4pm. The window for arrival that company gave me was 1-3 pm. I had to contact mgmt at new apt and convince them to keep loading dock open past their reg.hours. The movers finished at ~ 9pm. I informed the 2 movers of damage- 3 bottom corners of new couch were now ripped and new bedroom dresser and chest were chipped and dented. The mover took pictures of damages, recommended I contact mgmt. to discuss steps to address damage. I sent damage photos to the company via email on 28Jun24. After the movers left, I realized my 2 TVs were not in my new apt. After making multiple attempts to get the movers back on the phone, one of movers called me and informed me that they accidentally left my tvs at old apartment building by the elevator. I had to drive back to the old apt and luckily they were still there. I called the moving co. on 28Jun24 and asked for someone to call me asap to address the horrible service. Later that evening I realized that that my computer chair rolling mat was also missing. The operations manager, Anthony S****** contacted me on 29Jun24. He was giving a summary. I informed him of missing computer chair mat, to which he said they would pay for a new one. He said there would be no refund for poor service even if he escalated. He said the best they can do, since I purchased full valuation insurance for items moved, they would send someone to assess furniture and potentially fix if possible. Submitted complaint on BBB website on 07Jul. On 12Jul, as advised on BBB website, I tried to contact office mgr Gregory H****** and left vm. No response from Mr. H****** to date. Instead received response from company rep, Aidan A********. As of 29Jul all issues have not been addressed. Only couch repair has taken place. Still need bedroom furniture repaired and a refund for lost office chair mat.

  

  Business response

  07/30/2024

  Hi *****, 

  I truly apologize for the delay. I have contacted Greg H****** and ask him directly to reach out to you to get this resolved. You will receive a call from him in the next 48 hours. Thank you!

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contracted Two Men and a Truck to move us from our townhome to new home on 7/6/2024. At the time, we no longer owned the house and were leasing it back from the buyers who took ownership on 6/25/2024. Damage was caused to the stairwell and entry way walls by the movers. Spackle was applied to the damages but the movers never asked to finish repairs while on site or mentioned they would like to come back and make the repairs. When the buyers saw the damage done the next day they were furious and demanded I pay $1,680.00 for the repairs which I had to pay out of pocket. They later shared the invoice that they received from a contractor that quoted them $2,970.00 for all the repairs and repainting of the damaged walls. I made Two Men and Truck aware of the damages caused by their movers and the cost associated to the buyer and myself. Their response was that they “would only reimburse me $300 because they did not have the opportunity to come out and make the repairs themselves.” They believed they could make the repairs for less than $300. They had adequate time to make the repairs the day the damage was caused and never did they mention that they would need to come back to make the repairs themselves. The buyer, out of anger for how the house was left by the movers, wanted their own contractor to make repairs. Additionally, the final cost of the move was over $300.00 more than I was originally quoted and the work completed did not include moving any of our belongings we contracted them to move out of storage unit or putting all the furniture and boxes they moved into their respective new rooms at our new house. I had to pay another $800.00 for someone to move the belongings in the storage unit to my house. I was very forthcoming with information regarding the quantity of belongings needing to be moved by informing them multiple times so the quote could be updated and yet they could not complete the work within the agreed upon time or for the agreed upon amount.

  

  Business response

  07/29/2024

  Hi ****, we would like to help you get this resolved. 

  Please give our office a call and ask to speak directly to our General Manager, G*** H******. Thank you!

  

  Business response

  09/25/2024

  Hi ****, 

  I confirmed that you were able to speak to G*** and reach a resolution. We are happy to hear that this has been resolved, please let us know if there is anything further we can do to assist you!

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The Business and i have come to an agreement that is acceptable in my opinion. I appreciate their willingness to work with me and come to a resolution.

  
  Regards,
  
  **** ******
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This afternoon (July 23rd,2024) at 1 pm I was sitting on my balcony at my apartment complex. We had an ****** ***** delivery guy inside our building delivering packages, but he had blocked the entrance to part of the apartment complex which made it difficult for the Two Men And A Truck drivers to get around. Instead of patiently waiting for the driver to come out, one of the movers gets out of the truck and goes up to our building door (which requires a key fob to get in) and starts pounding the door yelling profanities, such as “This m**********r better move this s***t”. He gets back in his truck and the ****** driver comes out and goes to move his van out of the way. The movers then proceed to scream at our delivery driver saying “Damn, what the f**k is your problem blocking the road like that” “D*** *** ****a”. We pay over $1500 in rent to stay at our apartments and this behavior is BEYOND unacceptable. My neighbors said they could hear what they were yelling inside. I understand that someone else holding up your job may be irritating, but never is it okay to be screaming profanities like such in a neighborhood when you are supposed to be professional. Im not even a paying customer, this was just disgusting behavior. I took pictures of the license plate. And then at the end of it all, they were at the wrong side of our complex so they caused a scene for no reason. I took my dog with me on a walk afterwards to take a picture of the truck after they had found their destination. I will never consider using this company for moving and I will never recommend them to anyone.

  

  Business response

  07/25/2024

  Hi *******,

  I am very sorry to hear about the behavior that occurred with this team, that is not how Two Men And A Truck operates. 

  Just so you know, each franchise is independently owned and operated, unfortunately i believe you have reach the wrong franchise. It looks like you are in ****** ****, you have reached the Cincinnati OH franchise. 

  If you email ***********************, that will get you in contact with our corporate office and they will be able to get you in contact with the correct franchise.

  Thanks you, and sorry again about this experience. Please let me know if there is anything further I can do to help you!

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 6, 2024 the company Two Men and a Truck have helped me move from point A to B. I was told from the beginning before any transactions were made that if anything broke or was damaged in anyway, it would be replaced/ fixed through the companies insurance. Since they’ve moved my stuff my family members’ home has had wall damages and a broken light bulb they never went to fix. They’ve even damaged my furniture leaving holes in my dresser, the top compartment won’t close all the way and there’s a missing handle to another dresser. My brand new gaming monitor also is broken. I’ve reached out the them days in a row and weeks in a row. It’s now July 23, 2024, going on two months and they haven’t made great attempts to replace my items or fix the handle. Just a promise to call back which they rarely do. I’ve sent pictures like they’ve asked only to wait another week for someone to reach out to me.

  

  Business response

  07/25/2024

  Hi ********,

  I apologize for the delay in resolution, Please give our local office a call and ask to speak with our General Manager, ***** **********. He will be able to help you get this resolved, i have also made him aware to expect your phone call. Thank you!

  Customer response

  07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *******
  

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/1/24, Two Men and a Truck moved me into my new home. I paid over $1,000. I had everything boxed up and labeled, but they left the boxes in the garage for me to move inside. My biggest complaint is that I am missing the power cord and the fire stick that go with my TV. I emailed the company and never heard back.

  

  Business response

  07/18/2024

  Hi *******,

  I'm not sure if you have reached the correct location, I have been unable to find you in our system. If you feel you have reached the correct location, please provide me with your load address zip code and any other phone numbers that may be on file for you. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩