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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
8/31/2022 . This is extremely poor customer service that is headed to be service fraud .on a move from ********* ** to ******** ** on 7/26/2022, I did not get good customer service from 2 men and a truck ********** **. several items were broke, most noticeably An almost new *** ******* ** *** *** television that is no longer usable. Also, worth noting I purchased insurance as part of the move to cover damage. On that day the mover in charge took pictures of the damaged tv and filed a report. Kyle B****(********** Ops Manager) was also present to view the damaged TV. Since then I have made at least 10 calls to the ********** office and have talked with Kyle b**** on 2 occasions Each time he indicates it will be resolved in a day or two. He has never returned a call. On 8/29 I filed a complaint with 2 men and a truck via the online Website and did get a response from Kristine P******* Apologizing for the issue but offering no resolution to address it. It has now been over 5 weeks since the damage occurred and there appears to be no resolution in site. nor has there been any action from the company, So I must escalate the problem and shed light on the facts. Now I will1) file a formal complaint with the ********** BBB, 2) file a petition with ********* County Small claims court for $3,000 3) submit negative reviews on social media outlets.
Business response
09/07/2022
*** *****,
We appreciate you bringing this concern to our attention. We have confirmed that you spoke with our operations manager Kyle B**** on Friday September 2nd and was able to reach a resolution. We truly apologize for the inconvenience and are happy we was able to resolve this matter for you. if there is anything further we can do please fell free to give us a call at ###-###-####.
Customer response
09/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** * *****Initial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Two Men and a Truck moved a neighbor on ********* *** on Dec. 13th. They broke glass in the alley behind my house. They left without cleaning it up. I called them and they said they would take care of it. The next day there was still glass in the alley and on my property. It looked like they swept some of the glass onto my property. I called the National Office on Dec. 14tah. They would only take a recorded message. I'm still waiting for an answer. The glass is still there. I want the glass removed now.Business response
12/29/2021
We sent the manager out to clean up the glass. We apologize for the delay.Customer response
12/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It took 8 days to get the area back to the way it was before they dragged their sorry business through my neighborhood.
Regards,
****** ******
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Customer Complaints Summary
61 total complaints in the last 3 years.
22 complaints closed in the last 12 months.