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            Business ProfileShannon Fence

            Fence Contractors

            Contact Information

            7964 Tyler Blvd

            Mentor, OH 44060-4806

            Visit Website
            (440) 255-1330

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            7964 Tyler Blvd, Mentor, OH 44060-4806
            BBB File Opened:
            3/30/1989
            Years in Business:
            37
            Business Started:
            6/1/1987
            Business Management
            • Mr. Tom Shannon, Partner
            • Mr. Paul Jonke, Partner
            Contact Information

            Principal

            • Mr. Tom Shannon, Partner

            Customer Contact

            • Mr. Tom Shannon, Partner
            Additional Contact Information

            Fax Numbers

            • (440) 255-0330
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            05/15/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We have had multiple issue with this company regarding the installation of our fence and the agreed maintenance that is part of the contract we signed. We had a warped gate post that in total took 3 months to replace after coming out and trying to fix it with a mallet and extra rocks before they finally replaced the entire post. The opposite post gate also had issues and took three weeks before they were able to come out. This was only because we called multiple times to get an update on if they were coming or not. We called to discuss this issue further and the former owner of the company (who still works there) told us we were "low priority" because this was "free" work and that we were too far away from their headquarters. If they are not able to provide us the same service as those close to them they should not travel this far to install a fence. Their isn't a timeline promised in their agreement, but feel like our issues are being ignored so they can focus on business that brings them in more money. Preferably we'd just like a partial refund and to never talk to this company again.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Alex D

            04/11/2024

            When the installation was finished, we had a couple of questions about spots where there were gaps between the fence and the ground. We asked them to follow the contour of the ground as we have dogs. Bob, Kelly, and one of the installers came by for a walkthrough to hear our concerns. Bob immediately started by asking if we had a hamster for a dog. Then he went on for a couple of minutes about how straight and perfect the fence looked. When we showed him the areas of concern he told us he “couldn’t believe he was even here for this.” He then went on about how “if this was my house wouldn’t be complaining.” He acted as though our questions were a huge inconvenience to him. The install crew also left trash and scrap wood on both sides of the fence. Kelly returned a week later to collect the remainder of the money. She apologized for Bob’s comments and told us Bob had us mixed up with another customer as if it’s okay to talk to ANY customer that way. With all of that being said, the fence itself is very nice and sturdy. 8/10. Customer service 3/10. Would not recommend.

            Local BBB

            BBB Serving Greater Cleveland

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