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            Business ProfileFactory Furnace Outlet

            Heating Equipment

            Contact Information

            426 Alexandersville Rd.

            Miamisburg, OH 45342

            Get Directions
            Visit Website
            Email this Business
            (888) 286-0211

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Online Heating and Air Conditioning Sales

            Business Details

            Location of This Business
            426 Alexandersville Rd., Miamisburg, OH 45342
            Email this Business
            BBB File Opened:
            3/22/2010
            Years in Business:
            23
            Business Started:
            1/10/2001
            Business Started Locally:
            1/10/2001
            Business Incorporated:
            12/3/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Rick Price, Owner
            • Mr. Seth Khaner, Marketing Manager
            Contact Information

            Principal

            • Mr. Seth Khaner, Marketing Manager

            Customer Contact

            • Mr. Rick Price, Owner
            • Mr. Seth Khaner, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (888) 317-9827
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/07/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            In mid May 2023 I ordered $15,477.99 worth of PTAC units. Furnace Outlet withdrew from my checking account and was paid in full, received money,on May 24, 2023. No product came. I called and emailed **** and ***** at Furnace Outlet after one week. They knew the money had been transferred into Outlet's account but told me my funds had not cleared. I kept trying to get a straight via emails, on record and telephone calls until this morning. I called the bank to cancel the check and the bank informed me they had already taken the money out on May 24, 2023. They refused to send the product and also to refund my money. They have told untruths repeatedly. The proper regulatory agencies have been notified to start the fraud investigation. Please beware of this company.
            Read More
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel S

            06/12/2024

            Yes I ordered a line set that couldn’t be installed because it was the wrong one , have your sales people understand what they are telling customers , now I have to sell it on eBay . They won’t back up their products nor do you get what you ask for. I’d suggest going direct to the manufacturer every time

            Factory Furnace Outlet Response

            06/13/2024

            We absolutely back up our products and pride our agents for being knowledgeable even without being qualified installers. We do not see any record of our team providing incorrect information, however, we do show contact on 5/15 in which we were advised that the wrong lineset was ordered and a return requested. While we allow returns for up to 30 days from delivery, we could not take the unit back and we are sure the agent was just trying to provide an out of the box resolution suggesting to sell it on eBay since the return was out of policy.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Dayton and Miami Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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