Business ProfileforGOKeyless
At-a-glance
Customer Complaints
7 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 955 Mound Rd, Miamisburg, OH 45342-3263
- BBB File Opened:
- 3/5/2007
- Years in Business:
- 21
- Business Started:
- 8/1/2003
- Business Incorporated:
- 3/12/2004
- Accredited Since:
- 4/28/2008
- Alternate Business Name
- 21st Century Solutions, LTD
- Hours of Operation
Primary
- M:
- 8:30 AM - 5:00 PM
- T:
- 8:30 AM - 5:00 PM
- W:
- 8:30 AM - 6:00 PM
- Th:
- 8:30 AM - 5:00 PM
- F:
- 8:30 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Josh Stamps, Managing Partner
- Contact Information
Principal
- Mr. Josh Stamps, Managing Partner
- Additional Contact Information
Fax Numbers
- (937) 890-6166Primary Fax
Email Addresses
- Primary
- (937) 890-6166
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joan S
1 star04/25/2024
GOKeyless Response
04/29/2024
My name is Jonathan Davis, and I work with GoKeyless as the Director of Customer Experience. I want to begin by expressing my sincere apologies for the unpleasant experience you had with our company. We always strive to offer positive, seamless, and successful customer service, and it's disheartening to hear that we didn't meet your expectations or our standards of service. In order to process our orders as quickly as possible, we normally ship all items on the order as soon as they are available. When specific items are on back order or require services to be rendered, they will arrive separately from any items that are available for immediate fulfillment unless the order has been requested to be shipped complete. I deeply apologize for the lack of communication on the lead time for the remaining product. We are currently implementing new automated systems this year to ensure that all of our customers are up to date at all times on the full status of their order. If you are willing, I would love to hear your feedback on your interactions with our Customer Service staff so that we can make the necessary improvements and ensure that all of our customers have a positive experience working with our team. Please feel free to contact me directly at jonathan.davis@gokeyless.com.
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