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Find a Location

Superior Fence & Rail has 1 locations, listed below.

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    Business ProfileforSuperior Fence & Rail

    Fence Sales
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/2/2023

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Superior Fence & Rail is a Fencing Contractor Company.

    Products & Services

    Fence Services: Education, Vinyl Fence Production, Fence Installation, Fence Video Archive, Home Depot Services and Fence Permits.

    Fence Types Offered: Vinyl Fence, Wood Fence, Aluminum Fence, Chain Link Fence, Cedar Fence, Gates & Entry, Railing, Pool Fence, Dog Fence and Trex Fence.

    Business Details

    Location of This Business
    6909 Engle Rd Ste 35, Middleburg Heights, OH 44130-3477
    BBB File Opened:
    7/15/2022
    Years in Business:
    2
    Business Started:
    12/21/2021
    Business Incorporated:
    1/7/2022
    Accredited Since:
    5/2/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Superior Fence and Rail
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:30 PM
    T:
    7:30 AM - 5:30 PM
    W:
    7:30 AM - 5:30 PM
    Th:
    7:30 AM - 5:30 PM
    F:
    7:30 AM - 5:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Doug Willse
    • Matt Siebert, CEO
    Contact Information

    Principal

    • Matt Siebert, CEO

    Customer Contact

    • Matt Siebert, CEO
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tom Z

    1 star

    05/22/2023

    We purchased a Shadowbox Wood Fence. The fence wasn't done correctly, there were many issues including uneven spacing of the pickets, so they came back and redid the fence. Once again there were issues including uneven spacing of the pickets so they had to come back for the third time. The crew left things behind each time that I had to clean up myself. This includes pieces of the old fence, chunks of cement from the old fence posts, new fence nails, stickers from the new fence and cigarette butts all over the place in our yard and all three of our neighbors yards. The spacing of the pickets is still not correct but it's better than the other two times they installed the fence so we decided to accept the fence this time. Now we have to have the crew come back for the fourth time to fix the gate. We were hoping to get a high quality fence install as advertised and we were disappointed that we didn't get it.

    Superior Fence & Rail Response

    09/13/2023

    We have installed hundreds and hundreds of fences for happy customers, but we acknowledge this job did not go quite as planned. Hopefully our persistence to make sure we delivered a quality product in the end meant something. We have certainly used some of the learnings from this job to train and refine our precesses, and we believe we've become an even better company as a result. We appreciate the feedback!

    Local BBB

    BBB Serving Greater Cleveland

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