Additional Information
Additional Information for Abercrombie & Fitch
This is a multi-location business.
- Headquarters
- 6301 Fitch Path, New Albany, OH 43054-9269
- BBB File Opened:
- 1/1/1966
- Years in Business:
- 132
- Business Started:
- 6/4/1892
- Business Incorporated:
- 8/9/2000
- Type of Entity:
- Corporation
- Alternate Business Name
- Abercrombie & Fitch Stores, Inc.
- Hollister Co.
- Abercrombie Kids
- Hours of Operation
Primary
- M:
- 6:00 AM - 4:00 PM
- T:
- 6:00 AM - 4:00 PM
- W:
- 6:00 AM - 4:00 PM
- Th:
- 6:00 AM - 4:00 PM
- F:
- 6:00 AM - 4:00 PM
- Sa:
- 6:00 AM - 1:00 PM
- Su:
- 6:00 AM - 11:00 AM
- Business Management
- Ms. Fran Horowitz, CEO
- Mr. Nick Brazitis, Customer Care Manager
- Ms. Victoria Ziemski, Customer Care Supervisor
- Contact Information
Customer Contact
- Mr. Nick Brazitis, Customer Care Manager
- Additional Contact Information
Phone Numbers
- (866) 777-1892Other Phone
- (866) 426-1285Other Phone
Email Addresses
- Primary
Website Addresses
- (866) 777-1892
- Additional Business Information
- Additional Info
Abercrombie & Fitch Co. is a specialty retailer headquartered in New Albany, Ohio. The company offers Abercrombie & Fitch, Abercrombie, Hollister Co., Gillly Hicks and Abercrombie Kids brands in retail stores throughout the United States, through catalogs, and via e-commerce websites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com. The scope of this BBB Business Review concerns these businesses and all types of marketplace interactions, other than credit and billing account services.
Credit card/billing matters for this company are processed by Comenity Bank, which provides credit card and billing account services for many retail stores and businesses nationwide. BBB maintains a separate Business Review on Comenity Bank which is available at http://www.bbb.org/centralohio/business-reviews/credit-cards-and-plans/comenity-bank-in-columbus-oh-6558.
This business receives a high volume of complaints. Consistent with national BBB policy, effective 1/1/2018, BBB is publishing the details (text) of a representative sample (25%) of complaints online. All complaints count in the number of complaints.
- Serving Area
The scope of this BBB report concerns retail and e-commerce matters nationwide.
- AK
- AL
- AR
- AS
- AZ
- CA
- CO
- CT
- DC
- DE
- FL
- GA
- GU
- HI
- IA
- ID
- IL
- IN
- KS
- KY
- LA
- MA
- MD
- ME
- MI
- MN
- MO
- MS
- MT
- NC
- ND
- NE
- NH
- NJ
- NM
- NV
- NY
- OH
- OK
- OR
- PA
- PR
- RI
- SC
- SD
- TN
- TX
- UT
- VA
- VI
- VT
- WA
- WI
- WV
- WY
- Products and Services
- casualwear & accessories
- Payment Methods
- Cash, Card, Check
- Refund and Exchange Policy
- Online Returns & Exchanges
What is your return policy for online orders?
To receive your refund to your original payment method, returns in resalable condition must be delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment. Please note that we cannot accept returns without your receipt, invoice, or order confirmation.
Returns received and/or processed after 30 days of the date of the last shipment will be refunded to a merchandise credit in the form of an e-gift card and sent to the email address used on your order.
What is your exchange policy for online orders?
You can make an exchange at any time, free of charge! If the size/color you want is no longer in-stock, you may return for a refund. Please note that we cannot accept exchanges without your receipt, invoice, or order confirmation.
How can I return/exchange my items?
We hope you love your order – but just in case something isn’t quite right, return or exchange your order effortlessly through one of the following options.
Head to your nearest A&F store
For easy and free returns/exchanges, bring your item(s) and receipt, invoice, or order confirmation to any Abercrombie & Fitch or abercrombie kids store in the US. Click here to find a store location near you. Online orders must be placed in USD to be returned or exchanged in a store in the United States and cannot be returned or exchanged at stores outside the US.
Submit your Return or Exchange Online
1. Click here to get started.
2. So that we can track your return with you, use our return service by selecting our preferred carrier and use the return label we email you, or the pre-printed return label from your order invoice.
— A return service is offered to our customers which helps confirm the status of your return and track its delivery progress for added security. Please note, for using this service, a fee of $7 will be deducted from your refund. Exchanges are free of charge.
3. Drop off your return at one of the locations listed here. Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to initiate/your exchange order to ship out to you.
What is your Holiday return policy?
With your original receipt, invoice, or order confirmation, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price to your original form of payment through January 31 the following year.
Are there return exclusions/exceptions?
Select merchandise will be accompanied with a tag that must stay attached to return or exchange the item.
Merchandise purchased with shipping speed Same Day Delivery is not eligible for Digital Exchanges.
Can I return items from multiple orders in one package?
Yes – you can return items from multiple orders in one return package. You will only be charged the $7 return service fee once.
Only create a Digital Return for one of the orders, otherwise the system will think that you are sending the returns separately.
You must include the order invoice(s) for each order in the return package so that our Distribution Center knows which orders each return items belong to. Failure to provide each order invoice may result in the merchandise being shipped back to you.
When will my exchange order ship out to me?
Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your exchange order to ship out to you.
If any of your exchange item(s) become unavailable during this time, you will receive a full refund to your original payment method if the return is delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment.
When will I receive my refund?
Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to be initiated to your account. Once your refund is initiated, it may take 3-5 business days to appear in your account, depending on payment method used.
If you placed an order in store and paid cash, any refunds, cancellations, or returns will initiate an email asking you to go back to an Abercrombie & Fitch or Abercrombie kids store location in the US within 10 days to receive your refund. If you do not return to a store within 10 days, a merchandise credit in the form of an e-gift card will be sent to the email address used on your order.
My return package shows Delivered, but I haven’t received my refund yet.
Once your return package has reached one of our carrier’s consolidation hubs it may be marked as ‘Delivered’, prior to arrival at our Distribution Center. A ‘Delivered’ scan does not always mean the return package has been received by our Distribution Center or has been processed yet for a refund.
After dropping your return off with the carrier, please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to be initiated to your account.
- Business Categories
- Fashion Accessories, Clothing, Retail Stores, Womens Clothing, Mens Clothing, Children's Clothing Stores
Contact Information
Business hours
Today,6:00 AM - 4:00 PM
| MMonday | 6:00 AM - 4:00 PM |
|---|---|
| TTuesday | 6:00 AM - 4:00 PM |
| WWednesday | 6:00 AM - 4:00 PM |
| ThThursday | 6:00 AM - 4:00 PM |
| FFriday | 6:00 AM - 4:00 PM |
| SaSaturday | 6:00 AM - 1:00 PM |
| SuSunday | 6:00 AM - 11:00 AM |
Accreditation
This business is not BBB Accredited
Years in Business: 132
BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.