Business ProfileforJackson Comfort Systems, Inc.

Date of service 9.12.2023 Paid $507 for a service which has lead to 10's of thousands in water damage. e - $507. Business flooded basement during service and it has been a disaster dealing with them to fix damages. Nature of the dispute: I am seeking repairs from Jackson Comfort for flooding my home office, compensation for all of my damaged personal property and compensation for work and personal time lost dealing with this issue. The home office was flooded on 9.12 and since then, I have been repeatedly contacting the company to remedy the damage. The company stated that they are submitting an insurance claim to repair the damage and I was last contacted by the insurance company on 9.22. I have been trying to get a hold of the insurance company for the past 10 days and they are also unresponsive. I have documented the communication sequence and events below. ------------------------------ Tuesday, 9.12 08:15 AM Two technicians from Jackson Comfort arrived to install an outdoor hot water spigot and replace the cold water spigot. When installing the cold water spigot, the plumber did not drain the copper pipe before cutting it which caused water to shoot out of the pipe directly into my home office and basement. The next sequence of events can be summarized to: •Water floods my home office and half of basement area (see pictures attached) •Baseboards became warped from water damage •Newly installed sound-proof insulation soaked •Mud tracked all over carpet floors •Plumber scratches my computer monitor with a bucket. Plumber also scratches my desk (see pictures attached) •Cold water spigot was ‘comped’ due to technician flooding basement, but I still paid for the hot water spigot installation •Basement temperature at a constant ~85 degrees for 3 days straight while 8 fans, 1 blower and 1 dehumidifier ran 24/7. •Personal and professional hours lost due to displacement from home office and dealing with company for resolution.