Business ProfileforWitt & Gaines Inc.

If I could give this 0 stars, I would. 0/5! My air handling unit was leaking only when the AC was on so I shut it off and called Witt & Gaines Inc. I told them what was going on and told them it only leaked when the AC was on so it'll be off when they come. They couldn't give me a specific time when they could come out, just said they would give me a call the morning of on a day they think they could make it. Thought that was not great but whatever, I know things happen. Luckily my mother was working from home during this time so she was able to go over to my house on whim whenever they decided they could come. They came out and replaced a $3 pvc fitting and left. I get home from work a few hours later and turn the air on and the thing is still leaking. Turns out they didn't turn on the air before leaving when they were there to find out if they actually fixed it. I asked for them to come back out and fix the issue and to not charge me for their first attempt. They said they have to charge me the $100 for the first attempt and couldn't give me a legitimate answer why. They were hesitating on the phone when I asked to know why. I thought fine, then they probably won't charge for the 2nd time they come out. They said they were going to charge me again for their 2nd attempt and at that point I wasn't very pleasant. I told them to forget it. I'll find someone who can actually fix this and not waste my money. WHAT A WASTE! $100 down the drain. Why would they charge me for the first attempt if they didn't fix the problem? Or why did they plan to charge me for their 2nd attempt knowing they charged me for the first attempt and in the first they didn't fix it? I called another place. I won't say where but the skilled professional said "wow they gotcha good". In conclusion, I do not recommend this place. The scheduling part wouldn't have worked if my mother wasn't working from home and able to go over to my house when they called. That's not what bothered me though. I understand things happen, I'm a reasonable person but this was horrible. I can understand the scheduling stuff but to charge me for NOT FIXING THE ISSUE is completely ridiculous. I will never use this place again.