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Find a Location

Northwest Appliance, Inc. has 1 locations, listed below.

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    Business ProfileforNorthwest Appliance, Inc.

    Major Appliance Parts

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    appliance repair

    Products & Services

    appliance repair

    Business Details

    Location of This Business
    8205 Estates Pkwy Ste L, Plain City, OH 43064-8018
    BBB File Opened:
    8/22/1988
    Years in Business:
    36
    Business Started:
    8/1/1988
    Business Incorporated:
    12/27/1993
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 4:00 PM
    Business Management
    • Mr. Robert Short, Co-Owner
    • Mr. Jesse D Short, Co-Owner
    Contact Information

    Principal

    • Mr. Robert Short, Co-Owner
    • Mr. Jesse D Short, Co-Owner

    Customer Contact

    • Mr. Jesse D Short, Co-Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Linda H

    1 star

    08/09/2024

    We had a service call scheduled to replace the rubber ring around the front door of our front- loading washing machine I was told when the appt was scheduled that cost of the part was $110. i was then told the total cost would be $300, I had this written down. I was also told the washing machine would be sanitized as part of the quote. The technician came this morning. it was obvious he really didn't want to do the job. He then quoted us $429 for the work. Plus he said he did not sanitize the machine. I showed him my quote. We refused the service since it was not what was quoted to us. He then said we owed $108 for the service call. We refused to pay since this was their mistake.

    Northwest Appliance, Inc. Response

    08/10/2024

    All quotes given were estimates as we were not in your home to see the specific situation. You were told this several times when the call was set up.*** This is just a ballpark estimate ,the technician will give you a quote before any work is done***

    We showed up with the part gave you an estimate. Your washer is installed into cabinets which is more difficult to do the job. You refused the estimate and didnt pay the service call. Then have the audacity to submit a complaint. Your account has been flagged dont call us again. In the future listen to what the company you call out says and dont mute out what you dont want to hear. Then all confusion can be avoided. 

    *****-NWA 

    Local BBB

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