Business ProfileforBright Smile Dental
At-a-glance
Related Categories
Business Details
- Location of This Business
- 10214 Sawmill Pkwy, Powell, OH 43065-9189
- BBB File Opened:
- 10/9/2015
- Business Incorporated:
- 11/5/2012
- Type of Entity:
- Corporation
- Business Management
- Dr. Jerry Cheung, Director
- Contact Information
Principal
- Dr. Jerry Cheung, Director
- Additional Contact Information
Phone Numbers
- (614) 799-9140Other Phone
Email Addresses
- Primary
- (614) 799-9140
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
-Multiple dates - services from April 2023-June 2023 -I was a client of this dentist pre-covid, and they were in-network with my dental insurance at that time.
I did not go to the dentist during covid and resumed dental visits this year. The dentist provided two estimated Proposed Treatment Plans with 'in-network' costs, and I pre-paid the amount they said I would owe out of my pocket. ($810.50) The dentist did the dental work, and then sent me a bill, stating they were out-of-network, and I still owe an additional $1,422.30 on top of the $810.50 I already paid. This was a complete bait and switch.
-My insurance covers up to $2,000 on an in-network dentist, but only has a $1,000 max for out-of-network. (plus in-network covers higher percentages.) Since the treatment plans they provided were in-network costs, it also did not disclose I would hit the $1,000 max quickly and be charged additionally for the remainder.
-The dentist did offer to knock $500 off my bill, but they should knock off $1,000, at a minimum. If they had represented themselves as out-of-network originally, I would have gone to another dentist that was in-network and had a $2,000 coverage.
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